I don’t at what point they can say it took too long. I sent it back the very next day (exactly a week ago today) and it’s still not there. I am afraid more than it getting lost, that their system has a glitch and it will be delivered without registering and she will have the bag and my money.I would assume your tracking is proof that its on the way back so the site can’t deny your refund if it gets delayed right? Maybe USPS is experiencing delays in certain areas?