Venting - TERRIBLE service at Saks Fifth Ave
- Thread starter xxmicahxx
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Thank you. I would be wary, too, especially with the holiday season coming up.
Wow that is crazy! How could that even happen? I'm glad it worked out for you.Saks sent me 2 different sizes (size 7 and size 5) of Valentino boots and I had to jump through hoops to prove it. I literally called them 5 minutes after getting the package and they made me send pictures of EVERYTHING. It was like they didn't believe me which was odd because how or why would one lie about that?!?!?
Luckily it worked out but it did take a few days and it definitely made me think twice about ordering from them again.
Good luck!!
I have to say, most of my orders have been okay - but they haven't been high dollar items. But about a year ago I ordered an Edie Parker clutch from them (on sale) and they sent it without a box, dustbag, or authenticity card, and wrapped in a single flimsy piece of bubble wrap. I put it down to being at the start of the pandemic and things were crazy, so I wasn't mad. I called customer service to ask for the other items, and they said they would notify the store. I never heard back or received anything. Since the clutch was a good price I kept it. But after this last episode, I'm having serious misgivings about how they manage their shipping departments. And this can't be a big surprise to their management.
Right!?!? I assumed it was a floor model (they were one sale) and they never bothered to look at the other shoe in the box. The worst part was I never was able to get the boots because they were out of stock
I still dream about those boots, lol. I even look on all the re-seller sites and no luck!There "supposedly" are security cameras in the shipping department. Something for sure
went awry & you should be pro-active with your CC... Shame that Saks is giving you the
runaround..
If the package was safely delivered by FEDEX, Saks should make good on it as it appears
to be an internal issue..
Sorry for all this to happen
went awry & you should be pro-active with your CC... Shame that Saks is giving you the
runaround..
If the package was safely delivered by FEDEX, Saks should make good on it as it appears
to be an internal issue..
Sorry for all this to happen
Oh I'm sorry - that's horrible. I hope you are able to find a pair someday. (FWIW I still occasionally think about shoes that I passed up on years ago LOL.)Right!?!? I assumed it was a floor model (they were one sale) and they never bothered to look at the other shoe in the box. The worst part was I never was able to get the boots because they were out of stock
Thank you!
I have not purchased so much as an eye liner from Saks for about 13 years now. I had a pair of Repetto flats that began to pull away from the sole after the first wearing. I contacted them and returned them as instructed. They sent them back saying the Loss Prevention department did not feel it was a flaw in construction and perhaps I can glue them back. I was made to feel like I was pulling a fast one on them and was in the wrong. I have been treated much better by many of their competitors so do not miss shopping with them one little bit
I’m so sorry this happened to you and I hope you receive a favorable resolution.
I’m so sorry this happened to you and I hope you receive a favorable resolution.
Exactly! They make you feel like you are the one doing something sketchy.
I am fortunate enough that while this loss really makes me angry, it doesn't hurt me in any other substantial way. But I feel for anybody for whom that money means a lot, and loses it to these scam artists. I am thinking of the upcoming holidays where people are spending their hard earned money to buy a gift for a loved one, and I'm hoping that Saks will get off their butt, do a proper investigation, and catch the culprit by then.
Thanks for your good wishes!
I'm going to add my recent experience here, since it also involve a promo event. During checkout, I entered the Aug promo code, and for the first time ever with Saks.com, I got a message saying smth to the effect of the promo code you entered is no longer available. I couldn't believe it. It was I think, the first day of the event. The website had banners everywhere, and the eligible items all had the promo code under their pictures. I went ahead and placed the order, so that I can call CS to have them look into and apply the code afterwards. Good thing I took a screenshot of my items with the code too.
Long story short, first agent told me that it seems like the gift card promo sold out?! What? If they were going to scale their ecommerce business model, how could it sell out so fast? It's not even like it's a gift with purchase, first come first serve. In any case, agent said that he'll submit a request so I was still pretty confident they could do it, esp since I'm sure there'd be lots of customers after me calling about the same thing. I WAS WRONG.
3 months later and over 10+ calls to CS, I was told my case had been escalated and there's nothing they can do. I learned a lot about their processes, or lack thereof, throughout my frustrating journey. Since CS is now a dead end, I tried emailing the CEO of Saks. I don't know if I have the right email, or whether or not he'll even read it, but will update if smth changes.
If they can't even get their act together now, how do they plan on expanding their business with customers that have plenty of other options like FF, Nord, NAP, SSENSE, Matches, list goes on and on?
Long story short, first agent told me that it seems like the gift card promo sold out?! What? If they were going to scale their ecommerce business model, how could it sell out so fast? It's not even like it's a gift with purchase, first come first serve. In any case, agent said that he'll submit a request so I was still pretty confident they could do it, esp since I'm sure there'd be lots of customers after me calling about the same thing. I WAS WRONG.
3 months later and over 10+ calls to CS, I was told my case had been escalated and there's nothing they can do. I learned a lot about their processes, or lack thereof, throughout my frustrating journey. Since CS is now a dead end, I tried emailing the CEO of Saks. I don't know if I have the right email, or whether or not he'll even read it, but will update if smth changes.
If they can't even get their act together now, how do they plan on expanding their business with customers that have plenty of other options like FF, Nord, NAP, SSENSE, Matches, list goes on and on?
Something similar happened to
Me too. I entered the code for two items I purchased and my total was over 2000 dollars which means I should have gotten 600 dollar gift card. But before checking out, the amount went down to 300 dollars gift card. I could believe it and kept refreshing it. Same thing. Then I chatted with their online agents twice and got two very different responses. After confirming the items, both agreed that I should get 600 dollars and they were not sure why I was getting half amount. The second one told me to place the order and call the customer service to get the correct gc. When I called CS, the guy said Saks had a policy that they can stop the promo anytime or change it once they run out of GCs. I just couldn’t believe it and laughed. How can a store run out of gift cards?!?! I also read their fine print, nothing was stated to this affect.
The entire process was such a waste of my time. I am so glad I didn’t complete the purchase!
wow that is crazy! Saks needs to get their act together! I also learned that their customer service is total BS. It appears to me that they do not have much discretion when it comes down to money, things like issuing refunds or managing discounts or gift cards. Have they changed ownership recently?
Wow - sorry you missed out on the GC event. They are so frustrating to deal with. Good for you for not caving in to their BS, and taking pass on the purchase.
An update on my case - my credit card company handled the issue and I received a refund. I'm glad I used Visa and not a Saks Fifth Avenue credit card.
I know that earlier this year, they spun off their online site as a separate business from its stores. the ceo pre-spinoff is now the ceo of saks.com. this is not a good start, esp if they're talking IPOs soon!
just saw your update. so glad you got a refund! no word on my email to ceo... be wary if they offer you 20% discount on a future purchase. their site has been doing odd things since the spinoff. some codes don't work on certain color and even sizes of the same item. e.g., a shirt in blue, size 2 takes the promo, but in 4 does not (these aren't even premium designers). i've noticed this on off5 too.