Same. They lost my business forever. But to them I don’t matter anyway. We’re just Pennie’s on the dollar.
Venting - TERRIBLE service at Saks Fifth Ave
- Thread starter xxmicahxx
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I've made some purchases from Saks over the last few years and have sadly seen the decline of their customer service.
The last two items I ordered were not even wrapped properly just put in a dusty fed ex box. No plastic to even protect the clothes; not properly folded and forget the nice hanger that used to be included.
Unfortunately the clothes didn't fit, so I was charged a return shipping fee and I have to wait for them to process the return.
It's been over a week since they got the clothes back , so I called ( and after bypassing the auto robot) the rep told me since I'm within their stated post return wait time , I just need to wait.
I asked if it can be expedited , but no can do.
I really expect better from a "luxury " department store where items are not inexpensive. It's frustrating as someone who lives far from any shopping centers and relies on being able to order what I need online and yes occasionally return.
( I have noticed that Bergdoffs charges a return fee as well nowadays. It just feels cheap to me. Nordstrom does not charge for now, but they often don't have what I need.)
The last two items I ordered were not even wrapped properly just put in a dusty fed ex box. No plastic to even protect the clothes; not properly folded and forget the nice hanger that used to be included.
Unfortunately the clothes didn't fit, so I was charged a return shipping fee and I have to wait for them to process the return.
It's been over a week since they got the clothes back , so I called ( and after bypassing the auto robot) the rep told me since I'm within their stated post return wait time , I just need to wait.
I asked if it can be expedited , but no can do.
I really expect better from a "luxury " department store where items are not inexpensive. It's frustrating as someone who lives far from any shopping centers and relies on being able to order what I need online and yes occasionally return.
( I have noticed that Bergdoffs charges a return fee as well nowadays. It just feels cheap to me. Nordstrom does not charge for now, but they often don't have what I need.)
There was a huge scandal happening with them sending wrong items and being difficult to deal with
www.nbclosangeles.com
Ever since I have been avoiding them. How difficult is it to thoughtfully ship and double check someones order?
Shoppers say Saks Fifth Avenue refuses to refund money for items they return
Shoppers who say Saks Fifth Avenue is refusing to refund money for items they return share their stories.
www.nbclosangeles.com
Ever since I have been avoiding them. How difficult is it to thoughtfully ship and double check someones order?
Exactly! Where's the luxury shopping experience?There was a huge scandal happening with them sending wrong items and being difficult to deal with
Shoppers say Saks Fifth Avenue refuses to refund money for items they return
Shoppers who say Saks Fifth Avenue is refusing to refund money for items they return share their stories.
Ever since I have been avoiding them. How difficult is it to thoughtfully ship and double check someone's order?
Just read the article you linked, that's pretty horrible I must say. I hope it doesn't happen to me .
Saks recently merged with Bergman/Neiman so they will likely all have similar policies now. This is truly a shame and not what one would expect from a high end retailer. I agree that for what you're paying, you should expect more as it relates to both items being packed with care and customer support. I can imagine your frustration.
ETA: Consider yourself lucky you actually manage to connect with a live person. I find more and more companies that don't even have a phone number or option to ever speak with someone when assistance is needed. What is the world coming to?!
ETA: Consider yourself lucky you actually manage to connect with a live person. I find more and more companies that don't even have a phone number or option to ever speak with someone when assistance is needed. What is the world coming to?!
Well the auto robot insisted I was calling about a gift card balance even though I kept saying refund but thankfully it put me through to an actual person; but it didn't matter because she just kept to the script and couldn't do anything to help.
Retailers are charging for returns now because so many people buy items they don't need, multiple items etc and it's too costly for them to cover the multitude of returns they receive, especially so at sale times. For smaller companies, it can be make or break.
In a way, it's not a bad thing because it concentrates your mind on whether you really want an item if you've then got to re-pack it, go to a post office and then pay the return cost!
In a way, it's not a bad thing because it concentrates your mind on whether you really want an item if you've then got to re-pack it, go to a post office and then pay the return cost!
I think Saks's takeover of Neiman Marcus will ruin NM. Nothing I've heard or seen about Saks makes me at all confident about the future of the company. I just heard this morning that NM will be changing their name next year. NM is my favorite department store but I doubt it will remain so for much longer.
My hope now is that Nordstrom will return to better days now that they are private again.
I do tend to order multiple sizes because there is no consistency in sizing even in same brand, same items. Now, I only order from stores that do free returns (preferably a nearby location, or by mail if not). I do go to a store for returns 90% of the time even if return shipping is free because I appreciate return shipping costs for the company aren't insignificant). I don't order from Saks anymore because they closed the nearest one and Off5th doesn't take Saks returns. Last time I ordered from Saks, I went by their sizing chart and even though it was inaccurate, I still had to pay return shipping, which was frustrating and annoying. I haven't bothered to shop them since.
I suppose the only upside to a full takeover is perhaps I'll be able to return Saks merchandise to the soon to be renamed NM, assuming I'll still be shopping either of them by then.
My hope now is that Nordstrom will return to better days now that they are private again.
I do tend to order multiple sizes because there is no consistency in sizing even in same brand, same items. Now, I only order from stores that do free returns (preferably a nearby location, or by mail if not). I do go to a store for returns 90% of the time even if return shipping is free because I appreciate return shipping costs for the company aren't insignificant). I don't order from Saks anymore because they closed the nearest one and Off5th doesn't take Saks returns. Last time I ordered from Saks, I went by their sizing chart and even though it was inaccurate, I still had to pay return shipping, which was frustrating and annoying. I haven't bothered to shop them since.
I suppose the only upside to a full takeover is perhaps I'll be able to return Saks merchandise to the soon to be renamed NM, assuming I'll still be shopping either of them by then.
I bought a Balenciaga bag specifically from Saks because they were the only ones to offer that bag with silver hardware. What arrived was the bag with gold hardware, same as available everywhere else for less. I returned it for not being as described, but they charged me return shipping. Last time I buy anything from them.
I stopped shopping at Saks because they didn’t pay suppliers and left many independent designers struggling financially. A lot of my favorite stores went downhill after the pandemic.
I also noticed that BG started charging return shipping I suspect it happened post Saks acquisition. Have you tried Neiman Marcus? They are now part of Saks though.