I have stopped buying with GC offers. Takes forever to get the card (NM) or they are valid for a limited period of time. I want a discount or I am not buying.
Venting - TERRIBLE service at Saks Fifth Ave
- Thread starter xxmicahxx
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I ordered a few items as gifts for an old manager and sent directly, they said thank you but now it makes me a bit hesitant to shop at Saks.
besides a pair of shoes and two tops (which the SA nicely wrote a thank you card for!) that I got on sale, I rarely buy from them much less full price (did so because my Amex gives the $50 credit).
glad you got your credit back OP and thank you for sharing your experience.
besides a pair of shoes and two tops (which the SA nicely wrote a thank you card for!) that I got on sale, I rarely buy from them much less full price (did so because my Amex gives the $50 credit).
glad you got your credit back OP and thank you for sharing your experience.
I'm not sure if my email to the CEO got through or my spend at saks.com was through the roof this past year, or something else, but I had a very interesting call today.
I called regular CSR# to follow up on 2 orders. One was missing a part, and the other was a general question. The odd thing is that an automated voice told me that I was one of their "best customers" so they're moving me to the top of the line. This has never happened to me before, hmm.
It was silent for a few mins so I thought the connection was dropped. I ended the call and before I proceeded to call again, Saks called me. A very polite person introduced himself and said that he noticed my call was dropped and wanted to know if I needed any help. I proceeded to ask him about my 2 orders and not only were they resolved to my satisfaction, they were more than reasonable.
So ofc, I'm going to see if he can help me with the issue that I posted a few posts back. I told him if he can't help, I'll more than understand, but since he has been so helpful, I might as well try. After explaining the situation, he did the impossible, at least with the previous 10 agents I spoke to, and resolved my issue.
I'm truly wondering if my email to the CEO worked, or did some kind of miracle happen bc the service I got today was worthy of a post update. I also mentioned to agent that there are many issues with saks.com and order fulfillment. He acknowledged that and said that they are trying to fix it. I said I'm glad I didn't boycott shopping online with them, or else I would not have gotten the resolutions I received today. I know that YMMV, but wanted to at least share this with others that are interested...anyways, this made my day.
I called regular CSR# to follow up on 2 orders. One was missing a part, and the other was a general question. The odd thing is that an automated voice told me that I was one of their "best customers" so they're moving me to the top of the line. This has never happened to me before, hmm.
It was silent for a few mins so I thought the connection was dropped. I ended the call and before I proceeded to call again, Saks called me. A very polite person introduced himself and said that he noticed my call was dropped and wanted to know if I needed any help. I proceeded to ask him about my 2 orders and not only were they resolved to my satisfaction, they were more than reasonable.
So ofc, I'm going to see if he can help me with the issue that I posted a few posts back. I told him if he can't help, I'll more than understand, but since he has been so helpful, I might as well try. After explaining the situation, he did the impossible, at least with the previous 10 agents I spoke to, and resolved my issue.
I'm truly wondering if my email to the CEO worked, or did some kind of miracle happen bc the service I got today was worthy of a post update. I also mentioned to agent that there are many issues with saks.com and order fulfillment. He acknowledged that and said that they are trying to fix it. I said I'm glad I didn't boycott shopping online with them, or else I would not have gotten the resolutions I received today. I know that YMMV, but wanted to at least share this with others that are interested...anyways, this made my day.
Hello! I am having issue with Saks. They sent the bag but did not send me a strap. Do you have an email I can send for help please? I called and the agents I chatted with are all useless. TIA.I'm not sure if my email to the CEO got through or my spend at saks.com was through the roof this past year, or something else, but I had a very interesting call today.
I called regular CSR# to follow up on 2 orders. One was missing a part, and the other was a general question. The odd thing is that an automated voice told me that I was one of their "best customers" so they're moving me to the top of the line. This has never happened to me before, hmm.
It was silent for a few mins so I thought the connection was dropped. I ended the call and before I proceeded to call again, Saks called me. A very polite person introduced himself and said that he noticed my call was dropped and wanted to know if I needed any help. I proceeded to ask him about my 2 orders and not only were they resolved to my satisfaction, they were more than reasonable.
So ofc, I'm going to see if he can help me with the issue that I posted a few posts back. I told him if he can't help, I'll more than understand, but since he has been so helpful, I might as well try. After explaining the situation, he did the impossible, at least with the previous 10 agents I spoke to, and resolved my issue.
I'm truly wondering if my email to the CEO worked, or did some kind of miracle happen bc the service I got today was worthy of a post update. I also mentioned to agent that there are many issues with saks.com and order fulfillment. He acknowledged that and said that they are trying to fix it. I said I'm glad I didn't boycott shopping online with them, or else I would not have gotten the resolutions I received today. I know that YMMV, but wanted to at least share this with others that are interested...anyways, this made my day.
I'd suggest asking to be transferred to a supervisor first, as agents aren't helpful. If that does not work, your options are: 1) return, 2) if you have a good Saks SA, have them help, or 3) bite the bullet and pay for a strap out of pocket if you really got a good deal.
#chopchep Apologies for not replying earlier, I didn't see your post. Sorry you are having to go through the Sax run-around. I don't have the email for them. Did you get this resolved yet? I'm happy to report that I have still not shopped with them since I made the original post!
#randr21 Just curious if the website and the store are two separate entities, can the SA help? #chopchep I would make the return (as randr21 suggests) unless you got a screaming bargain on the bag and it is one you really wanted.
No, I even talked to my credit card but they ruled in Saks favor. My credit card company even lied to my face about saying they have sent me the doc that Saks sent them for me to review. I am applying for new credit card as I am typing this reply. I am trying to find the CEO email and of course, I am done spending at Saks.#chopchep Apologies for not replying earlier, I didn't see your post. Sorry you are having to go through the Sax run-around. I don't have the email for them. Did you get this resolved yet? I'm happy to report that I have still not shopped with them since I made the original post!
#randr21 Just curious if the website and the store are two separate entities, can the SA help? #chopchep I would make the return (as randr21 suggests) unless you got a screaming bargain on the bag and it is one you really wanted.
I have placed an order with Saks Fifth Avenue on late July 2023 and they sent me a fake PVC bag to me, not leather bag.
Last week Saks Fifth Avenue received my return and saying this bag is a fake bag + label torn + tag cut. These are what I received from this bs company at the very beginning and now I am accused to returning the FAKE bag.
Originally I used the reshipper to deliver the bag to my destination (I used this reshipper for several times) and Saks Fifth needs me to check the reshipper instead. In fact, no matter who is the reshipper or local courier or postman or any people surrounding me, the answers from Saks Fifth are the Distribution Centre checks the bag is fake, the bag will be shipping to you again. Saks Fifth does not investigate any suspects in warehouse through CCTV. The only thing Saks Fifth will do is to say sorry and not take any responsibility.
I am shocked there have also many victims after placing order with Saks Fifth and Saks Fifth using the shabby way to trick customers (including me).
I am now going to lodge the complaint case to credit card issuer + US government website
Last week Saks Fifth Avenue received my return and saying this bag is a fake bag + label torn + tag cut. These are what I received from this bs company at the very beginning and now I am accused to returning the FAKE bag.
Originally I used the reshipper to deliver the bag to my destination (I used this reshipper for several times) and Saks Fifth needs me to check the reshipper instead. In fact, no matter who is the reshipper or local courier or postman or any people surrounding me, the answers from Saks Fifth are the Distribution Centre checks the bag is fake, the bag will be shipping to you again. Saks Fifth does not investigate any suspects in warehouse through CCTV. The only thing Saks Fifth will do is to say sorry and not take any responsibility.
I am shocked there have also many victims after placing order with Saks Fifth and Saks Fifth using the shabby way to trick customers (including me).
I am now going to lodge the complaint case to credit card issuer + US government website
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I also talked to so-called supervisor and he repeatedly said "anything I can assist you?" "you can cancel the order in 20 mins after placing the order" "your bag is non-returnable"
I replied to that supervisor "Are you AI?" and then cut the line off.
I have a weird experience at Saks Fifth Avenue (in store). Been eyeing a purse for months hoping to see it go on sale. They kept it under glass display. I asked for a price. Then one day price didn't made sense to me. The price seems to be higher than original price. I took a picture of the price tag, and google it and it turned out the price tag was for a different, 3 times more expensive bag. I pointed it out to sales reps and they said they don't know how much this actual purse should be. I found the actual purse model and showed it to them, and when they plugged it in their system, sure enough the price for this purse went down. Because this specific model of the purse was sold out for few years. It turned out someone bought way more expensive purse, changed tags and returned cheaper bag with wrong tags. Sales people didn't want to sell me that purse at first until I asked them for a manager and was ready to call Saks Fifth Avenue too. They printed new price tag with actual purse info and new very attractive price (with 85% off!) and finally sold it to me.
Bottom line, people are switching tags between purses and returning it and Saks Fifth Avenue take it without even checking.
Bottom line, people are switching tags between purses and returning it and Saks Fifth Avenue take it without even checking.
Yes! They said more expensive purse was purchased, tags were re-attached to less expensive purse and returned as more expensive purse!
Tag had color name on it and while the purse I was looking at was pale pink, the tag was for Army Green purse! I understand sales associated cannot confirm the style name (even though they should be able to see the picture of the item for return on their screen), but color on the tag was screaming something was off!
Manager told me they see it more often when people are returning wrong items for full refund while keeping more expensive things to themselves. Its crazy! I surely didn't expect it at Saks Fifth Avenue.