I'm just very surprised they would tell a customer that information.
Venting - TERRIBLE service at Saks Fifth Ave
- Thread starter xxmicahxx
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It took me about an hour to buy the purse they had with wrong tag. Sales associated were talking with each other, manager came and left and returned. They didn't know what to do because replacing tag for correct one was triggering their system as current tag was for sold out purse that was no longer in system. They all were frustrated about this whole situation and mentioned people returning wrong items with incorrect tags as its a real problem for them.
I was ready to walk away from this purse, but when I heard about 85% off discount I had to stick around and purchase it haha
I can finally share my awful experience since my account was credited. I ordered a dress from saks.com on clearance. While I didn’t pay the $1,500 retail price, I still didn’t expect the dress to be “folded” into a ball and thrown into a small box for shipping. To add insult to injury, the dress was missing its belt.
I spoke to customer service over the phone and they authorized my return, despite the item being final sale. They asked if I planned to return to the store. I said yes, and they emailed me the appropriate return label.
To my surprise, when I approached the service desk in store, the two employees INSISTED that they would be unable to process my return. I ensured them that the return was authorized and they made no attempt to even scan the return code or accommodate me. I asked for a manager and she completed my return without issue. I am DONE shopping at saks.com because clearly there is no quality control and I shouldn’t be made to feel like a nuisance when the store sends me a wrinkled item with a missing piece.
I spoke to customer service over the phone and they authorized my return, despite the item being final sale. They asked if I planned to return to the store. I said yes, and they emailed me the appropriate return label.
To my surprise, when I approached the service desk in store, the two employees INSISTED that they would be unable to process my return. I ensured them that the return was authorized and they made no attempt to even scan the return code or accommodate me. I asked for a manager and she completed my return without issue. I am DONE shopping at saks.com because clearly there is no quality control and I shouldn’t be made to feel like a nuisance when the store sends me a wrinkled item with a missing piece.
Saks stores and website are different entities. Even if they weren't, I would recommend returning via shipping instead of in person in this case. This is bc it makes the "translation" of everything you and the online agent agreed upon, unnecessary. However, because Saks store service desk don't know what transpired between you and online agent, and most likely, they don't care as they're just rubber stampers, they'll just react to what they've been trained, which is to not take final sale items.
Glad you got your credit, good lesson learned from this experience, even though it's frustrating. That's why consider carefully when those final sale prices look so good. By then, items may have missing parts, some damage, or packed without any finesse. In some ways, I'd rather buy at 1st or even 2nd sale cut then final sale.
If the disconnect between the two entities is so great, then they shouldn’t allow returns in store. No translation was needed. Instructions on the return label were explicit and easily read by the manager who eventually came over to assist.
If an item is damaged, then it should be pulled from inventory and/or sent to a liquidator…not unloaded online as final sale to a customer who can’t make an inspection and informed decision before purchase. The only lesson I learned is that my money is better spent elsewhere
I just received my expensive Saks order of two dresses and a blouse crammed into a really small box. Each item was very wrinkled. One of the pleated cotton dresses was balled up into a crinkled mess! One of the dresses I tried on in-store. I ordered the same size online and the dress I received was at least one size bigger than the tag. They are not final sale items.
I recently ordered a Camilla dress (final sale) and the sizing was very small. No more final sale for me. The sizing is ridiculously inconsistent.
My sister returned a gifted dress to Saks due to inconsistent sizing. Saks deducted $50 because she did not have a receipt and they could not find the purchaser in their system. They did not refund sales tax. The SA took the lowest price on record, removed $50, and gave her a gift card for the remainder.
I don’t shop at Saks as I’m not in the US but many years ago I bought a camera and when I got it via UPS I had everything but the camera. Someone had slipped a hand into the bottom of the outer box, so easily as it was just folded not taped, and took the camera. I had the biggest fight of my life to get it replaced.
From that day on I film every single box opening. I also film returns even though the collecting courier says they don’t have the time. Trust no one because between scammers and poor store CS you need to look after your money.
From that day on I film every single box opening. I also film returns even though the collecting courier says they don’t have the time. Trust no one because between scammers and poor store CS you need to look after your money.
Buyers on Ebay and many other sites lose their buyer protection when a third party (freight forwarder) is used.
The reason is that freight forwarders often open items and repackage them to combine shipping when a buyer purchases multiple items (or even a single item) prior to reshipping those items to the buyer's final destination country.
Sellers (or in this case Saks) don't have control of what they sent and can't verify that whoever handled the items at the FF were honest. Although it doesn't happen often, there have been enough instances in which items were damaged, improperly packaged for forwarding or even stolen so even if it's cheaper for buyers to use FF, they should be aware of the protection they may lose in using a third party freight forwarder.
There was a Saks store in my city...it was a great mess. They once sold very weird looking preloved Louis Vuitton bags and seemed to get in trouble (it was said even with LV, but this is hearsay). The store was quite big but chaotic...and went down the drain after no time and no one is sad about it here.
Saks sent me faulty Cartier glasses. I didn’t even notice the first time I wore them and seeing that they’re $1300 I didn’t wear them often. The screws came loose and the glasses fell off my face and scratched my lens. I just missed the cut off because they always say they’re going to make a case and never get back to you. When I called to let them know I was waiting for a response they told me nothing was opened. I spoke to a gentleman who told me to send pictures and then he said yeah there’s nothing we can do. I asked to speak to a manager named Maria and she said I missed the deadline ans I said of course I did you guys were suppose to get back to me and never did how convenient. Then they proceeded to tell me to replace the lens because they’re isnt anything they can do. Replacing the lens would make them unauthentic. They didn’t seem to care much. I called five different times and nothing. I’m out $1300 and I can’t dispute it with my debt card because it’s been too long now.
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Go to an optical store that carries Cartier. They might be able to order you a new lense from the manufacturer.
I’ve got an appointment with Cartier to see if they can fix them or order a new lense.