Yes, I keep calling but they keep giving me the run around and won't actually connect me to someone that can tell me what is truly going on. This happened out of no where. I don't know if they will do this or not, but maybe I could see if the bank will contact them to tell them the charges are valid.
Venting - TERRIBLE service at Saks Fifth Ave
- Thread starter xxmicahxx
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Agree; it could be a issue with the address...but also, if several transactions bounce because an issue with payment then they usually flag that account. I would keep trying to call them- first thing when they open during business hours - and ask to speak to a supervisor.
OK, I finally got someone on the phone and now I am absolutely LIVID. It had nothing to do with my payment or address. I didn't think there was a problem. I was told that after their RESEARCH, they saw that I listed a couple of things online at ebay that I purchased from them and that I was now flagged in their system as a RESELLER!!!! I did list just a few things, which I had to - it was from their 70% FINAL sale online and did not work for me, amongst other things I was cleaning out from my closet before fall which did not come from Saks . I couldn't return it to them. So, because of this, I am not permitted from making any future purchases on saks.com but I was told I could shop in their stores???? I told them they must be confused, and asked that a supervisor call me, but no contact. I highly doubt they are going to reach out. I am BEYOND the point of anger now, I can not believe Saks would make such an assumption and act like this!
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I am really not sure how they got info about my ebay account, or why they would be looking, but I am guessing since the email I have registered with them matches my ebay name??? I don't know, and they wouldn't say. I told them they must have me confused with someone else. It really makes me angry that I was shopping there for myself and they came up with this. I feel like I've been treated like a criminal. I will gladly take my money elsewhere!!!
That is so awful! So sorry you even have to deal with that. That makes no sense why they even care you purchased the item, why does it matter if you resell it for personal or business purposes if you're not defrauding/taking advantage. So so so insane.
This is the first time I've heard Saks or any dept store trying to block resellers. I see a bunch of sale items from dept stores on eBay right now - how would they be able to figure out who's who?
Wow!! This is incredible! I cannot believe stores are tracking their customers this way! Seriously I'm speechless. OP write a letter to their corporate office. Only way to get answers at this point is to go straight to the top.
This is insane! Sometimes I really wish I could scrub myself from the internet. Last week I Google searched my first name and my company and the first result was one of my eBay auctions. I am just livid. My name is nowhere on my eBay page and I don't want random people peering into my eBay dealings.
Same here- wow. Back in 2008 people were flooding ebay with sale items marked way up...but the market is different now, and especially when they make the last sale FINAL SALE- what did they expect? I'm happy I got items from NM instead this time around- a beautiful Etro blouse that was way too open/large on me and I was so grateful it wasn't final sale...and happy I could return it instead on sell it online.
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Wow that is crazy! I use to work at a retail store on Sunday's and when a customer brings back an item over the return policy and they bi$ch and moan about us not letting them return it, we always suggest selling it on ebay. Wow!
Interesting. I wonder how they even track reselling of their items? I don't do ebay so I have no idea how that's tracked. I know Saks has a disclaimer on their website stating they will pull information on their customers from other resources. And other department stores have disclaimers stating if they suspect you of resale they'll stop selling to you. I personally think it's good to crack down on resellers because often times I lose out on something I want because of them but you have to have a legitimate way of tracking and obtaining the correct numbers. Like limit 2 per item per household or something.
