UPS delivered an EMPTY box!

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#108
OMG!
I ordered a coin pouch and was not home after 3 attempts. I called UPS and I told them I would not be home so I did not want to waste the drivers time, but they have to make the attempts regardless. UPS CS told me I could pick it up after 3 attempts. LV did not allow a hold for pick up.

When I went to UPS, I discovered they sent it back to LV. When I asked why, I was told that there had been a lot of theft with LV items (stealing the items from the boxes). Since that time, LV put a stop to holds at the station and require signature for anything over $50 (which is everything).
I now deliver to my workplace or to a boutique.

I feel for you. I hope LV makes it right. This is why I wanted to share what UPS told me. Clearly they know the situation with deliveries and their items, otherwise they would not have such specific instruction to UPS.
 
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#109
lovecouture said:
I agree, according to this thread, missing items happen often and this should be looked into. Everyone who handles these packages come from know exactly what to look for, even if it’s a plain brown box, the return label says everything LVNA...

Regardless, I’m sitting here, with no word from LV or UPS on the status of their so called investigation which was initiated on July 15th, the day I received my empty box. In the mean time I have filled out a request to have the charge reversed by MasterCard. As I said before, I’m happy I learned my lesson on a 400$ purchase than a 4K purchase. I will videotape myself opening every box from now on!!!!
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It is horrible. You try to get an update from UPS on the “investigation” and they tell you to contact LV and when you contact LV they tell you to contact UPS... I got so frustrated I almost yelled at them to start talking to each other. I did pretty much tell them that but minus the yelling. It sucks we have to keep following up to know anything especially since according to UPS they have no relationship or obligation to talk to us since their customer is LV...
 
#111
Fancypantsbags said:
So funny- after reading this I decided to have a fashionphile find rerouted to a ups pickup. It was easy peasy and I preferred it because I knew it was hanging out there until I was ready. I may just do that from now on and you dont have to wait around all day worried you'll miss the doorbell.
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thats what I did with my purse purchases; have it sent to boutiques or when I buy from FP, I reroute to a UPS pickup! Its a peace of mind and less to NO stress!
 
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#112
lovecouture said:
I agree, according to this thread, missing items happen often and this should be looked into. Everyone who handles these packages come from know exactly what to look for, even if it’s a plain brown box, the return label says everything LVNA...

Regardless, I’m sitting here, with no word from LV or UPS on the status of their so called investigation which was initiated on July 15th, the day I received my empty box. In the mean time I have filled out a request to have the charge reversed by MasterCard. As I said before, I’m happy I learned my lesson on a 400$ purchase than a 4K purchase. I will videotape myself opening every box from now on!!!!
Click to expand...

the crappy part about it is that we shouldn't have to worry about our purchases/mail/belongings, but now, especially in today's day & age, theres no punishment in theft anymore. We have to take extra steps & be cautious & aware. I live in a very rural area but even with my big purchases I still get worried! You just never know. I hope LV& UPS contacts you soon :(
 
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#113
Update... actually not much of an update. I received the empty box on July 15th and called LV immediately and they initiated an investigation with UPS which takes 15 business days ...

I called LV and UPS on Friday August 2nd and received no status updates from either. Today, August 5th, we are now over the 15 business day mark, i call LV, who tells me that the investigation actually only started on July 17th because it takes 48 hours to generate a claim with UPS. Also, during the investigation, there is no communication between LV and UPS, so it’s normal that there are no updates given... finally, LV said that if I don’t hear back from them by this Wednesday, I need to call them Thursday morning.

I’m sooooo happy I started the reversal process with my CC company because this is way too slow.

To be continued...
 
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#114
SympathyDuet said:
OMG!
I ordered a coin pouch and was not home after 3 attempts. I called UPS and I told them I would not be home so I did not want to waste the drivers time, but they have to make the attempts regardless. UPS CS told me I could pick it up after 3 attempts. LV did not allow a hold for pick up.

When I went to UPS, I discovered they sent it back to LV. When I asked why, I was told that there had been a lot of theft with LV items (stealing the items from the boxes). Since that time, LV put a stop to holds at the station and require signature for anything over $50 (which is everything).
I now deliver to my workplace or to a boutique.

I feel for you. I hope LV makes it right. This is why I wanted to share what UPS told me. Clearly they know the situation with deliveries and their items, otherwise they would not have such specific instruction to UPS.
Click to expand...

I had a similar issue like this with Dior and UPS. Three attempts to deliver, wouldn’t hold for pickup, and sent it back. They won’t deliver to my workplace because Dior’s policy is to only ship items to the billing address of the payment method. Only option for me is to ship overnight early delivery.

I understand their precautions with so many theft issues, but it’s so frustrating.
 
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#115
Update: NO UPDATE!

I’ve been calling LV and UPS daily since August 8th. UPS does not provide any updates and the case has been escalated to the LV escalations department.

LV escalations has been sending daily emails regarding status updates on the investigation and they are not getting any response from UPS. During my last conversation with them, I asked at what point does LV make an executive decision and override UPS given that we are well over the 15 business day investigation delay and UPS is not holding up their end? LV didn’t have an answer to that.

Furthermore, when I was speaking with LV escalations on August 8th, I asked what could be the possible outcome of this so called UPS investigation. LV said that it could be 2 outcomes. 1. UPS finds that they are at fault and issues a refund. 2. UPS finds that they are not at fault and there is NO REFUND!!!!!!! So if this is the case, I’m out my money and a coin card holder!!! I was livid when I heard this. I reminded them of my purchase history and said that it would be a shame to loose me as a client for a 400$ item, they are basically calling me a liar if this happens. I don’t want to put the cart before the horse but I can’t help it.

Please, does anyone have any suggestions???
 
#116
lovecouture said:
Update: NO UPDATE!

I’ve been calling LV and UPS daily since August 8th. UPS does not provide any updates and the case has been escalated to the LV escalations department.

LV escalations has been sending daily emails regarding status updates on the investigation and they are not getting any response from UPS. During my last conversation with them, I asked at what point does LV make an executive decision and override UPS given that we are well over the 15 business day investigation delay and UPS is not holding up their end? LV didn’t have an answer to that.

Furthermore, when I was speaking with LV escalations on August 8th, I asked what could be the possible outcome of this so called UPS investigation. LV said that it could be 2 outcomes. 1. UPS finds that they are at fault and issues a refund. 2. UPS finds that they are not at fault and there is NO REFUND!!!!!!! So if this is the case, I’m out my money and a coin card holder!!! I was livid when I heard this. I reminded them of my purchase history and said that it would be a shame to loose me as a client for a 400$ item, they are basically calling me a liar if this happens. I don’t want to put the cart before the horse but I can’t help it.

Please, does anyone have any suggestions???
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What does your credit card company say? Did they do a chargeback for the item, or are they investigating also?
 
#117
MyMelodyLV said:
What does your credit card company say? Did they do a chargeback for the item, or are they investigating also?
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I’ve sent in the documents for the charge back request. The CC company says it can take up to 2 weeks before I see the reversal. So it’s just a matter of time for the CC reversal.

I’ve never done a CC reversal before, I’m afraid that the CC company won’t end up doing it.
 
#118
lovecouture said:
I’ve sent in the documents for the charge back request. The CC company says it can take up to 2 weeks before I see the reversal. So it’s just a matter of time for the CC reversal.

I’ve never done a CC reversal before, I’m afraid that the CC company won’t end up doing it.
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It varies by bank. Did you use Amex? With my experience working for luxury retailers, I have found Amex almost always sides with the customer and not the merchant.

Edit for spelling.
 
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