I wanted to click the "like" button on this posting but too bad I couldn't. Hehe...

With my own personal experience, I definitely felt that HW had amazing service. I can email/call my SA anytime to ask questions (which I've done quite a few times after the purchase) and he'll explain things to me in detail. I feel I have a really good relationship my SA and very comfortable to ask anything.
honeybeez, BTW, initially, the micropave ring was not a contender for us when we were ring shopping, but DF and I decided to go in to HW one day and see what was there. I had to try the ring on because it's their most popular ring and when it was on my finger, we knew it was the one! I believe that the one I tried on was around a 1 carat cushion and it was a good size. I'm sure you will be very happy with it!