Thoughts on Purseonfleek’s latest video about Hermes experience?

[Chrismin]

The fact that there are 9 pages of this thread is testimony to the fact that no matter what it is JUICEEEEEE !
I really don’t think I could recall when I asked about a bag or item
And it really is cringe worthy ..
and I don’t know full story but to get a talking to from hermes is a bad sign
I feel like they are used to very demanding clientele and if you are being called out .. you must be creme de la creme of demanding ..
Case in point , I remember in the summer I was getting ankle booties (I shop remotely ) and my SA said due booties I had ordered had come in but their system wasn’t malfunctioning- so she didn’t know if she was going to be able to charge and send out that day .. to which I said it’s fine - do it when you can - it’s no rush — it’s July.. for goodness sake and she was thanking me for being so cool about it ..: which made me think that was not the norm !! I think that’s not an uncommon thing - so to be called out must mean it’s extra !!

Hahaaa!!

 

[Bereal]

I must confess that it was really funny to go through this thread. I watched the video and felt bad for her feeling so bad. At the same time, it was a bit scary. Nothing is worth the angst. Life is too precious and she has a lot to be thankful for. I just thought it was influencer /YouTube clickbait. I am sure lots of view and 9 pages on Purse forum. Lol. Well worth it.

 

[Chrismin]

But it is entertainment at its finest!!

I must confess that it was really funny to go through this thread. I watched the video and felt bad for her feeling so bad. At the same time, it was a bit scary. Nothing is worth the angst. Life is too precious and she has a lot to be thankful for. I just thought it was influencer /YouTube clickbait. I am sure lots of view and 9 pages on Purse forum. Lol. Well worth it.

 

[bella89]

The fact that there are 9 pages of this thread is testimony to the fact that no matter what it is JUICEEEEEE !
I really don’t think I could recall when I asked about a bag or item
And it really is cringe worthy ..
and I don’t know full story but to get a talking to from hermes is a bad sign
I feel like they are used to very demanding clientele and if you are being called out .. you must be creme de la creme of demanding ..
Case in point , I remember in the summer I was getting ankle booties (I shop remotely ) and my SA said due booties I had ordered had come in but their system wasn’t malfunctioning- so she didn’t know if she was going to be able to charge and send out that day .. to which I said it’s fine - do it when you can - it’s no rush — it’s July.. for goodness sake and she was thanking me for being so cool about it ..: which made me think that was not the norm !! I think that’s not an uncommon thing - so to be called out must mean it’s extra !!

The thing is, generally when we share a story, we share our version of events and it tends to be most flattering to our side. The fact that, to me, she believes the story she shared is flattering to her position makes me really want to know Hermes's side. Of course we'll never know but how does that saying go? There are three sides to every story and we'll only ever know hers.

One time on Black Friday I finally had a customer who wasn't crazy to me and I almost burst into tears I was so grateful. It means a lot when you're in customer service and people extend you some human kindness and gratitude!

 

[SPBiaes]

Everyone has expressed what we all are feeling about the situation so I want to share some of my thoughts. No judgment. No criticism. Just how I would re-evaluate/react to this if it happens to me or someone I care about.

I would ask myself if I truly like the brand and its creations if I’m constantly buying, selling and requesting new items every month when I know that my financial situation does not grant me a constant shopping spree. Which one do I truly enjoy more, the bag itself, or the thrill, applause and attention the whole “hunt” and “reveal/unboxing” process brings me? If not getting something from H can make me so emotional that it causes distress or anxiety, I have to step back and consider if I have lost sight on what and why I am doing all these, especially when I have a family to support. When my kids were young, I had to constantly think before I act because I know young kids learn from their parents. It doesn’t mean that I can’t be emotional, but it does mean that I need to show there are healthier ways to express negative emotions.

Unfortunately sometimes the relationship that you are in was never an equal relationship to begin with... It’s a romantic and unrealistic idea to think “maybe and hopefully this time, it will work”. It’s important to learn how to adjust your expectations, when to devote yourself, and when to let it go and focus more on what you already have before losing them as well. Social media is very useful for exchanging information; However, it is also a dangerous place. It’s an echo chamber that amplifies the superficial glamour and inner desires because it makes you compare yourself with millions of others. Being an influencer can’t be an easy job because not only you are comparing yourself to others, others are comparing you to everyone they know, too. But a tree can never grow tall if it doesn’t stay grounded. I hope she finds her way back...

 

[Crapples]

Unfortunately sometimes the relationship that you are in was never an equal relationship to begin with... It’s a romantic and unrealistic idea to think “maybe and hopefully this time, it will work”. It’s important to learn how to adjust your expectations, when to devote yourself, and when to let it go and focus more on what you already have before losing them as well. Social media is very useful for exchanging information; However, it is also a dangerous place. It’s an echo chamber that amplifies the superficial glamour and inner desires because it makes you compare yourself with millions of others. Being an influencer can’t be an easy job because not only you are comparing yourself to others, others are comparing you to everyone they know, too. But a tree can never grow tall if it doesn’t stay grounded. I hope she finds her way back...

Thank you for a free therapy session in how to deal in my love life. XO and LOL!!

 

[SPBiaes]

Thank you for a free therapy session in how to deal in my love life. XO and LOL!!

Oh you are too funny! Haha I giggled at your comment

 

[bella89]

To answer my question about why she constantly asked about a B or K, she posted this comment in response to someone else on YT. Thought I'd share it for anyone else who was curious like me.

 

[jellyv]

An SA would have to see red flag after red flag. Reseller, or a pretender, or someone in the throes of mental duress, or a mixture of all, Hermes is wise to shut this down.

 

[terinicola]

But I'm confused, i saw her eBay page. The bag she called a dream bag, the Barenia Roulis. It is already listed on her eBay since March? So I can get why the SA is not offering it to that client.

 

[Purrsey]

I watched that video (just before I slept last night) and read half a portion of this thread.

Will not repeat what most have shared here. I just wished Mel wakes feeling better, realising "being friendly" is not pouring your half life detailed stories to SA, listing an ever changing "long wish list" in the emails. SA ain't got the time to read all these (nor absorb) and I can imagine SA's mental toll. I would imagine how I'd feel receiving such kind of client's emails so often.

Take a break from bags (or H for that matter), girl.

 

[Crapples]

But I'm confused, i saw her eBay page. The bag she called a dream bag, the Barenia Roulis. It is already listed on her eBay since March? So I can get why the SA is not offering it to that client.

To be fair/clear, Mel expressed interest for Barenia Roulis with GHW. She, however, accepted the PHW and I think immediately had regrets. That's a major issue we are seeing in these emails. She's throwing out tons of combinations she thinks she wants but doesn't actually want. So she keeps reselling. I'm not going to automatically impute nefarious intent, but at minimum it probably pisses off the SA who has gotten her a Roulis, a Bolide, and a few other items that could have gone to another loyal shopper, but are now packaged for resale.

 

[Lake Effect]

The fact that there are 9 pages of this thread is testimony to the fact that no matter what it is JUICEEEEEE !
I really don’t think I could recall when I asked about a bag or item
And it really is cringe worthy ..
and I don’t know full story but to get a talking to from hermes is a bad sign
I feel like they are used to very demanding clientele and if you are being called out .. you must be creme de la creme of demanding ..
Case in point , I remember in the summer I was getting ankle booties (I shop remotely ) and my SA said due booties I had ordered had come in but their system wasn’t malfunctioning- so she didn’t know if she was going to be able to charge and send out that day .. to which I said it’s fine - do it when you can - it’s no rush — it’s July.. for goodness sake and she was thanking me for being so cool about it ..: which made me think that was not the norm !! I think that’s not an uncommon thing - so to be called out must mean it’s extra !!

I must confess that it was really funny to go through this thread. I watched the video and felt bad for her feeling so bad. At the same time, it was a bit scary. Nothing is worth the angst. Life is too precious and she has a lot to be thankful for. I just thought it was influencer /YouTube clickbait. I am sure lots of view and 9 pages on Purse forum. Lol. Well worth it.

But it is entertainment at its finest!!

ikr
I watched bits and pieces. I feel like reading all the comments filled in a lot of what I didn't watch.
Did you see how animated her hand gestures got when she talked around 23:00 or 24:00 about the availability of Rose Sakura? That really caught my attention.
It doesn't surprise me that HR stepped in. What she shared personally in her emails was inappropriate and it seems to me she was getting the real meaning of the message don't compare your "journey" to any one else's. I'm not even interested in Hermes, and don't plan on buying any products, but I do know, they will offer you what they want to offer to you, when they want to offer it to you.
She's was really push push pushing to find out why she wasn't being offered what she thought she should, based on what she saw other's getting offered. As though she was looking for accountability from the SA! And her frustration with being told, don't compare your journey . . . messy.
Combined with her influencer/reseller activity described here, I am not surprised the company was willing lose her as a customer. How did she value the product if she was flipping it, along with the wrapper it came in? As others have posted, demanding clients just suck the soul out your work day and productivity. Because at the end of the day, there is no satisfying them. And when HR does it, the company takes the brunt of the social media backlash and most likely saves any individuals associated with the store.
Hope she figures out what she wants in life.

 

[Tinagirl11]

Had to change playback speed- thanks to the the lovely person in previous responses who suggested it. The video took less time.

This is a cautionary tale for all of us not to get overly invested in a brand/material things and to find meaningful connections and friendships outside of our shopping habits/addiction. I feel that she not only wanted someone in a professional capacity, but someone to be her friend and to give her preferential treatment in-store because she's spent money there before/ she spends time writing long emails and often overshares personal info/ has been a loyal shopper in that location.

Losing one's sanity and peace of mind over trying to get the 'it' bag is not worth it. Sad to say, we're all just a number to Hermes. If our last name isn't world-famous, I doubt Hermes would care if they lost any of us as a customer. Their merchandise will sell with or without us buying them. The good news is that this vlogger will survive with or without Hermes either.

 

[Parisluxury]

At the end of the day it is just a purse! No need to cry over it.

I feel for both Mel and the SA.

Mel probably genuinely thought she was kind, polite and decent (just politely inquiring about bags/waitlists) whereas from the SA’s point of view those long emails, personal details, over sharing and questions came off intimidating and very stressful.

Also, I think Mel forgot the most important thing at Hermes ie there is no guarantee on a bag irrespective of spend or years of shopping.

But I think Hermes could have handled it better though - a bit heavy handed to have Hermes HR to call and say that you are OH&S risk.