It's just mind-boggling to me the amount of oversharing. I'm sure her SA is happy that she had a healthy baby, but why is she supposed to care about her nursing habits? I can easily see why a sales associate would be uncomfortable after getting these countless emails. She could have easily said, "I gave birth to a baby boy so I can't come in that often," but then she says that she would go in for her wishlist bag, so she actually can come in if it's worth it to her. I don't understand the point of the email other than to add onto her wishlist and to provide more emotional fodder.
I worked high-end retail before I went to law school. Not Hermes level, but it was the type of store where you had business cards, your own personal email, and your own client book and I also dealt with customers who made me uncomfortable. She reminds me of one customer I had who I would personal shop for as she lived in another state, but she would email me constantly about her life. She would tell me about her health problems, about her husband cheating on her, on her relationship with her daughter, and then she would put me through the ringer of sending her clothes and then her doing mass returns. I would often lose sales because she would sometimes call the store to talk to me about her life. It was emotionally draining for me and my manager at the time did not have my back because this client spent a lot of money and feared the client would go elsewhere as she only wanted to deal with me, so I was pretty much forced to put up with it until I quit.
So I feel no sympathy for her whatsoever and in fact, I'm happy that Hermes has their employee's back when so many businesses believe the customer is always right.
I applaude companies who rightfully back their employees.
Loving it!
