I totally agree with your comments. Some bags are hard to come by and to get it and sell it quickly does give some reseller vibes. They are not cheap to start with. And I have not watched the video and prob wont due to all the information I can gather from here. Yes shopping should be fun not stressful. I have learnt to message an SA and give them time to respond. A kind follow up after 2 days or a few days would be giving some space. I hope she gets to recover from this and concentrate on more rewarding things...I like to mark some milestones or celebration with something nice but the SA do their best and they cannot please everyone.
Thoughts on Purseonfleek’s latest video about Hermes experience?
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Based on how far she was able to take her emotions on a YouTube video about buying luxury goods, I’m curious to know what she did in the store to warrant HR worrying about a health and safety issue. It feels like there is a lot being left out. Also, her divulging so much about her personal life and health is off putting and was clearly an attempt to try to get a sympathy offer. I’ve worked in luxury retail in the past and have dealt with some crazy clients. I hate to say that her behavior falls in line with some of them. We all know Hermès is a game that does not guarantee an outcome. You either accept it or bow out.
SA’s are already bombarded with clients and don’t need a 45 minute press briefing on your life. They’re dealing with endless amounts of pushy clients and extremely limited stock. They do the best they can.
Also, her eBay store alone is enough to warrant her being banned. The fact that she’s sold so many items that she’s purchased red flags her as a reseller.
SA’s are already bombarded with clients and don’t need a 45 minute press briefing on your life. They’re dealing with endless amounts of pushy clients and extremely limited stock. They do the best they can.
Also, her eBay store alone is enough to warrant her being banned. The fact that she’s sold so many items that she’s purchased red flags her as a reseller.
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This rings so true. Sadly, there are a lot of over-demanding people and lonely people, and shopping fills a void for some. And when someone really wants an item, it can drive them to obsessive behavior. I had a client in my field ask for my personal cell phone today! Boundaries are there for a reason.
On another note, I've mostly lurked on the forums here for some time, but this thread drew me in, so I guess this is the start of my forum journey. I learn so much here, so thank you all for your knowledge!
I’m impressed that the SA hung in there as long as she did.
The fact that she's selling items that she received for FREE tells me she shouldn't be spending as much money on Hermes as she has. I obviously don't know her financial situation but I just feel like she's the type of person who buys something just to have some content on her channel even though it's beyond her budget.
It's honestly crazy how she always resells everything she buys. bags, shoes, sag's etc. There seems to definitely be something in her personal life that makes her act this way and I truly feel bad for her and hope she gets help. What a shame to waste so much money on leather goods when you have 2 kids to support. It's called priorities and I don't think she has them in check.
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On one hand, we are only hearing her side of the story, and as the saying goes, there are always three sides to every story: your side, their side, and the truth.
I do empathize with how difficult her Hermès journey has been, and how she has been waiting over 2 years since her last bag offer.
However, there are a lot of behaviors that she probably didn't realize was very off-putting to her SA and SM.
She has talked about selling the following bags on her very public YT channel and other social media:
kelly 25 sellier rose jaipur
constance 18 tadelakt blue electric
constance 24 epsom gris mouette
birkin 25 rose azalee
constance 24 rose azalee
kelly wallet to go vert criquet
chanel purple mini coco handle
and she is currently trying to sell her roulis barenia on ebay
I think she may have even bought & sold more Hermès and Chanel bags than this, but I'm not sure.
I understand selling bags that no longer work for you, or that you tried and didn't work out, but that is a LOT of bags to cycle through, and relatively very quickly too. Especially so publicly. Her ebay store is linked in her YT channel description. If you're going to sell so many bags that didn't work out for you, maybe it would be best to do it more discreetly?
Not only did she sell hard to get bags that she basically begged for, she also is selling very questionable things on her ebay store. Hermès and Chanel packaging, dust bags, shopping bags, ribbon, camellias, etc! I cannot imagine separately selling the packaging from my luxury purchases like that. It's just really suspect and not a good look to make a profit like that. Of course the SM and brand isn't going to like that. Plus she's selling knockoff Chanel PVC backpacks, knockoff Hermès twillys, and make-up samples. I just don't think Hermès would approve of these things.
And then, on top of all of that - if that wasn't enough already - there are the overbearing, oversharing, TMI emails. She continuously mentioned her B & K wishlist over and over, repeatedly mentioning milestone events and asking for a bag offer in relation to them, and compared herself to other clients and their Hermès offers / spend ratio. If you aren't getting a bag offer, emails like this are not going to magically make it happen.
Then said she was feeling extremely depressed with not being offered a bag in 2 years. I can see how her SA would be feeling extremely uncomfortable with all of this, and not wanting to take any responsibility or blame for anything...it might have seemed to her SA that the situation was escalating.
It seems also that her SA may have had her hands tied, even if she wanted to offer her a bag, because the SM clearly was unhappy with Mel - I'm guessing mostly with her bag & packaging selling behavior - and had blocked her on social media. That's a very bad sign. As far as I understand it, the SM has to approve any bag that SAs want to offer a client. So if your SM doesn't like you, you're out of luck.
Having Hermès HR call her and saying she is an OH&S risk and that her SA no longer wants to work with her seems a bit over the top, and I can understand being blindsided, hurt, and upset by that, but maybe her SA or SM didn't feel like there was a safe space to say it directly to her and were trying to avoid any confrontation.
If she wasn't completely blacklisted or written off as a reseller by Hermès before, after this video she most likely unfortunately is.
I do empathize with how difficult her Hermès journey has been, and how she has been waiting over 2 years since her last bag offer.
However, there are a lot of behaviors that she probably didn't realize was very off-putting to her SA and SM.
She has talked about selling the following bags on her very public YT channel and other social media:
kelly 25 sellier rose jaipur
constance 18 tadelakt blue electric
constance 24 epsom gris mouette
birkin 25 rose azalee
constance 24 rose azalee
kelly wallet to go vert criquet
chanel purple mini coco handle
and she is currently trying to sell her roulis barenia on ebay
I think she may have even bought & sold more Hermès and Chanel bags than this, but I'm not sure.
I understand selling bags that no longer work for you, or that you tried and didn't work out, but that is a LOT of bags to cycle through, and relatively very quickly too. Especially so publicly. Her ebay store is linked in her YT channel description. If you're going to sell so many bags that didn't work out for you, maybe it would be best to do it more discreetly?
Not only did she sell hard to get bags that she basically begged for, she also is selling very questionable things on her ebay store. Hermès and Chanel packaging, dust bags, shopping bags, ribbon, camellias, etc! I cannot imagine separately selling the packaging from my luxury purchases like that. It's just really suspect and not a good look to make a profit like that. Of course the SM and brand isn't going to like that. Plus she's selling knockoff Chanel PVC backpacks, knockoff Hermès twillys, and make-up samples. I just don't think Hermès would approve of these things.
And then, on top of all of that - if that wasn't enough already - there are the overbearing, oversharing, TMI emails. She continuously mentioned her B & K wishlist over and over, repeatedly mentioning milestone events and asking for a bag offer in relation to them, and compared herself to other clients and their Hermès offers / spend ratio. If you aren't getting a bag offer, emails like this are not going to magically make it happen.
Then said she was feeling extremely depressed with not being offered a bag in 2 years. I can see how her SA would be feeling extremely uncomfortable with all of this, and not wanting to take any responsibility or blame for anything...it might have seemed to her SA that the situation was escalating.
It seems also that her SA may have had her hands tied, even if she wanted to offer her a bag, because the SM clearly was unhappy with Mel - I'm guessing mostly with her bag & packaging selling behavior - and had blocked her on social media. That's a very bad sign. As far as I understand it, the SM has to approve any bag that SAs want to offer a client. So if your SM doesn't like you, you're out of luck.
Having Hermès HR call her and saying she is an OH&S risk and that her SA no longer wants to work with her seems a bit over the top, and I can understand being blindsided, hurt, and upset by that, but maybe her SA or SM didn't feel like there was a safe space to say it directly to her and were trying to avoid any confrontation.
If she wasn't completely blacklisted or written off as a reseller by Hermès before, after this video she most likely unfortunately is.
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Couple questions. Did she get all those C/B/Ks from the store? If so I think her offers have been quite sufficient. Secondly, is the Kelly2Go for sale? Wasn't that purchased online just a few weeks ago???
Want to be a reseller? Be discreet. Want to be an influencer? Be excessive. Want to be both? Don't.
No, I believe some of those she purchased second hand.
Yes, some of them were purchased second hand. I'm not sure which ones.
I watched another video of hers, and she did purchase and sell other H bags too.
A noir Birkin 30, trench Kelly 28, ciel Kelly 32, mini Evelyn.
She sold the Kelly2GO and replaced it with a Kelly danse in the same color (vert criquet).
She has cycled through so many bags.
My one take from this flick (and a self reminder surely) : the good the bad the ugly from too much exposure in social media.
I watched her video and I agree with a lot of the points raised on this forum.
The one thing that bugs me is how she mentions that she’s a “loyal” customer. I don’t think that requesting bags and flipping them is considered “loyal”. If I were the SA, I wouldn’t offer any quota bags, as she will just make up new excuses and sell them. I would much rather offer them to true loyal customers who aren’t buying the bags to resell.
The one thing that bugs me is how she mentions that she’s a “loyal” customer. I don’t think that requesting bags and flipping them is considered “loyal”. If I were the SA, I wouldn’t offer any quota bags, as she will just make up new excuses and sell them. I would much rather offer them to true loyal customers who aren’t buying the bags to resell.
I didn't want to comment on this, neither do I want to watch her YT video and contribute to her YT view counts. Unfortunately I don't feel that she is genuinely upset about this whole situation, it seems to me it's just "content creation". If I was indeed that affected, I don't think I will air my grievances on such a public platform and burn all bridges.
And also to add, as someone who shops in H Singapore, we have 3 stores on our island and 3 stores at the airport, so no I don't think my H journey is similar to hers. Even if there's only 1 store to cater to our country, I don't think it's right to hound the SA constantly in this manner.
Please get help. She sounds like she’s in distress.
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Sadly it seems like she is in denial... She does not want to accept how she could be coming across.
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