I didn't want to come back here until things were completed. Today TRR sent the money for the lost items and the ones that sold. Here is the explanation for my comment about inmates running the asylum The three scarves suddenly appeared on my Sales Page as sold items. There was no picture and no explanation. A few days later I receive an email from Consignor Relations telling me that my three scarves were ready for sale and were in the process of being photographed for sale. Now that was confusing. Meanwhile, the total amount that they said they were going to pay for the lost and sold items was clearly showing at the top of the Sales Page. What to think??? I decided to wait and see what would happen and if the money would be sent to me on May 15th as promised. Since May 15th is a Sat. TRR sent out payments today and I am happy to report that it is all showing in my bank account as it showed on my Sales Page.
The thing that I think shows poor business practice is that I was not contacted at all by my rep or her supervisor to walk me through what happened. They made it clear to me that this matter was in the hands of Consignor Relations and they were done dealing with it. The email that I received indicating that the items were being photographed for sale had to be some sort of automated email despite a person signing the email. It gives the impression that the left hand doesn't know what the right hand is doing. On the positive side, they stood by their contract and made good on the lost items and lucky for me that some things had sold prior so my % was a little more.
I consider myself very lucky that this ended well for me and in a timely fashion. If I ever consigned with them again, I would not use the pick-up method and would either take it in person to the store or pack it up and photograph everything as a poster described upthread.
Thank you all for keeping in touch with this thread and for all your support.
The thing that I think shows poor business practice is that I was not contacted at all by my rep or her supervisor to walk me through what happened. They made it clear to me that this matter was in the hands of Consignor Relations and they were done dealing with it. The email that I received indicating that the items were being photographed for sale had to be some sort of automated email despite a person signing the email. It gives the impression that the left hand doesn't know what the right hand is doing. On the positive side, they stood by their contract and made good on the lost items and lucky for me that some things had sold prior so my % was a little more.
I consider myself very lucky that this ended well for me and in a timely fashion. If I ever consigned with them again, I would not use the pick-up method and would either take it in person to the store or pack it up and photograph everything as a poster described upthread.
Thank you all for keeping in touch with this thread and for all your support.
