FaShionphile is great! Fair quotes (IMO), and very fast payment. No one hounding me to let them pick it up, or provide a list to them.
TRR is great if you are a buyer. The prices are pretty low. As a seller, it sucks! Can’t have it both ways.
The Real Real lost my items
- Thread starter gracekelly
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TRR is great if you are a buyer. The prices are pretty low. As a seller, it sucks! Can’t have it both ways.
Great to read this about Fashionphile. Realreal continues to flat out ghost me about my missing items (that are marked as “received” on their end). All other items have been listed/sold. They also ignored my email asking for the “missing” items to be returned to me. How can a company just not reply to their consignor when we have a contract with them?
They are not owned by Neiman’s. TRR is a publicly traded company. They have an earnings call on August 9th... I guess their shareholders don’t do much due diligence, given how many complaints are out there.
I dropped off 3 clothing items on Sept. 8th: a ba&sh cashmere sweater, a jacquemus top and a khaite top. And guess what? They "lost" my 860 dollar Khaite top and are saying I never dropped one off at their office in LA to them. I AM FURIOUS
no i never had to in the past when I brought my chanel clothing items, etc. BUT -- i did make an appointment and text messaged a woman from TRR saying I am bringing in those exact 3 pieces. Also wrote a description of them in the app when I was confirming the appointment. TRR said they opened an investigation and will need at least 5 days to update my app to see if they find the piece
Keep pushing, this is their MO. Deny aggressively and then back down. Good luck
Agree. Keep on them. I did and had success and I thought it went faster than I thought it would. After your experience, I would literally take a picture of handing the item to the SA in the store! The nerve to say that you didn't bring it in! They tried to say that my lost scarves were not included with my pick-up and I put a stop to that line of conversation really fast.
I actually decided a couple of days ago that I might use them again. I would still do the pick up method, but I would handle it differently. I would go out to the van with the items and take a picture as each piece was placed inside the van. If they don't appear when the van is unloaded, then it is totally on them as far as disappearance is concerned. I was told that if you have something that is not in a box, then you should place it in a plastic bag. I think I would also label the bag with an item description and have a picture of that as part of my picture file for submitted items. Paranoia obviously wins the day when dealing with RR.
Wanted to add that one thing that I think really helped me is that I sent pictures of all the submitted items to the RR rep and she had them before I even had the things picked up. At least it showed that I owned them and wasn't confabulating an item out of thin air.
They "lost" it. WOW. That is just plain stupid. I swear there is something fishy. My friend purchased a fake Gucci Marmont.
The RealReal “lost” my diamond ring, which they listed for over $5,000. It was listed for a month or two and then disappeared from the listing. After months of trying to get answers, they finally paid me my commission, as if it had been sold. I’ll never consign with them again.
Just wanted to provide an update to this. So through multiple calls and emails I have learned that you can text the # 50347 with the word “Real” to get the fastest customer support.
by using this text process today I received the following info:
Strange that there was a “buyout” done but it’s never been reflected on the previous calls, emails or my account that they received my item. Curious
Good to hear that you had a positive experience with their text customer support. Mine is the opposite, every time I got through the process of providing their required information, a text came through saying to go about my day and an associate would text when they are ready. It was hours then days and they never texted back. I tried several times with the same result. I'm done with TRR!
Dealing with issues currently too. My Chanel scarf and Tiffany bone cuff in authentication for a month……
I had an investigation opened. I call every few days and blast their social media. Planning to report to the BBB. They have pictures of my items as my rep took photos when she picked them up. I am done with them. I sold a lot of items in the past but they’ve really gotten horrible and after these are returned to me I will no longer be sending them anything.
I had an investigation opened. I call every few days and blast their social media. Planning to report to the BBB. They have pictures of my items as my rep took photos when she picked them up. I am done with them. I sold a lot of items in the past but they’ve really gotten horrible and after these are returned to me I will no longer be sending them anything.
Same here, they lost my items, then after months of back and forth they paid for them, only because my rep took photos of what she picked up. I gave them another chance, only to have my items really low balled on the listing prices even after I showed them other examples of the same item listed on TRR for much more. When I asked for my items to be returned they put all my things in one huge box, unprotected. The box arrived damaged with several items broken. They blamed UPS and would not take responsibility for not wrapping glass in bubble-wrap and combining china, books, clothes, and silver into one giant box.
My experience with TRR looks as follows, in the form of cracks and holes on the bottom of shoes. I took pictures and sent them to TRR, which they realized they had to give me a full refund upon them receiving the item.
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