The Real Real lost my items

[gracekelly]

Just popping back to shake my head at all the nonsense that has continued to go on with this company. I consider myself very luck to have resolved my issues as quickly as I did and without financial hardship. This really gives me more to think about regarding any future transactions with this company based on the horrible experiences fellow tPF members have had. My heart goes out to all who are continuing to have ongoing aggravation with RR. I hope issues will be resolved for all and with good outcomes.

 

[Tina_Bina]

Just a heads up that The Real Real incorrectly assigned 19 consignment items (that belong to other people) to my account! It's taken me 3 days to get help via phone, text, etc.

I’m sorry to whoever the owner of these 19 items are! I hope they find their rightful owners account

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They removed all 19 items from my account this morning! They are still missing my 11 clothing items they picked up from my house on August 4th. filled out a BBB complaint. This is so wild

 

[gracekelly]

They removed all 19 items from my account this morning! They are still missing my 11 clothing items they picked up from my house on August 4th. filled out a BBB complaint. This is so wild

When they lost my scarves, they told me that they had camera at the receiving end and they checked them and nothing found. My husband and I literally saw all my items go into the van that picked them up. I told the rep that either they were taken from the van or from receiving. I had pictures that I had sent to my rep showing what I was sending and I believe that is what provided my quick (for them) refund. In future, If I was stupid enough to use them again, I would take pictures of the items going on the van or if I took them to a RR store, putting the things in the hands of the SA.