The Real Real lost my items
- Thread starter gracekelly
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Just a heads up that The Real Real incorrectly assigned 19 consignment items (that belong to other people) to my account! It's taken me 3 days to get help via phone, text, etc.
I’m sorry to whoever the owner of these 19 items are! I hope they find their rightful owners account
I’m sorry to whoever the owner of these 19 items are! I hope they find their rightful owners account
the lady on my phone call said, "I don't remove items from accounts. You can just collect or try emailing them at [email protected]"@Tina_Bina , that sounds like such a hassle, but it is so kind of you to do this
I ended up just texting 50347 and the word "VIP" and I am hoping I get help this way. The text support chat said it'll take 3-5 business days for the correction. What insanity....
oMG! THIS JUST HAPPENED TO ME ON MONDAY! 19 ITEMS! INSANE!Cross-posting from the other thread:
Update: if you are missing a Louis Vuitton 2002 Monogram Pochette Accessoires from your sales dashboard, TRR has put it in mine and assigned over $500 of your sales to me. I have stopped them from actually giving me the money, at least I think I have as it hasn't hit my bank account, (!!!!!!!) but it's still in my dashboard under my sales.
Every time I contact TRR, they ask me to re-send the SKUs of the items that are not mine, and those that are missing (how can I know the SKUs that are missing???). I asked them if they thought that was my job or theirs and they told me it was mine
I'm not active on tPF these days but I will check occasionally for PMs in case this bag belongs to a tPFer.
I would not trust TRR with a bag of any value. I was about to consign some jewelry, but nope.
As of now they've lost a 30k diamond ring of mine. I have multiple tickets out trying to "locate" the item, apparently it just froze in authentication. They received the ring 4 weeks ago, and no movement. Eventually, my suspicions about it being lost (after contacting them multiple times and being told "things are just slow right now") were confirmed when things I'd sent in 10 days AFTER this ring started processing/ posting....ugh. Wish me luck you guys...
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I'm so sorry. They are a mess.
OMG - horrible! So sorry. Wishing you luck. I suppose worst case their insurance has to cover it? At least then you'll get full value....I hope?
So sorry, that's nuts! Fingers crossed for you in battle luxury warrior queen TraceySH
See #161 of this thread
Yes! This! And post #136 . @Lillianlm followed TRR's contractual rules and was paid for the lost item (a law degree seems to help in dealing with TRR!).
Between the vomit and the semen, I feel I've dodged a bullit! 
In fairness (and a while ago) I've had good luck with TRR. But I have only bought jewelry. Hard to find, some iconic, pieces. All in perfect condition with original packaging. My only complaint was the slower shipping, but I always got my items. I can't say I got a "deal"...price wise, most priced close to retail but they offered the items I wanted. One time I did get an extra 20% off!
I feel terrible for all the members that got ripped-off! I will think twice before purchasing again............
In fairness (and a while ago) I've had good luck with TRR. But I have only bought jewelry. Hard to find, some iconic, pieces. All in perfect condition with original packaging. My only complaint was the slower shipping, but I always got my items. I can't say I got a "deal"...price wise, most priced close to retail but they offered the items I wanted. One time I did get an extra 20% off!
I feel terrible for all the members that got ripped-off! I will think twice before purchasing again............
Thank you @papertiger ! This has happened before, or they've completely ruined something, and they've paid me forthwith. HOWEVER, the most they've had to cover is maybe $3k?? This is HIGH. I have the range I was supposed to be paid, and there's a 3500 difference between those 2 ranges. 30k was the high end, etc. So I am wondering if they have to pay me out, if they will pay higher, lower, or in the middle. Also since it's such a high ticket item, this could have been stolen so not sure if some sort of criminal proceedings might delay payout. Just a pain, and they've gotten so big now that it's hard to maneuver around all the gateways.
(RING) fingers crossed!! XOXO
@papertiger @QuelleFromage thank you for the links to the other debacle. Sound guidance. I will simply request the ring back should they have no updates for me within the next few days. That should for the "sale". We will see how it goes...
I'm guessing criminal proceedings shouldn't delay insurance. If it is stolen, it should be easier to get a crime ref number (this is UK not US but I'm also guessing there must be an equivalent). Mislaid or damaged items usually take longer to address or assess.
I've never worked with TRR, but for major auction houses I have sold with, normally it's the lower estimate they'll offer.
We will see their payout & how that goes....when you get a quote and are offered a range, they receive it and THEN you have to approve their quote. It doesn't just get listed. So, say they offered me the lowest of the range, at that point I could say, no, that's not ok, I wanted the higher end or bust. Then they send it back to you. I'd assume since they would have taken away my ability to approve the price, they'd have to offer me the highest?? I guess we will see.
Not sure if they have cameras in their authentication areas, if so, maybe that will help...they don't have THAT many diamond rings in this price range...
@Tina_Bina, so nice of you to post!
@TraceySH, so sorry to hear, sending best wishes!
Pages and pages here of similar issues, how is this company still in business?!!
@TraceySH, so sorry to hear, sending best wishes!
Pages and pages here of similar issues, how is this company still in business?!!