I forgot to mention the RR Luxury account mgr was rude too!!! She would not help me get my items back. They act so nice when they first reach out to you and then once they get your high end items they disappear.
Last edited:
The Real Real lost my items
- Thread starter gracekelly
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
My consignment account rep always tells me she basically can only get me shipping labels or quotes but nothing else. Like I can't speak to any live person at TRR but they are paying people just to issue labels? I won't be consigning with them anymore, I just can't handle the new platform. I need to be able to speak to someone. It takes days for anyone on consignor relations to text back and I'm not comfortable with sending them my items to have no way of talking to someone. They price things so inconsistent. I've sent items after obtaining quotes and they don't even follow the quotes. And I won't have any way of reaching someone for three days to correct their mistakes. They've also lost items of mine before. It's just a mess there. I am concerned based on all the changes they're making that they will be filing for bankruptcy in the near future and I don't want them to have a bunch of my items when they do that because who knows what will happen then.
Well, the CEO "stepped down"... anyone here want the gig?
Don't think they're headed to bankruptcy, but they're still losing money, and given all the above it's not a shock.
To stay on topic, the items on my dashboard that weren't mine are gone, but some of mine are missing! AND they just dropped commission rates for sellers. It's not worth it to get $4 for a pristine item.
Don't think they're headed to bankruptcy, but they're still losing money, and given all the above it's not a shock.
To stay on topic, the items on my dashboard that weren't mine are gone, but some of mine are missing! AND they just dropped commission rates for sellers. It's not worth it to get $4 for a pristine item.
I was thinking about sending in some items, but I am hesitant, I don’t want the looming feeling that they may go bankrupt. These companies seem to hang on forever by their teeth even when losing money, but when they do go out of business there seems to be no warning at all (understandably).
It's probable they are doing just fine and will be around for awhile. I just get super worried about things when retailers make such large changes. It scares me and just doesn't provide me any confidence. I'm sure they would take many steps before getting into a situation where they'd need to file for bankruptcy protection.
That is true, but who knows by the time my items actually get there. I live in Seattle, and apparently they now only have one concierge person for high value pick-ups (my previous person quit a couple of weeks ago) so she is booking out 1.5 months currently, and the last time I sent things in, it took over 3 months from the time of pickup until they were listed for sale. I will say, once my items are listed, they generally sell within a day.
My thoughts exactly. Just consigned a new Missoni Top w/tags. When I looked at the pic they put up.. the tags were gone and it was described as good condition. It sold for a whopping 18 Bucks. After the two items I have left there.. I’m done. Can sell stuff somewhere else.
I should have trusted my gut and.. the bad reviews.
TRR agent picked up 4 Chanels and 2 LV bag from me. 5 were “received” and after waiting for a couple of weeks i inquired about the 6th bag that wasn’t on my selling page.. I was quickly told “the bag wasn’t in the box”. I mean somebody received the box with 6 Chanel and LV bags, opened the box, counted FIVE instead of SIX, listed 5 of them on my selling page and didn’t have the COURTESY to let the owner know that an item is MISSING. WHO are these people?
They opened the investigation and now they just ghost me hoping I drop out. The “lost” bag was LV Pochette Metis reverse like new with the box and full packaging.
It didn’t stop there. At that point I had already received the selling quotes for my Chanel bags and they were not great. I requested to send those bags back to me. TRR MARKED CHANEL BAGS I ASKED TO SHIP BACK AS “ NOT MEETING AUTHENTICITY STANDARDS”!?
They authenticated them, provided suggested pricing for consignment but after I requested them back TRR marked them as INAUTHENTIC. So, if I don’t receive my bags back - will TRR not compensate referring to the fact that they marked them as FAKE!?
How long did it take you, ladies, to get your items back to you?
If I don’t get my items in their entirety TRR are absolute THIEVES then.
TRR agent picked up 4 Chanels and 2 LV bag from me. 5 were “received” and after waiting for a couple of weeks i inquired about the 6th bag that wasn’t on my selling page.. I was quickly told “the bag wasn’t in the box”. I mean somebody received the box with 6 Chanel and LV bags, opened the box, counted FIVE instead of SIX, listed 5 of them on my selling page and didn’t have the COURTESY to let the owner know that an item is MISSING. WHO are these people?
They opened the investigation and now they just ghost me hoping I drop out. The “lost” bag was LV Pochette Metis reverse like new with the box and full packaging.
It didn’t stop there. At that point I had already received the selling quotes for my Chanel bags and they were not great. I requested to send those bags back to me. TRR MARKED CHANEL BAGS I ASKED TO SHIP BACK AS “ NOT MEETING AUTHENTICITY STANDARDS”!?
They authenticated them, provided suggested pricing for consignment but after I requested them back TRR marked them as INAUTHENTIC. So, if I don’t receive my bags back - will TRR not compensate referring to the fact that they marked them as FAKE!?
How long did it take you, ladies, to get your items back to you?
If I don’t get my items in their entirety TRR are absolute THIEVES then.
If this doesn’t get resolved soon favorably, I would send a letter to their legal department, via certified mail, return receipt requested, outlining the issues. It’s much harder to ignore than an email.
The RealReal, Inc.
Attn: Legal Department
55 Francisco Street, 6th Floor
San Francisco, CA 94133
This company is....a mess. I cannot believe I had to beg them (more than once) not to send me close to $1K that belonged to other people's sales. What exactly would they do if I accepted unknowingly or hadn't been able to stop the bank transfer? Try to claw back from my bank? Almost scarier.
For all I know some of my $ is sitting in someone else's account. @ManyMoons , I feel for you.I was credited for someone else's Pochette Accessoires, so watch out for your Metis which is much more valuable. Oy.
For all I know some of my $ is sitting in someone else's account. @ManyMoons , I feel for you.I was credited for someone else's Pochette Accessoires, so watch out for your Metis which is much more valuable. Oy.
I don't plan to order from TRR again or if I do, I'll look into their expedited shipping. The regular shipping came through UPS and they didn't ring the bell, leave a sticky note, or ask for a signature. This may be a UPS situation rather than TRR, but I don't want to risk the items.
I get packages from UPS weekly but for some reason only the package from TRR ended up unsigned for on my neighbor's porch. That was my final attempt to buy from them.
Not sure where to ask this question: have any of you bought handbags from TRR with the description of "residue" at the interior? What does this mean? Gum/candy? Unknown sticky stuff? Plain old dirt? TRR descriptions are notoriously incomplete, but I have had good luck with my purchases there. I don't want to have a bad experience, though, as the handbags are Final Sale.
I have bought an item on the Real Real in the past with no problem (Balenciaga motorcycle jacket) and I have sold 2 items with no problem. I recently bought a pair of Gucci pumps. Bought on July 13, called twice this week after I received no tracking number and demanded a refund. The customer service agents were absolutely no help. Then I get a tracking number yesterday July 23 and it shows the item being delivered to a completely different state than where I live. I filed a chargeback. They are ridiculous, and I will never shop there again.