Jumping into this thread to vent a bit. I've bought (never sold) from TRR for over ten years, and never had an issue with their description or product - usually it was better than described. I just bought a bag from them and it was significantly not as described. I am a very polite person and they argued with me that their description was accurate. I disagreed but was willing to take store credit on the return because I want to buy something, lol. That being said, I started really paying attention to descriptions. The bag in question is the LV Lumineuse which is known for having edge coating issues. The majority of their Lumi listings says "slight blemish at handle". When I got mine, every mm of the edge coating on the handles and straps were cracked through, with a couple of chunks missing on the handles. That's more than "a slight blemish". I've been comparing with other Lumi listings, such as Lux Closet and FP, and theirs say outright "cracking on handles, edges..." They are being up front about the condition of the bag, while it appears TRR is downplaying.
Then I started noticing they can't even get the descriptions correct. I looked at three Saleya MMs and each one had a different measurement. They label Balenciaga styles incorrectly on a regular basis.
I feel like their quality control has become non-existent.
They've been texting me to send them bags to sell and I keep saying "no thanks". When they offered to do an email quote with photos I agreed and never heard anything back.
Bottom line, I will be very cautious when dealing with them in the future and will try to make my purchases elsewhere. I highly doubt I will be sending them anything after reading through this thread. It's unfortunate.
Rant over. If you made it this far, thanks for listening.
The Real Real lost my items
- Thread starter gracekelly
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OMG I received a blazer with a vomit stain on the sleeve. I called the RR CS the day I received the blazer and they said they would waive the return shipping fee!!! Well they just processed the return and charged me the $11.95 return shipping fee!!! Unacceptable!!!! You owe me $11.95, you sold a blazer with a vomit stain(biohazard) and had the audacity to charge me the return shipping. THey should also refund original shipping. I have been trying to get through to the RR CS line for an hour and no one answers!!!!!
Forgot to mention they already resold the item!!! They get stuff back and just relist and resell!!!
They just got my bag back today. I'm waiting to see if they really waive the fee as promised. Wow, I am flabbergasted by what they did to you!
The only thing they didn't credit was the original shipping fee. The bag is already relisted and the description is even worse - by worse I mean it makes it sound better than when I bought it! Once I use this credit, I am so done with TRR.
OMG are you serious??? I can't believe they already relisted it and made the description sound better. They need to refund your original shipping fees too!!!
I recently had a similar experience. It was a Givenchy bag listed as leather. When I received the bag, it was canvas. I spent forever emailing back and forth explaining that their listing as compared to what I received was entirely different. This is the second issue like this I’ve had — the other issue was a Chanel WOC with a lot more wear than was described or pictured (peeling!). I will definitely not be purchasing or selling with them.Jumping into this thread to vent a bit. I've bought (never sold) from TRR for over ten years, and never had an issue with their description or product - usually it was better than described. I just bought a bag from them and it was significantly not as described. I am a very polite person and they argued with me that their description was accurate. I disagreed but was willing to take store credit on the return because I want to buy something, lol. That being said, I started really paying attention to descriptions. The bag in question is the LV Lumineuse which is known for having edge coating issues. The majority of their Lumi listings says "slight blemish at handle". When I got mine, every mm of the edge coating on the handles and straps were cracked through, with a couple of chunks missing on the handles. That's more than "a slight blemish". I've been comparing with other Lumi listings, such as Lux Closet and FP, and theirs say outright "cracking on handles, edges..." They are being up front about the condition of the bag, while it appears TRR is downplaying.
Then I started noticing they can't even get the descriptions correct. I looked at three Saleya MMs and each one had a different measurement. They label Balenciaga styles incorrectly on a regular basis.
I feel like their quality control has become non-existent.
They've been texting me to send them bags to sell and I keep saying "no thanks". When they offered to do an email quote with photos I agreed and never heard anything back.
Bottom line, I will be very cautious when dealing with them in the future and will try to make my purchases elsewhere. I highly doubt I will be sending them anything after reading through this thread. It's unfortunate.
Rant over. If you made it this far, thanks for listening.
Posting here as there does not seem to be a dedicated TRR thread? I purchased a bag on Sunday, and it hasn’t shipped yet. I called TRR yesterday, basically got nowhere…i persisted, so she ‘checked with a supervisor’, who said it would be shipped yesterday….still has not shipped. Has this happened with anyone? 5 days is a long time, and i am worried they cannot find it. Its a rare Knot and i really want it. I guess i will be calling again today, but yesterdays call yielded nothing …..
This happened to me around Christmas. I purchased a wallet that was guaranteed delivery by Christmas. I purchased it a solid 10 days before Christmas too. They waited a week to ship it and it didn't show up until after Christmas. I had called and complained about it and they upgraded the shipping to express. Then when I returned the item they took the 29.95 expedited shipping charge out of my refund. For their mistake. Never again.
I have issues with timely shipping from TRR. I just suggest that you be persistent in speaking with
a supervisor. Their inventory is huge & items do get misplaced. There are also holds on items that
come from SA's transferring merchandise from one store to another location so the system doesn't
always catch up as I've experienced this situation as well.
5 days is a longer than usual,, it should have been shipped by now. Call back & ask to speak with a supervisor
& have the shipping fee waived.
Thank you for your suggestion! I did call and ask to speak to a supervisor and was given a bit of a run around…’they would open an investigation and get back to me’. The next day i received a cancellation notice with no explanation other then, they were ‘unable to locate my item due to an error in their system’.
I actually had a 200$ off coupon i used also, and to ‘compensate me’ for the cancellation, they offered me a 25$ off coupon. I emailed them about it and heard nothing back, so i messaged them directly on instagram and they replied fairly quickly, and added a 200$ credit to my account. Which was very nice. But. I do not have my Knot. Its very disappointing.I recently (past few months) received a dress from TRR that was listed as "excellent no signs of wear". It actually had a clump of dried semen on the bodysuit portion of the dress. They required me to photograph it (so gross) and send pics and it took them many hours via text (since you can't talk to anyone), to figure out how to send me a label. And then the package just sat around and I had to get scolded by their customer service about how I didn't put the RMA number on the label. Are you joking? And I had to wait over a month for them to issue my refund. Like what the eff.
Also, this isn't the first time I've received a dress soiled in semen. I actually posted years ago, somewhere on this forum, this same exact thing. So it's happened to me twice. Like gross.
OMG, that is disgusting!!! I finally closed my account with RR. I was paying for the "First Look" too and they had the audacity to charge my credit card when I had closed my account. I'm never shopping with them again. I had also sent them some brand new CL shoes that I paid $1,200 for and they listed them for $345. I would have only made 55% of $345. I demanded they send all my items back to me. Luckily I got them all back. I have been able to sell all of my items for almost list price on Tradesy and PM.
ount..