The Real Real lost my items

[QuelleFromage]

There is a very detailed article on TheRealReal's business on theinformation.com. I can't link it here because all links are personalized, but it should be accessible via a preview or trial.
Basically, the company is in huge financial trouble and one of the reasons Wainwright stepped down was battles with the CFO (whom she fired) and refusal to adopt cost-cutting measures (which we might appreciate, as the measures requested were things like cutting consignment payouts).

It sounds as though their only path to survival is either cutting more costs in terms of staff (which will mean more mess and more lost items), or acquisition by a larger company.

I would not consign something very high value at this point....what happens if TRR goes under with your Birkin?

 

[Gennas]

There is a very detailed article on TheRealReal's business on theinformation.com. I can't link it here because all links are personalized, but it should be accessible via a preview or trial.
Basically, the company is in huge financial trouble and one of the reasons Wainwright stepped down was battles with the CFO (whom she fired) and refusal to adopt cost-cutting measures (which we might appreciate, as the measures requested were things like cutting consignment payouts).

It sounds as though their only path to survival is either cutting more costs in terms of staff (which will mean more mess and more lost items), or acquisition by a larger company.

I would not consign something very high value at this point....what happens if TRR goes under with your Birkin?

Terrible company. I'm not surprised. They damaged my brand new$1200 CL pumps, burberry coat and other items. I asked them to ship them back to me, because the consignment price was so low. Instead of putting the CL pumps back in the red dust bags, CL box. They just threw the shoes in their brown box with no protection. They ended up scratching the shoes and damaging them. They also put a tear on the Burberry coat. They are the worst company. They treat their customers like crap!!! It's because of their customers that they even have a business. Will never buy or sell anything with them!!!

 

[Gennas]

Terrible company. I'm not surprised. They damaged my brand new$1200 CL pumps, burberry coat and other items. I asked them to ship them back to me, because the consignment price was so low. Instead of putting the CL pumps back in the red dust bags, CL box. They just threw the shoes in their brown box with no protection. They ended up scratching the shoes and damaging them. They also put a tear on the Burberry coat. They are the worst company. They treat their customers like crap!!! It's because of their customers that they even have a business. Will never buy or sell anything with them!!!

Forgot to mention the Real Real stole my two CL Red Dust bags!!!

 

[Gennas]

Forgot to mention the Real Real stole my two CL Red Dust bags!!! They kept them when they shipped my CL shoes back.

 

[GoStanford]

I have a pending shipment from TRR that has been stuck at “label created” in the UPS system for two days. What do you think about the chances it actually is available and ships out? Usually the shipping status gets updated daily. It’s coming from Edison, NJ. And it’s a purse, so final sale.

 

[nicole0612]

I have a pending shipment from TRR that has been stuck at “label created” in the UPS system for two days. What do you think about the chances it actually is available and ships out? Usually the shipping status gets updated daily. It’s coming from Edison, NJ. And it’s a purse, so final sale.

The last item I ordered took about 1.5 weeks to ship. I filed for a return before it arrived because the time limit would have expired by the time it got here.

 

[catlover2021]

Has anyone worked with the Real Real Account Luxury manager
Maegan Monne ? I have over $50,000 that I was going to have her pick up at my house. Now I'm concerned after reading about the issues everyone is having.

Hello! I've worked with this fabulous young lady. She is sincere and sweet, and a pleasure to work with. I suggest you contact her and remove this comment as it is unnecessary. No other post on this thread mentions a representative's name, please be respectful.

 

[francesmonique]

Hello! I've worked with this fabulous young lady. She is sincere and sweet, and a pleasure to work with. I suggest you contact her and remove this comment as it is unnecessary. No other post on this thread mentions a representative's name, please be respectful.

They are asking if anyone has worked with the particular account manager. Nothing is disrespectful about that. $50k is quite a lot to consign with TRR, it's valid to have questions about your assigned account manager.

 

[catlover2021]

They are asking if anyone has worked with the particular account manager. Nothing is disrespectful about that. $50k is quite a lot to consign with TRR, it's valid to have questions about your assigned account manager

 

[new.old.bag]

They are asking if anyone has worked with the particular account manager. Nothing is disrespectful about that. $50k is quite a lot to consign with TRR, it's valid to have questions about your assigned account manager.

Representatives from TRR have also been known to appear on these forums to contest member posts. This happened with me several years ago when I posted some factual information about my experiences with them. Although everyone was new once I am highly suspicious of any member who shows up with a new account just to tell others to censor their posts.

 

[Gennas]

Representatives from TRR have also been known to appear on these forums to contest member posts. This happened with me several years ago when I posted some factual information about my experiences with them. Although everyone was new once I am highly suspicious of any member who shows up with a new account just to tell others to censor their posts.

100% they did it to my post. I did not say one bad thing about the RR Luxury Rep. All I did was asked a question. I never trusted the RR and still don't. I'm sure it was Meagan Mona, the RR Luxury Rep that posted on here. She had just joined!!!

 

[Gennas]

They are asking if anyone has worked with the particular account manager. Nothing is disrespectful about that. $50k is quite a lot to consign with TRR, it's valid to have questions about your assigned account manager.

Exactly!!!! Maegan Mona (AKA as Catlover 2021)I know that's you posting on here!!! I never once said one bad thing about you. Unfortantely, you did disappear when I sent you my $50,000 worth of stuff. I was able to get every item back though!!!

 

[new.old.bag]

100% they did it to my post. I did not say one bad thing about the RR Luxury Rep. All I did was asked a question. I never trusted the RR and still don't. I'm sure it was Meagan Mona, the RR Luxury Rep that posted on here. She had just joined!!!

It’s really a terrible way of doing business and sad to see that they still continue this behavior even though it hasn’t worked out well for them in the past. I am so glad you got your items back. Situations like these only make people more hesitant to send items in. I have lost a few items with them and other companies. In my opinion bad experiences like this can turn people off from the entire resale model. I know I hardly try to sell anything anymore and when I do, it’s one item at a time to minimize my risk if something goes south.

 

[Gennas]

It’s really a terrible way of doing business and sad to see that they still continue this behavior even though it hasn’t worked out well for them in the past. I am so glad you got your items back. Situations like these only make people more hesitant to send items in. I have lost a few items with them and other companies. In my opinion bad experiences like this can turn people off from the entire resale model. I know I hardly try to sell anything anymore and when I do, it’s one item at a time to minimize my risk if something goes south.

Thank you so much. Yes, I'm so glad I got my items back. They did scratch and damage a pair of $850 Christian Louboutins. They were brand new in the box and each shoe was in the red dust bags. They scratched each shoe and just threw them in a box when I asked them to send them back to me. They also stole the red dust bags. They did not send those back to me. It looks like some one took a fingernail and scratched the front of each shoes. They were mad because I did not want to sell anything to them. The prices they offered were way too low. I still get emails from some of their sales reps asking if I want to sell anything. I'm so sorry you had some of your items lost. Yes, I'm very leary of selling my items to resale companies now.

 

[new.old.bag]

Thank you so much. Yes, I'm so glad I got my items back. They did scratch and damage a pair of $850 Christian Louboutins. They were brand new in the box and each shoe was in the red dust bags. They scratched each shoe and just threw them in a box when I asked them to send them back to me. They also stole the red dust bags. They did not send those back to me. It looks like some one took a fingernail and scratched the front of each shoes. They were mad because I did not want to sell anything to them. The prices they offered were way too low. I still get emails from some of their sales reps asking if I want to sell anything. I'm so sorry you had some of your items lost. Yes, I'm very leary of selling my items to resale companies now.

What a terrible situation and unfortunately seems to be common with some companies. So sorry you had to go through that.