I apparently spoke too soon singing TRR’s praises on here. I noticed that some items on my most recent consignment have not been processed—well past the 21 day consignment period. I have notified consignor services repeatedly. They just send the same form letter back to me over and over about it taking 21 days—even though it has been many weeks beyond that or that they have emailed another Dept. Then they “ghost” me. No updates/zero communication. Meanwhile one valuable couture dress and two other items are currently in the abyss. The Real Real is in violation of the terms of their consignment contract and there is no way for me to compel them to respond. Something smells rotten about the whole thing.
The Real Real lost my items
- Thread starter gracekelly
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
They are not showing on the site at all?
ETA: I think that I received attention because I had phone contact with representatives from the very beginning before I ever had my items picked up. After it appeared that items were lost, I then spoke with her supervisor. Any email communications that I sent were basically not responded to in a personal (to me) fashion. I received form letter communications as well an some of them made no sense at all.
Last edited:
They show up as “received”. All of the other items that were consigned at the same time have either been listed, sold or returned to me. Except for these 3 pieces that have been in the limbo status of “received” for many weeks.
I would demand the items be returned. if they can’t do that then they are lost and you are owed, by contract, what they would have sold for.
They are terrible!! They never respond to emails or answer their CS phone lines!!! I want all of my cosigned items shipped back to me. Shadiest company ever!!!
I love how you email only to see if you can make more $$$ off my sales. First of all you guys have never once checked in with me since i consigned. Never confirmed the cheap price you listed the two Smythe blazers. I want both of those shipped back to me asap this week!!! I'm selling all my items to Fashionphile now. The RR is awful!!! No one ever answers your CS line or emails!!! Kaitlin your terrible manager never called me back last week when I left an urgent message for her!!!! I have over $200,000 I wanted to cosign not now. All my shoes, handbags are being shipped to Fashionphile and Yoogis Closet. Send the two blazers back this week and send me the tracking number. I'm also reporting Kaitlin for never once calling me back
Marissa you have also been terrible. You saw my emails I copied you on two weeks ago when no one got back to me in CS.
I'm done with this company!!!!! Ariel in their Luxury Consignment emailed me after not checking in with me for 6 months!!!! I also was told Katilin the Manager would call me back last week and of course she never did. I'm done with them. Just posted this on social media. I'm only selling to Fashionphile, Yoogis Closet and Tradesy or Bonz for designer clothes. There are also some really great consignment stores in Newport Beach and CDM that I'm selling my Chanel, Burberry, Givenchy, St John.
Marissa you have also been terrible. You saw my emails I copied you on two weeks ago when no one got back to me in CS.
I'm done with this company!!!!! Ariel in their Luxury Consignment emailed me after not checking in with me for 6 months!!!! I also was told Katilin the Manager would call me back last week and of course she never did. I'm done with them. Just posted this on social media. I'm only selling to Fashionphile, Yoogis Closet and Tradesy or Bonz for designer clothes. There are also some really great consignment stores in Newport Beach and CDM that I'm selling my Chanel, Burberry, Givenchy, St John.
This is so awful! Again, I don't know how I managed to get so lucky with them. Interesting about the Smythe jackets. I have one that I considered sending to them until I saw the low prices they listed them at. Smythe is a very good brand and the pricing on the site is way too low. Hope this gets better for you.
Thank you. Yes, they used to be great when they first started. Now they are terrible. I love Smythe and Veronica Beard Blazers. I spend $695 and up for those blazers. They first listed the two Smythe blazers for $220, then lowered the price for $100 without even checking with me. I would have only made $50 on a blazer that I paid $695!!! Customer Service is so important to me. They have changed their CS phone line times again. Now they are not open on Sundays and close at 3 PM during the week!!! They never even let any customers know. They should just not have a CS, since they never respond to emails or answer the phone. I'm done with them. Julie, the CEO won't even do anything about their terrible CS. She only cares about making a profit!!! Good CEO's would look into the issues they are having and fix it.
I just read the Glassdoor Reviews for The Real Real and now I fill sad for employees that work there. It sounds like a horrible place to work!!! This all comes down from the CEO. It is so true that they don't care about authenticating items. The CEO better get her act together or she is going to have another lawsuit!!! Wasn't it Chanel a couple of years ago. Here is a what one employee said:
Current Employee
Quantity over Quality
May 24, 2021 - Copywriter in Secaucus, NJ
Recommend
CEO Approval
Business Outlook
Pros
The people and team start to become family but it is like Highschool.
Cons
Unrealistic, ridiculous daily UPH (units per hour). Literally working in a warehouse with no air conditioning. They don't actually care about authenticating the items...it's all about hitting your daily number. Quantity over quality which makes no sense.
Current Employee
Quantity over Quality
May 24, 2021 - Copywriter in Secaucus, NJ
Recommend
CEO Approval
Business Outlook
Pros
The people and team start to become family but it is like Highschool.
Cons
Unrealistic, ridiculous daily UPH (units per hour). Literally working in a warehouse with no air conditioning. They don't actually care about authenticating the items...it's all about hitting your daily number. Quantity over quality which makes no sense.
I had to request that an item be sent back to me because they reduced the price so much. I brought it to a local consignment shop who listed it at a fair price.
What irks me is whenever I print a shipping label to consign items, a sales representative will call and text me. I immediately block her. I hate to be solicited. Even when I want to do a drop off, a sales representative calls and texts. I can’t stand this.
What irks me is whenever I print a shipping label to consign items, a sales representative will call and text me. I immediately block her. I hate to be solicited. Even when I want to do a drop off, a sales representative calls and texts. I can’t stand this.
I think Neiman Marcus owns them now and they are in trouble so that says a lot. I have received emails over time from different people inquiring if I have more items to sell so I have concluded that it is a revolving door of employees there.
Yes, I have the same problem whenever I print a shipping label too. The sales reps are so aggressive. They will email me that same day asking how come I have not shipped my items to them yet. How can I ship the items when I just printed the label 2 minutes ago. They will also call my home 4 or 5 times a day. I need to block them too. I just don't respond. All they care about is making $$ off our items. I just requested two have my two Smythe blazers be sent back to me. I'm going to take my shoes and Chanel to a great consignment store in Newport Beach. I really like Fashionphile for selling my bags.
I did not realize that Neiman's owns them. I thought Neimans bought out Fashionphile and not the Real Real. I can't stand the Real Real anymore. The need to just fire everyone and start over.