The Real Real lost my items
- Thread starter gracekelly
- Start date
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Good news, but I don’t want to jinx things. I have been in contact via phone and email with tRR. Things should be resolving in another 7-10 days. I will let you all know the final outcome. Thanks to all my old and new tPF friends for the moral support. I started this thread because I felt it was important for folks to know that reselling, even with reputable known sites, can be hazardous, and nothing should be taken for granted. Big hugs to all of you!
Thred up has done the same thing to me on a Burberry wool coat (just came from the dry cleaner and worn twice) and a Prada nylon bag. ‘Damaged’ and wouldn’t return. Never again.
I don't sell anything on tRR as I live in a different country but I am shocked how the pickups are organised!
If I were to own such a business, it would have been a procedure with strict protocol without any stupid contactless pickups which are just asking for a fraud!!!
I used to sell on one of the local websites here and they had the same flaw (I don't deal with them anymore precisely for this reason): leave your item outside the door, so our representative could pick it up. Whaaaat?!! Some of my items are worth quite a few thousands and although I live in a safe country, low crime does not mean no crime! How does anyone confirm in this scenario what actually was in the bag?
I remember the guy turned up at my door, took the bag with item, made some sort of a note in his checklist and off he went.
So:
1) he did not check what was inside the bag. What if I were to start complaining later that part of the package is missing?
2) I did not receive any receipt or paper that my item was collected. It was not a cheap item, about 1000 bucks.
I can see a lot of scenarios where this kind of procedure can lead to a lot of trouble, not even talking about the fact that normally couriers who pick up these items are less than aware about their cost or importance of packaging.
If I were to run anything like that, I would:
1) insist on all the items to be checked one by one in the presence of the owner
2) photographs are taken of what is being collected including description of the packaging which is damn important when we are talking about luxury goods!
3) papers with the detailed description of goods are signed by both parties during collection, one copy for each party.
This is a lot more hassle but much safer for both sides.
Reading the stories ladies wrote made me horrified. Just imagining someone collecting a bunch of Birkins and chucking them into the trunk of the car without any paperwork given just gives me the creeps.
If I were to own such a business, it would have been a procedure with strict protocol without any stupid contactless pickups which are just asking for a fraud!!!
I used to sell on one of the local websites here and they had the same flaw (I don't deal with them anymore precisely for this reason): leave your item outside the door, so our representative could pick it up. Whaaaat?!! Some of my items are worth quite a few thousands and although I live in a safe country, low crime does not mean no crime! How does anyone confirm in this scenario what actually was in the bag?
I remember the guy turned up at my door, took the bag with item, made some sort of a note in his checklist and off he went.
So:
1) he did not check what was inside the bag. What if I were to start complaining later that part of the package is missing?
2) I did not receive any receipt or paper that my item was collected. It was not a cheap item, about 1000 bucks.
I can see a lot of scenarios where this kind of procedure can lead to a lot of trouble, not even talking about the fact that normally couriers who pick up these items are less than aware about their cost or importance of packaging.
If I were to run anything like that, I would:
1) insist on all the items to be checked one by one in the presence of the owner
2) photographs are taken of what is being collected including description of the packaging which is damn important when we are talking about luxury goods!
3) papers with the detailed description of goods are signed by both parties during collection, one copy for each party.
This is a lot more hassle but much safer for both sides.
Reading the stories ladies wrote made me horrified. Just imagining someone collecting a bunch of Birkins and chucking them into the trunk of the car without any paperwork given just gives me the creeps.
Hoping this works out for you & thanks also for sharing your story.
It will be informative to those who will consider consigning merchandise to TRR
Make sure all your bags & boxes are sealed with an inventory list right on top.. so no mistaking
"lost" items
I wanted to give an update on my lost items. They were never found and I am receiving a payout from RR. It just appeared on my sales page with no explanation or response to my email of several days ago. Actually, I am guessing the payout is the response. I should be receiving the funds in 2 weeks according to their site. Thanks for all the support. I think it helped resolve this as I do believe that resellers do keep an eye on this site.
My first thought was maybe either the courier or someone at the warehouse thieved Grace's scarves, and it seems like that could be a possibility since you both live in L.A.
Glad to hear you received compensation, but so strange done so without any explanation. Thanks so much for coming back with an update.
Thanks for the update. I'm glad to hear your are getting compensated for the missing items. I've been watching this thread for your updates and other's experiences. I have not had any problems with TRR, I usually only make purchases. I haven't consigned with them for a while and don't think I will.
There has been a new development. All I can say is that the inmates are running the asylum and the place is a circus. I will know more in a few days, but it isn't over and the ending may be different.
Geesh, sounds so unprofessional! Sorry for the ordeal, hopefully sorted out soon...
I have consigned with The Real Real a lot both pre-pandemic and during pandemic. I definitely felt more secure with the rep coming into my home and photographing everything right then and there, and taking it all with her. However, all of my “white glove pick-up” consigned items during the pandemic arrived at TRR safe and sound, too. It is unfortunate that this happened to you. I am sure they will do right by you in the end.
It's always good to hear various experiences. At this point, though, TRR has had more than a month to sort this out for gracekelly. If I were a consignor in her position, I'd hope for a much faster resolution!