@cbarrus I took a look. Not very encouraging. I will given them 24 hours to get back to me and then I will file a police report.
The Real Real lost my items
- Thread starter gracekelly
- Start date
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@gracekelly, so sorry to hear! I've read so many mixed reviews about them, wasn't sure what to think. I hope you can get this sorted out without too much more aggravation. Sending best wishes, and keep us posted!
I have had good and not-so-good experiences with TRR but nothing like what happened to @gracekelly.
One more suggestion and then I'm done, LOL. You can also look at the Better Business Bureau. It looks like they are accredited on there, and there have been some complaints. Probably not a lot for as much business that they do, but it does look like someone from the company responds.
Did they give you any estimates or quotes re pricing in writing before they picked up the items? It's unclear to me how they picked up the stuff -- took it from your bag and put it in one of theirs? Were the shoes included and then returned to you?
Oh wow, so sorry to hear about this! I've been selling and buying from TRR for 5-6 years now and most of the time I've had no issues. There have been a few hiccups here and there over the years. I'm getting ready to send them a big box of stuff tomorrow so we'll see. I've also asked them to send me back 2 Chanel items that have been there a while and have not sold and rather than give them away at 50% off, I'd rather have them back and try to sell them myself. It's been a month and I still haven't received them back. But it always takes forever to get stuff back from them...not sure why!!!
Did you check elsewhere on the site to see if your scarves do show up, by error, with another seller? Wonder if by some chance they accidentally sorted them in with someone else's goods upon arrival. Unlikely, but just a thought. What a terrible situation!
In LA they have contactless pick up. You arrange a time and put it on your front step. This is what I did and was home and my husband and I observed the entire pick up and the driver transferring my items from my shopping bags into a sack. I even made a copy of the consignment list and put it in one of the shopping bags. On the consigned items, there is no pricing ahead of time. The shoes that were returned were part of this pick up. I received them back very quickly.
My luck with them has been pretty hit or miss. I did the white glove pick-up for a couple of NIB Kartell lamps. The associate opened the lamps to photograph them. Over a month later, still no updates on the lamps. I then saw that the lamps were being shipped back to me because they were damaged. When I received them back, I contacted customer service and they told me they would give me the amount that I would have received from consignment. It was a bit low, but fair. I had to ship the lamps back to them. It took an additional month or two for their warehouse to process the return. I had to send numerous emails, but they did eventually buy them out.
I know nothing of the services RR provide. Could you have taken the box to UPS? This sounds fishy to me. I recently sent a $$$ bag to FP. I called FP before I shipped, and asked if I should insure, they said no, they sent me shipping label that was insured per them. I took it to a ups store and got receipt. All went well. IMO I feel it best to ship items one at a time or separately. I like the suggestion to file a police report. I’m so sad for you.
I believe TRR has lost my items as well. My consignor page shows that they received them on 2/17. And then nothing. The last communication from them was in mid-March when they asked me for pictures of the bags. I've been contacting them for the past month trying to find out what happened to them. So far nothing. I think this is the end of my consignor relationship with them.
I've heard this too, people shipping two or more bags to Fashionphile or somewhere but then being told that only one was received. Then the burden of proof is on you to show that you actually shipped two or more.
Still, TRR should have the person picking up the items check them off individually against the consignment list and provide a receipt immediately. It wouldn't take that long and would likely avoid the problem of items "disappearing" since it would be clear that the items were picked up. They could do this contactless as well.
This is awful @gracekelly . I just had a bad experience with them as well but nothing like this. I hope it works out 
I have never sold to TRR but as a customer, they are now last on my list when I am looking for preloved. Their photography is a joke, their descriptions are often very inaccurate and always incomplete, they don't know the style names or colors for most items, their return policy is terrible, and they don't do free shipping. I guess the only upside to their incompetence is when they price something too low because they have no idea what it is.