They happen in May and Nov in LA and NY ( and online of course). They usually don't announce the exact dates until the very last minute, sign up for the emails on the website and you will usually get an email the day it starts. Also like them on facebook and they will announce it on there to when it starts.
The Official Rebecca Minkoff & Team Discussion Thread
- Thread starter Megs
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Thanks much, Sara! You also said online. On their official website? I had no idea.
You made the right choice. After seeing your pix I wasn't a big fan. Too much going on.
I returned the fringe guitar strap and it delivered to you on Tuesday. I forgot to record my order number on paper since I accidentally deleted the order/shipping confirmation emails from my inbox. I don't think I made an account because I couldn't login to check my return status. I am just wondering when I am going to receive my refund. I emailed you on Tuesday but I never heard back. I hope to hear back from you soon.
Does anyone know how long it takes for RM to process refunds? My package delivered on Tuesday but my card hasn't been refunded yet. I also sent them an email but once again, no response. Terrible customer service!!
L
lotusflowerbaum
I made my first purchase on RM official website.
My question is, how long does it take to process and ship?
Also, what kind of fabric lining can I expect in my mini avery tote? (quartz)
You have awful customer service by the way. I tried to call your number and no one picked up at 9:40 ish am EST. It wasnt until i commneted on instagram I was trying to get in touch with someone did they DM me (even then, they took an hour or 2 for response). I called before you guys got a chance to get back to me on DM and luckily ONE person was able to answer the call. I was able to cancel and order again in a different color so that was fine. But - after finding out the fabric lining changes by season - I tried calling literally 20+ times to ask the question about the lining inside because if it were a b/w leopard lining or butterflies I wanted to cancel it completely before it got shipped out. HORRIBLE. You're telling me you're members can post on the RM official instagram and snapchat, yet no one can be by the phones? Unacceptable. I'm hoping my package comes with the UPS return label just in case I have to return. I dont know how else to reach anyone on the RM team. This is highly annoying.... wish you guys were more involved.
My question is, how long does it take to process and ship?
Also, what kind of fabric lining can I expect in my mini avery tote? (quartz)
You have awful customer service by the way. I tried to call your number and no one picked up at 9:40 ish am EST. It wasnt until i commneted on instagram I was trying to get in touch with someone did they DM me (even then, they took an hour or 2 for response). I called before you guys got a chance to get back to me on DM and luckily ONE person was able to answer the call. I was able to cancel and order again in a different color so that was fine. But - after finding out the fabric lining changes by season - I tried calling literally 20+ times to ask the question about the lining inside because if it were a b/w leopard lining or butterflies I wanted to cancel it completely before it got shipped out. HORRIBLE. You're telling me you're members can post on the RM official instagram and snapchat, yet no one can be by the phones? Unacceptable. I'm hoping my package comes with the UPS return label just in case I have to return. I dont know how else to reach anyone on the RM team. This is highly annoying.... wish you guys were more involved.
L
lotusflowerbaum
I was fortunate enough to track hold of someone ONCE on the phone to ask about shipping/delivery. They say it takes 1-2 business days to process and about 5 business days (dont quote me on this part) to deliver if you choose free shipping by UPS.
Hello everyone! 
ellodoll - Thanks for the feedback! We are obsessing over all of our new suede and nubuck styles! Which is your favorite? We'd love to know!
lotusflowerbaum - So sorry to hear that! Please note that we have separate departments working on our social accounts and we have a small Customer Care team, so we apologize that you were unable to get through to someone right away! Glad that was resolved.
shoecrazy - We
guitar straps too! Can you submit a photo of the style you're interested in? Happy to look into this for you! xo
Dying to know what your Fall MUST-HAVE handbag is? What color is everyone loving? We'd love to know!
Please submit any questions and/or concerns! Looking forward to hearing from everyone!
Best,
RM Team
ellodoll - Thanks for the feedback! We are obsessing over all of our new suede and nubuck styles! Which is your favorite? We'd love to know!
lotusflowerbaum - So sorry to hear that! Please note that we have separate departments working on our social accounts and we have a small Customer Care team, so we apologize that you were unable to get through to someone right away! Glad that was resolved.
shoecrazy - We
guitar straps too! Can you submit a photo of the style you're interested in? Happy to look into this for you! xoDying to know what your Fall MUST-HAVE handbag is? What color is everyone loving? We'd love to know!
Please submit any questions and/or concerns! Looking forward to hearing from everyone!
Best,
RM Team
I have a Fiona Fringe bucket leather bag. I stored it for the winter. I brought it back out and the fringe is curled or wavy. I stored it sitting straight up. It still happened. How can I get it straight again? Also, the piece that tightens the straps (pull strings)was coming apart, any recommendations?