Hi everyone,
I received a phone call from Louis Vuitton on 10/24. They stated that they found the bag to be defective and that they will be replacing it for me [emoji5].
Details:
The SA said they could only replace it if I have the receipt or know the name of who purchased the bag. I was at work when I received the call, and informed the SA that I showed them the receipt while I was in the store. Well apparently they didn't record information off of it. She said as long as I can produce either the receipt or the name of the individual who purchased it AND if the sale date was within the last two years, then the bag is replaceable. Thankfully I fit the criteria! So I had my fiancé text me a pic of the receipt which I forwarded to the SA via text message. She confirmed via text that I'm good to go and to come in whenever to have it replaced. I Just need to give them 48hrs notice so they can make sure they have it in stock. I probably won't be able to get back there until this weekend, but I would definitely let you all know when I have the new one in hand and of course include pics. Thank you again for all your help along the way! [emoji5]
I plan to use the new DE and see how it feels in the first few days of use. If I'm not feeling it, I'll consider changing it out for another cross body bag.