Yikes! Good luck - the explanation sounds ridiculous. I've heard horror stories about DHL into Swutzerland, but I never had any issues into the US.
Shopping Mytheresa
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Yikes! Good luck - the explanation sounds ridiculous. I've heard horror stories about DHL into Swutzerland, but I never had any issues into the US.
I just received my very first order from mytheresa this week, and I'm very satisfied with their service & delivery time. I placed the order on Monday and I'm located in Asia, and I received it from DHL by Wednesday, which was a lot faster than I expected (only 3 days!). DHL called me the day before the delivery to ensure I know about the import tax amount, which is due upon delivery.(The tax differs base on the country of delivery)
I ordered a white leather bag, which I was kinda nervous about, since a lot of times it can get a little color transfer on the corners. I immediately examined the bag when I open the package, and it was in PERFECT condition. The bag was also nicely wrapped and placed inside a sturdy white MT box inside the shipping box. They also threw in a MT logo folder with all the invoices/return shipping labels inside and cosmetic bag as gifts.
I will definitely be shopping on MT again.
I ordered a white leather bag, which I was kinda nervous about, since a lot of times it can get a little color transfer on the corners. I immediately examined the bag when I open the package, and it was in PERFECT condition. The bag was also nicely wrapped and placed inside a sturdy white MT box inside the shipping box. They also threw in a MT logo folder with all the invoices/return shipping labels inside and cosmetic bag as gifts.
I will definitely be shopping on MT again.
My experience with MyTheresa has been really good as well. I ordered the Dolce and Gabbana bag (on sale!) in my profile pic on Friday night and received it today! MyTheresa shipped on Saturday and it only took 3 days to get from Germany to Canada. Super impressed with the shipping speed. Shipping was expensive at 69 Euro, and DHL notified me via voicemail and text that I owed CAD$190.22 customs clearance fees with the option to prepay online or pay at the door. MyTheresa did specify that duties/taxes were not included, so the fees didn't come as a complete surprise to me, even though they were a bit higher than expected. And even with all the extra "hidden" charges, MT still beats all other competitors in price (for this bag anyway).
My packaging wasn't quite as nice as djrr's. The bag came in a Dolce and Gabbana dust bag, then it was just wrapped in tissue paper and placed directly in the shipping box. I didn't get a white MyTheresa box, so no extra protection. Luckily DHL did a very good job handling the package. The bag was perfect. Not a single scratch or mark. It looked even better than the pics on their website. Overall very pleased with my order.
My packaging wasn't quite as nice as djrr's. The bag came in a Dolce and Gabbana dust bag, then it was just wrapped in tissue paper and placed directly in the shipping box. I didn't get a white MyTheresa box, so no extra protection. Luckily DHL did a very good job handling the package. The bag was perfect. Not a single scratch or mark. It looked even better than the pics on their website. Overall very pleased with my order.
I've had bad experience with them. This is my first purchase and I bought a pair of Kenzo espadrilles shoes, they're too small, so sent them for exchange last week. Received an email last Friday saying I didn't return them in the original Kenzo box and the box they received is ruined (they sent a pic). Now first of all it was the original box they sent me. I didn't swap it with a different box (why on earth would I do that? Collecting Kenzo empty shoe box??). Second of all when I handed it over to DHL the box was intact. The DHL guy had to inspect the item before signing the shipping docket - surely he would have mentioned about the state of the box/content if it's not intact, right?
I'm beyond furious being accused of something I didn't do. Plus it seems ridiculous that we dispute over a bloody box! The whole saga sounds very dodgy to me, like they really want to force me to accept the original purchase even though they're too small for me. They keep saying they will return them to me whilst I'm adamant I'm asking for an exchange (not refund).
Any advice what should I do? Any online dispute resolution website in Germany that I can lodge my complain about them?
TIA
I'm beyond furious being accused of something I didn't do. Plus it seems ridiculous that we dispute over a bloody box! The whole saga sounds very dodgy to me, like they really want to force me to accept the original purchase even though they're too small for me. They keep saying they will return them to me whilst I'm adamant I'm asking for an exchange (not refund).
Any advice what should I do? Any online dispute resolution website in Germany that I can lodge my complain about them?
TIA
Hi everyone,
I wanted to purchase something from Mytheresa, and I realized that there is a huge difference in prices between Euro and USD. For example, the shoes I want is listed around 500Euro, which should cost me around $568, with shipping, maybe around $630. When I enter their US website, the shoes are around $875. Why the huge difference?
I wanted to purchase something from Mytheresa, and I realized that there is a huge difference in prices between Euro and USD. For example, the shoes I want is listed around 500Euro, which should cost me around $568, with shipping, maybe around $630. When I enter their US website, the shoes are around $875. Why the huge difference?
HI, same experience, only, that I discovered it after I made the purchase =(
I bought a D&G tote which was quoted around $1000.
Then just now, I saw the Euro price, it was 750 Euros. If you deduct their GST, it's about 630 Euros - huge difference. I am now thinking of writing to them about this - I don't mind getting charged in Euros. My other transaction from another site came back and the bank rate will certainly translate to a lower rate vs. what they are using in their US site.
Sucks..I could consider 1) return it (major hassle as I live outside the US and will have to ask the consolidator to work this out), 2) keeping it (still cheaper compared to the US prices) or 3) writing to them and praying they can reverse the earlier transaction and use Euros.
Anyone who has gone through this already? thoughts?
Hi Hedgwin99, I know USD is high against Euro, but I can't understand why they would price them differently (specific price for USD). For example, Farfetch will reflect the exchange rate.
Hmm I think calling them first might be easier. Returning seems like a hassle. I do hope they give you credit/refund. Do let us know!
Okay, so I wrote them to ask if they can revert the charge back to Euro and they said that for US purchases, they can only use USD.
I think that is logical but their exchange rate is completely unhinged from reality!
To illustrate - they use a 1.60 exchange rate for the bag I bought whereas the exchange rate now is 1.11. The highest the exchange rate had been for some months now is 1.15~ so what they are using is completely unrealistic.
I find their customer service completely unsympathetic at this point and am waiting on a final reply before I decide to ship this bag back. I don't think it's fair that they are padding their exchange rate this way. All other sites I have been to can charge in native currency.
For those of you who returned, does mytheresa cover return mailing charges or do we pay for it? I'm just not sure because there is a return form to be used (which I haven't seen yet because it is with the consolidator.)
I just want to find out, how much will I need to spend on my own to return this and how much will mytheresa reimburse?
I think that is logical but their exchange rate is completely unhinged from reality!
To illustrate - they use a 1.60 exchange rate for the bag I bought whereas the exchange rate now is 1.11. The highest the exchange rate had been for some months now is 1.15~ so what they are using is completely unrealistic.
I find their customer service completely unsympathetic at this point and am waiting on a final reply before I decide to ship this bag back. I don't think it's fair that they are padding their exchange rate this way. All other sites I have been to can charge in native currency.
For those of you who returned, does mytheresa cover return mailing charges or do we pay for it? I'm just not sure because there is a return form to be used (which I haven't seen yet because it is with the consolidator.)
I just want to find out, how much will I need to spend on my own to return this and how much will mytheresa reimburse?
I've ordered with these guys a few times and always been happy with the results.
Managed to get some Isabel Marant boots for a total steal and some Alexander McQueen costume bling.
I've noticed that price wise they're a but iffy with the Aus dollar as well but they do have some pretty awesome sales at times.
Managed to get some Isabel Marant boots for a total steal and some Alexander McQueen costume bling.
I've noticed that price wise they're a but iffy with the Aus dollar as well but they do have some pretty awesome sales at times.