Shopping Mytheresa

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#151
Sorry for your bad experience, I've been there so many times. You write a concise explanation and are met with a generic, unhelpful response. Sometimes it even happens on the phone; I know I am speaking clearly but the person on the other end is in la la land.

I don't know much about My Theresa but try not to let one representative ruin a whole company for you. Perhaps try calling instead? It usually yields better results
 
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#152
amazingdealers said:
Hi thanks Harpetoo for the response. I am not doubting at mytheresa whether to buy or not, i only am concern on the custom charges and taxes when it gets here in the Philippines because they might charge me more than the cost of the item i bought. So anyone from the Philippines who has bought from European countries especially at mytheresa or balenciaga london particularly thru DHL courier, i would really like to hear them. Thanks a lot!!
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Hi! Did you manage to order from Mytheresa? How was your experience regarding the custom tax and duties? I am thinking of purchasing a bag from them too since it is waaayyy cheaper than the boutiques here and the personal shoppers online. I would like to hear your experience. TIA. [emoji5]
 
#153
purseonal obsession said:
Hi! Did you manage to order from Mytheresa? How was your experience regarding the custom tax and duties? I am thinking of purchasing a bag from them too since it is waaayyy cheaper than the boutiques here and the personal shoppers online. I would like to hear your experience. TIA. [emoji5]
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I would be very interested to know as well,I am from the Philippines too
 
#157
quick psa about DHL shipping and return delivery experience from mytheresa. this is nothing negative about mytheresa. i'm used to dhl with my farfetch purchases to US, so when i had the option to select dhl or ups for my order with mytheresa, i picked dhl. going forward, if i have a choice, i will not choose dhl. they are kind of shady. multiple times now, delivery date says X, i make sure i or someone is home to sign for it, only for dhl ot say delivery attempted, but no one home. that is bs. same goes for pick up. i think some drivers are trying to put one over on their delivery stats bc they either couldnt make all their deliveries so they choose to cut some corners and "say" they attempted, but no one was home.

i have experienced maybe 1 occurrence of this with fedex, but none so far with ups. overall, i'm not going to waste my time and stay home waiting if dhl driver is going to try and game the system.
 
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#158
Do any of you have experience with mytheresa? How were the products you’ve received? I just got a pair of valentino sneakers from them and they came with some
fairly noticable scratches in them. I’m waiting to hear back from
customer service, but I read a bunch of pretty bad reviews about their customer service (unfortanately after I received my order) and now I’m a bit worried.
 
#159
speedovic said:
Do any of you have experience with mytheresa? How were the products you’ve received? I just got a pair of valentino sneakers from them and they came with some
fairly noticable scratches in them. I’m waiting to hear back from
customer service, but I read a bunch of pretty bad reviews about their customer service (unfortanately after I received my order) and now I’m a bit worried.
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I shop very frequently from the UK on Mytheresa; along with Matches Fashion, Net-a-Porter and FarFetch they are my go-to choice. Mytheresa is very reliable, courteous and trustworthy, with an excellent reputation as far as I am aware. I’m quite surprised to hear there are any negative reviews at all about their customer service! The vast majority of my purchases have been completely straightforward with goods promptly dispatched in perfect condition and never any delays in refunds for returns. They were very patient when I ordered three of the same Chloé bag before being satisfied that the one I had was perfectly symmetrical to the last millimetre in a very minor detail (I’m fussy and the matter was a Chloé thing, not a Mytheresa thing!) and they have twice cancelled orders when they were not satisfied themselves with the quality of the goods (Chloé again, boots this time). I wouldn’t worry, I’m certain they will sort your problem out. It’s very unusual for them to send out anything less than perfect. My only bit of advice would be to take the DHL shipping option rather than the UPS if offered, but that’s my preference based on poor UPS service in the UK, not Mytheresa’s fault.
 
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#160
speedovic said:
Do any of you have experience with mytheresa? How were the products you’ve received? I just got a pair of valentino sneakers from them and they came with some
fairly noticable scratches in them. I’m waiting to hear back from
customer service, but I read a bunch of pretty bad reviews about their customer service (unfortanately after I received my order) and now I’m a bit worried.
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MyTheresa is part of Neimans, yes I've had great experiences with them. Their products are quality and arrive quickly! I did find out the inventory system if separate between MT and Neimans.
 
#161
Annie J said:
I shop very frequently from the UK on Mytheresa; along with Matches Fashion, Net-a-Porter and FarFetch they are my go-to choice. Mytheresa is very reliable, courteous and trustworthy, with an excellent reputation as far as I am aware. I’m quite surprised to hear there are any negative reviews at all about their customer service! The vast majority of my purchases have been completely straightforward with goods promptly dispatched in perfect condition and never any delays in refunds for returns. They were very patient when I ordered three of the same Chloé bag before being satisfied that the one I had was perfectly symmetrical to the last millimetre in a very minor detail (I’m fussy and the matter was a Chloé thing, not a Mytheresa thing!) and they have twice cancelled orders when they were not satisfied themselves with the quality of the goods (Chloé again, boots this time). I wouldn’t worry, I’m certain they will sort your problem out. It’s very unusual for them to send out anything less than perfect. My only bit of advice would be to take the DHL shipping option rather than the UPS if offered, but that’s my preference based on poor UPS service in the UK, not Mytheresa’s fault.
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UPS has really dropped the ball, I had a few things delivered and it's a quick knock and you run to the door to see them driving away, then you have to go to the next UPS shop to pick up your parcel, and they do not even leave a note
 
#162
I ordered from MyTheresa to ship here to the Philippines. It's awaiting clearance from customs but the tax and import duty is 30% of the value of the item (still, total price of the item and tax is much lower than boutique price. I got free shipping though). If the value of the item is above 50k, you are required to submit an Affidavit of Ownership (to state that you will not resell the item and that it's for your personal use) and a copy of your valid government ID. This is processed by DHL. I just sent the requirements today and hope that they release my item already!
 
#165
anonnet said:
what about customs if you purchase through UK site?
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Do you mean ordering from the UK site for delivery to the UK from MyTheresa (which is in Germany)? The UK is still in the transition period of leaving the EU and no customs/duties will apply until at least after 31 December 2020; thereafter new rules will apply and nobody knows what they will be yet. It could even stay effectively the same.

If you mean ordering for delivery outside the EU, even if at some stage tariffs did change relating to the UK or the US, I don’t think there would be any reason for anyone to order via the UK site rather than the German/EU site as everything is shipped from Germany anyway. And I think you can probably only order from a site version that offers delivery to wherever you are anyway.
 
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