Shopping Mytheresa
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Please Avoid Mytheresa !!
I bought a Roger Vivier shoes, lost by DHL during delivery, Mytheresa had bad customer service, irresponsible by not following up the matter + being a liar when they said DHL cannot do anything, so do them. The fact that when i tried to contact DHL by myself, there was no history of complaint/investigation ever made by Mytheresa.
€440 + express Signatured international shipping cost ALL GONE FOR NOTHING!
I bought a Roger Vivier shoes, lost by DHL during delivery, Mytheresa had bad customer service, irresponsible by not following up the matter + being a liar when they said DHL cannot do anything, so do them. The fact that when i tried to contact DHL by myself, there was no history of complaint/investigation ever made by Mytheresa.
€440 + express Signatured international shipping cost ALL GONE FOR NOTHING!
OK, you are spamming everybody with the same reply, I assume you paid by CC, so why not contact them and say you are charged for an item you didn't receive, charge back... I never had a problem with MyTheresa personally and found their delivery and customer service pretty amazing but that is not to say that something can happen. You have to sign for a DHL delivery, so unless there is a signature, you haven't received it...
Oo thanks a lot for your info, it’s good to know. I’m in New Zealand, hopefully the law can cover my credit card and the bank can help me to chargeback.
I have the same point of view with MyTheresa like you before, but after i read all the review from other review website, it’s true that once we have trouble , the customer service was really bad. They only be good when we are making purchase, not after when we have trouble.
I have the same point of view with MyTheresa like you before, but after i read all the review from other review website, it’s true that once we have trouble , the customer service was really bad. They only be good when we are making purchase, not after when we have trouble.
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I doubt the law in NZ is different from every other country in the world, and you already said you would do a charge back in the screen shot, tbh I had trouble with them once as DHL made a mistake and routed it wrong, it basically went to the other end of the country, but they told me that they always send signed for. Their phone lines are open 24/7, I usually emailed them or contacted them on FB, they take a bit to respond but it did happen and I got my bag.
Look, if something goes wrong, people always complain a lot, look at you, you responded to 4 different posts with the same message, I totally get it that it is annoying if you paid for something and you don't have it, but you are covered, you can do a charge back, charge backs reflect badly on the company and their credit rating, hence most try to avoid it. Instead of going all over the top, why not email them with "I ordered item ... on ... - delivery was planned on ... now it is ... days later, not received the item, if I do not receive it within 10 days, I will instruct my credit card company to do a charge back!" Issue solved
I had contacted Mytheresa and even there was no one Signed for the delivery, Mytheresa said they cant do anything nor giving me refund because DHL reject their claim (in fact they never even contacted DHL yet). This is why i said MyTheresa is a Liar after asking me to signed 2 legal forms (Declaration instead of an Oath) but didnt even contacted DHL to investigate.
Could it be that it is a bit of a mess up? I had something similar with another company, somebody - by mistake - put a number in wrong or switched 2 numbers around (which can happen), caused something similar and it took ages until finally somebody figured that the number is wrong. Mistakes do actually happen. I would go with the charge back, it is simple, you didn't get what you paid for, they are the sender, they have to figure it out.
Btw have you considered that it might be a DHL fault? Because having had dealings with DHL where something went wrong, they lied through their teeth, I shipped something from the UK to France using DHL, they never tried to deliver, then claimed the address doesn't exist (I had to tackle them on Twitter as they do not respond to emails, their service number is useless as they do not have the option of speaking to a human and it is always a different department), when I sent something from the UK to Germany, my mom, the parcel disappeared for 3 weeks, I had it insured but there was no way to claim insurance, I again used Twitter, apparently what happened is that it got stuck at one point and wasn't scanned, it honestly might not be the fault of MyTheresa but of DHL's horrendous customer service lying through their teeth. Usually everything works fine with DHL, but if something goes wrong, it does go spectacularly wrong and they will try and use every trick in the book.
I've only shopped with MyTheresa once, a few weeks ago, but was really impressed with their shipping speed. I ordered on a Thursday morning, and I received the item the following Monday afternoon. I'm in Canada.
I ordered from MyTheresa for the first time and I’m also in Canada. I had a great experience and ordered a Saint Laurent bag. I ordered on Thursday/Friday and received my package today. My main concern was the custom/duties that I would be charged as there wasn’t really much information on this as it could be a hit or miss with the percentages charged. Overall I paid duties of $125 CAD on 530 euros so I was very lucky.
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