Seems most people are having good experiences with Mytheresa.com. I did not. Here's what happened:
Ordered 2 prs of white lug-sole chelsea booties in 2 sizes...37 & 38, they were both on sale. Kept getting messages that shipment was delayed etc etc. It wasn't too long but it took at least a week longer than NAP or
Farfetch etc. Got the boots, decided 37 fit, and 38 would go back. Noticed after 3 days they had been reduced further and asked for a price adjustment on the 37s (had not initiated return on 38's yet). Only response to email CS request was "we're working on your request and sorry for the delay". Fine. CALLED CS, they said send an email. OK, still no response. Looked more closely at the 37s and saw a tear or deep scratch on edge of leather where it joins sole. OK, these are going back also, since even on sale they were $500+and it looked like the leather was tearing away from sole. So I initiated the return for both pairs, packaged everything up with DHL and made sure all documents and packaging were in order. Made a note on return paperwork which shoe had defect and where.
Got an email asking for feedback. Was honest but fair (good selection, a little slow, didn't respond to PA request at all, 1 item defective). They generously sent me a $25 GC for future purchase. Nice! Theres a trend here, though. NO response to CS emails or even phone call, but leave them a review and they are all over the responses!!!
Get an email about a week later "we've received your return" (no details on what, just the order #) then 2 emails a few days apart about "refund delayed, sorry".
Then get an email notifying me I've been refunded for the size 38. Send them a reply, asking about refund for 37. Get standard response "we're working on your request" then "sorry for the delays in responding". Called CS, he opened another ticket, I get standard response of "we're working on your request" then "sorry for the delays in responding" always a day or 2 later.
Finally send a reply: If I am not refunded for the 2nd pair of boots I will open a dispute on CC. Same response "we're working on ......etc etc".
Open dispute with Amex, and upload copies of all my correspondences, return initiation (of both pairs) and photo of defective boot. 1 day later get another "how are we doing, please complete our survey" email from them. OK! on a scale of 0-10, I gave a 0, and outlined all of the above. NOW I apparently got their attention, as suddenly I get a "we're working on your return". 2 days later I'm issued a refund.
Their selection is great. Shipping slower than others, and CS response pretty crappy. Had to leave a less than glowing review and file a dispute to get their attention. I'm closing the dispute as they finally issued the refund (don't know if Amex contacted then as well or not, but I shouldn't have had to go there) but won't be ordering from them again. The hassle is not worth the savings, IMHO.