Shopping Mytheresa

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#106
Hi, I recently bought Charlotte Olympia heels from mytheresa. I agree the shipping cost is very expensive (Asia = £69), that being said, the shipping cost + price of the item is still lower than other sites. So it balances out. It has more wide options & excellent customer service. High shopping cost -> delivery to my doorstep was less than a week & w/o any custom charges.

No complaints from me :)
 
#107
Has anyone in the USA made a recent purchase on mytheresa.com?

I'm interested in buying something under $700. I've read horror stories about getting surprise bills when ordering from them on past posts but haven't seen or read anything dated in 2014. They show the "duties, handling" at check-out and there is a fixed USA $25 shipping price. I'm not sure if this is new to the site or not.

I'm new to ordering outside the USA so just want to make sure I won't be getting any bad surprises!
 
#108
I've ordered from them several times (most recently a couple weeks ago). For at least the last year or so they've included duties so there's no extra cost to you upon or after arrival. It's actually a good deal, b/c their total price (inclusive of duties) is typically the same as US retail (so you're effectively saving on tax if you live in a tax state).

I haven't had any issues and my orders have been more expensive than $700. Also, I live in NYC and typically receive my orders in 1 or 2 days (which is quite good). They often have free shipping promos as well (if so, will be listed on the site).

On another note, I belive they're now refunding duties as well if you return (which is a welcome surprise)...but I think it's only in the form of a voucher. I belive Matches.com is doing something similar as well.
 
#110
Just wanted to share with anyone searching for the same info - I ended up ordering a bag from mytheresa and I'm also a happy customer. It came in 3 days and I didn't have to pay any additional fees to receive the package. Also, it came with the proper authenticity info and dust bag.
 
#111
My only online bag shopping experience is from DF and I paid about $60 to Fedex for duties and custom. Which is not bad for a Celine trapeze.
I had an eye on Balenciaga bag for a long time and the price on DF and My Theresa are much better than the retail price here in Canada. My Theresa has more color options than DF, that's why I am considering buying from them. Just the duties and custom, I don't know how much that will be for a Balenciaga Pom-Pon or Gaint City. Any advice?
 
#112
Has anyone purchased on mytheresa.com for the year 2014- present? Reviews on mytheresa.com online luxury shopping? I just want to know how their customer service now. For this year or last year shares only!! ALSO ANYONE SHOPPED THERE FROM ASIA ESPECIALLY IF FROM THE PHILIPPINES? I noticed that they only ship really well at european countries and australia.
 
#113
spicygalang said:
Has anyone purchased on mytheresa.com for the year 2014- present? Reviews on mytheresa.com online luxury shopping? I just want to know how their customer service now. For this year or last year shares only!! ALSO ANYONE SHOPPED THERE FROM ASIA ESPECIALLY IF FROM THE PHILIPPINES? I noticed that they only ship really well at european countries and australia.
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I placed 4 orders alone in the last month (sales are my weak spot). They are very reliable, ship fast, refund and exchange fast.
Their customer service is fast and helpful as well - I wanted to exchange a pair of shoes that I bought on promotion and contacted them if they would honor the lower price for the new/exchanged pair as well (price hast changed while placing and exchanging) within 5 minutes of sending my mail a nice lady from cs called me an arranged everything.
Since I am just across the border from Germany in Austria I am not quite sure how shipping to Asia works - somebody else needs to chime in here.

But overall I can highly recommend the site. (Talk about impeccable packaging)
 
#115
I have purchased several times, shipping to US and Switzerland, in the last 12 months. They're great for US & EU....but I have no idea about Asia. I will say since they're based in Germany, I would think EU would be their wheelhouse.
 
#116
Hi thanks Harpetoo for the response. I am not doubting at mytheresa whether to buy or not, i only am concern on the custom charges and taxes when it gets here in the Philippines because they might charge me more than the cost of the item i bought. So anyone from the Philippines who has bought from European countries especially at mytheresa or balenciaga london particularly thru DHL courier, i would really like to hear them. Thanks a lot!!
 
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#117
I have purchased shoes from mytheresa twice. It was extremely difficult using a credit card. I had to make more than one phone call for both transactions. And that "Verified by Visa" process crashed my browser twice! Is it easier using paypal?

The discounts are pretty amazing. So even though the transactions are difficult, I still keep doing it...
 
#118
Anyone ever purchased Sunglass from mytheresa in the past and have it ship to USA before? I made a purchase last week friday... Now DHL refused to delivered my package because DHL states sunglasses are regulated by FDA n I need to declare my social security number, home address and item in the package before customs will release it. Is it true?? It's just one pair of sunglass?!?!?
 
#119
hedgwin99 said:
Anyone ever purchased Sunglass from mytheresa in the past and have it ship to USA before? I made a purchase last week friday... Now DHL refused to delivered my package because DHL states sunglasses are regulated by FDA n I need to declare my social security number, home address and item in the package before customs will release it. Is it true?? It's just one pair of sunglass?!?!?
Click to expand...

I would call MT customer service directly.
I hear that DHL can be a real pain at times. (I was relieved to know MT uses UPS in Switzerland or I would not order from them.)
 
#120
Harpertoo said:
I would call MT customer service directly.

I hear that DHL can be a real pain at times. (I was relieved to know MT uses UPS in Switzerland or I would not order from them.)
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Thank you

I did call MT and they told me nothing they can do. I have to call back DHL

I'm just sooo annoyed with MT and DHL right now! Never experience this kind of problem ordering from fartfetch
 
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