Shopping Mytheresa

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#92
for anyone who made a return on mytheresa, i wanted to return a bag that i purchased, from the package they sent they included a return airway bill with volumectric weight of 9.56 and 3.5kg (i think they were using the box that the bag came with which is quite big and bulky!), i called dhl for a quote on how much it will be they quoted me around 265euros! which is ridiculous! (i'm from singapore) ! anyone know if i need to use the airway bill that they attached with the package or if i can repack this bag to a smaller sized box!

are there any hidden charges for returns? will i get taxed in germany for sending this and will the vat that dhl charged me when i received the bag be refunded?

Thanks so much!
 
#93
Experience with mytheresa.com
Ordered the ferragamo sofia handbag in 2011. After a few days carrying the bag, the threads from the handles were hanging out. Customer Service was kind enough to refund my money after a lot of going back and forth with phone calls, pictures and emails. SA in ferragamo store in Houston claims you can't be sure with mytheresa. I don't know because they have a good rep. Bag was nowhere near the Sofia in the galleria Houston.
 
#94
having a vent as I've had problems with not on mytherasa but a number of other online retailers. if everything goes OK from the start then its alright but if you ever need to return anything or the delivery goes wrong then its nightmare to sort out. pretty unhappy with the whole mail order thing really.
 
#95
I just bought a Bbag few days ago from mytheresa.com. Does anyone know how much the tax will be payable for me when the bag arrives? I live in Australia btw :) thanks for sharing :)
 
#96
nitatan said:
I just bought a Bbag few days ago from mytheresa.com. Does anyone know how much the tax will be payable for me when the bag arrives? I live in Australia btw :) thanks for sharing :)
Click to expand...
http://www.customs.gov.au/site/page5549.asp

This has all the information, but basically if it's over $1000, then you have to pay 5% of how much you paid for the product (customs duty), then an additional 10% GST on the total of item cost + customs duty + shipping costs. I think MyTheresa's case, they're offering free worldwide shipping, so it'd just be 10% of cost of bag and customs duty together.
 
#97
nitatan said:
I just bought a Bbag few days ago from mytheresa.com. Does anyone know how much the tax will be payable for me when the bag arrives? I live in Australia btw :) thanks for sharing :)
Click to expand...
Dear Nitatan,

The information provided above by ohitsjen is correct. An additional 40 Australian Dollars for Customs clearance from DHL will also be charged. Thanks for shopping at mytheresa.com
Kind Regards
mytheresa.com team
 
#98
I really enjoy shopping on mytheresa.org. They have latest deliveries from more than 160 designer collections: luxury clothing, shoes, bags and accessories. I love shopping here because of its fast delivery and secure payment.
 
#99
I do most of my online shopping from net-a-porter and just recently discovered mytheresa. They've got a great designer selection but why is shipping so expensive! 69 euros for DHL. Jimmy Choo only charges 29.5 Euros, Net-a-Porter charges 20 pounds from the UK, and now that I'm on the Asia Pacific site it's even cheaper, only $10 Australian. And they all use DHL. Is it because it's coming from Germany?
 
#100
Bought a Miu Miu dress on My Theresa and had a horrible experience from start to finish. The product page on their website listed fabric composition for three separate linings. The dress arrived and was completely unlined! They make returns a laughably difficult experience. There are two documents that just describe the process you must undertake to return something. You have to fill out forms in TRIPLICATE!!! Then, you're instructed to enclose documents in an envelope on the OUTSIDE of your package (which isn't very secure) and you're supposed to have the DHL person sign a copy. My DHL person refused outright to sign the document. Of course, they won't refund dutied--which is common--but it seems that since they completely misrepresented their product, I should be charged $125. Horrible--never again.
 
#101
Never try My Theresa before but the reviews here are rather mixed. I am thinking of getting my best friend a bag for her birthday to Malaysia, anyone know the custom charges? My budget is around £300-£400.
 
#103
Hi I'm a little confused. I've never purchased from mytheresa before, and am thinking about getting the chloe paraty. I'm in Australia and the website says customs duties, GST etc are included in the total price, but I've been reading on this thread that I will be charged taxes on arrival. The bag is 1275 euros, so I'll be charged a foreign exchange fee from my credit card company too.
 
#104
Horrible horrible experience with mytheresa. Been looking for an Isabel Marant dress everywhere and it's only available there - what's more, they were offering free shipping so I quickly put the dress in my shopping cart and quickly paid with my card - first try, declined due to financial institution rejection. Tried 3 other cards and didn't work. I shop online all the time and have no problems with net-a-porter, the outnet and luisaviaroma with my credit cards - I literally receive packages every week these days. I went on and tried another card and this time it went through. My bank sent the SMS confirming payment right away. I waited and waited for 3 days but didn't receive the order dispatch email. I initiated to email them asking why is the package not shipped, and they replied that the order was cancalled due to payment problems. I logged in my account page and the order was still right there - no trace of "cancel" nor email notifying the problem. Called my bank and confirmed that funds were held and authorization code provided to mytheresa - no help from customer service - sorry, please place a new order - while the order is still in my account page now! I have since found the dress on another shopping site and purchased it. The limit on my card is still being held and the order still in my account page. I will never ever buy from them again - the excitment of waiting for new shopping to arrive turns into a stressful situation. If they are not doing anything to cancel it, my bank has to hold the credit for 22 working days. What a mess!!!
 
#105
Bought a miu miu bag that ended up being the biggest disappointment of my online shopping experience. There were loose threads in the interior and scratches on the zipper....no explanations whatsoever regarding the authenticity of the bag from the customer rep...which makes me wonder if I'm spending big bucks on a bag that's either used or not even real.
 
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