Shopping Mytheresa

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#64
  • Hi. I live in Australia and would like to buy a bag from mytheresa. However, I'm worried about the extra costs DHL might charge. My bag would be under $1000. Has anybody from australia ordered from them and if so did they get charged extra custom charge by DHL on delivery. Thanks
 
#66
lilly22 said:
  • Hi. I live in Australia and would like to buy a bag from mytheresa. However, I'm worried about the extra costs DHL might charge. My bag would be under $1000. Has anybody from australia ordered from them and if so did they get charged extra custom charge by DHL on delivery. Thanks
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Hmmm... I'm Canadian but I know anything going to australia is expensive. DHL is not that different compared to other courier companies. They'll all charge about the same, which is probably like 40% mark-up overall in duties and brokerage charges.
 
#67
lilly22 said:
[*]Hi. I live in Australia and would like to buy a bag from mytheresa. However, I'm worried about the extra costs DHL might charge. My bag would be under $1000. Has anybody from australia ordered from them and if so did they get charged extra custom charge by DHL on delivery. Thanks
Click to expand...
I haven't shopped on this site but if your item is less than $1000 it won't get customs duties regardless of whether you use DHL or not.
 
#69
Am I the only one having trouble ordering on this site? My last two orders have been cancelled for no reason at all. The card I used have all funds available. Also, they never even emailed or contacted me about the cancelled orders, I had to contact them to get an update after several days!
 
#70
Vandeven said:
Am I the only one having trouble ordering on this site? My last two orders have been cancelled for no reason at all. The card I used have all funds available. Also, they never even emailed or contacted me about the cancelled orders, I had to contact them to get an update after several days!
Click to expand...
Dear Vandeven, please get in touch with our customer care team: [email protected]. They will be happy to assist you with placing an order and finding a suitable online payment method. Alternatively, you can send us your contact details and we will try our very best to solve this issue immediately. Kind regards, the mytheresa.com team
 
#71
Wonderful Wonderful website my second home after NAP and soon to by the first :winkiss:

i ordered yesterday and they ship today in less than 24 hours !!

Great Experience ...
 
#72
I bought from Mytheresa.com last year, when I found my MJ Hillary bag there. I had a very good experience--no complaints at all. The items was exactly as ordered, great price, shipped quickly and packed very well.
 
#73
I bought my first item from mytheresa last week, it was a Chloe Marcie in wood. I received it the next day and it was stunning but in a suede finish which I knew I would ruin in about 10 seconds. I called DHL they picked it up at 3pm the same day and I got a confirmation email from mytheresa at 10am the next day saying they've received it back and were issuing a refund for the full amount minus postage :-) I called them just to confirm and they spoke fluent English (to my shame my German is nil)
So I ordered a Marc Jacobs Panthera Blouse which was sold out in the UK unless you were a size 0 it came boxed and wrapped the next day as well..I'm keeping the blouse and I would use again.
No customs for the UK as its in Europe and also heres to DHL as they are also super fast.
Cant fault mytheresa
 
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