Shopping Mytheresa

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#16
In my experience MyTheresa is a very good, reliable online retailer. I've made numerous purchases, and several returns/exchanges without incident over a few years.

I'd buy from them more often (they have some fantastic, hard to find labels) except as a previous poster mentioned, shipping costs to Australia are way higher than anyone else who ships down here :shrugs:

Last night I called them for the first time with a shoe sizing question - the SA spoke perfect English (I have zero German!) and couldn't have been more helpful :smile1:
 
#18
duties are billed after the fact. don't be surprised if you get an invoice from DHL after a month or two; it depends on how much your purchase is. i think they'll bill if it goes over a certain amount.


sandeyes said:
I just received 2 separate orders from them (Lanvin Flats) without any problems. I am in the US. Shipping was super fast and I did not have to pay any duties.
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#19
louch said:
I've really wanted to buy something from them but the shipping charges are exorbitant - to Australia, over 80 Euros~!!!!!!!!! That makes it totally unworthwhile. No one else I have ordered from charges anywhere NEAR that.
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Thanks for sharing the info Louch. 80euro for shipping fee alone, I agree, is madness. I'd rather stick to net a porter uk then.
 
#20
I buy often from them - great service and great products! good sales too! fast shipment. I'm in Europe too. The price of shipment is OK, but now they acepted me as a VIP or something and they said that the shipment would be free.
Pricing comapred to NAP is better.

Now they started dressing too much their models so if you are buing pants -let's say- you can't really see how they look as the are covered by jacket/shirt or something - somebody should tell them...
 
#25
Hello all!
I was wondering if anyone in the US has purchased from Mytheresa.com before? I was just reading their FAQs and it states the customer must pay all duties, taxes, etc. on items and they receive a separate bill for them through DHL. I was curious how much that typically is and if it's worth it? I want to buy a bag on sale but not if I'll have to pay a ridiculous amount to get it into the country. Any advice or previous experiences would be greatly appreciated.
Thanks!
 
#26
Hi! I have a question about the duties charge if I order something from MyTheresa.com. I did a search and it seems that if you live in the US it's a hit or miss for customs, whereas Canadians like me (Happy Canada Day btw!!) are almost always hit. For fellow Canucks who've purchased from that site, around how much were you charged for your order? I just want to know how much to expect if my total was around $300... and DHL would charge additional handling fees on top of that?

They're a pair of Miu Miu navy suede gladiator sandals... NAP had them for their sale too but since I'm leaving for a trip tomorrow, I need to order after I arrive so I know my address of stay! Unfortunately they were sold out in my size last night. :cry: I was really looking forward to wearing them on my vacation. BY ANY CHANCE is someone a size 8.5 for Miu Miu shoes? being desperate I might just go down a size... or order from MyTheresa. But then at $400+ inc. duties/handling fees they're sorta no longer my kick-around sandals....

Suggestions anyone? =(((
 
#27
Dear Lannes,

the approximate additional costs for importing to the US will be:


  • Product price exclusive 19% German VAT
  • Shipping costs 45 €
  • Import duty: shoes 10%
  • Merchandise Processing Fee: about 25 USD
  • Other handling fees of unknown amount
As a result of legal regulations the information listed is not binding.

Please note that these costs are being invoiced separately by DHL when delivering the package to you and that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you have any further questions, please don't hesitate to contact us at [email protected].


We are happy to receive your order!


The mytheresa.com team
 
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#28
Has any of you kind ladies have encountered bad/good experience in the site? ordered Pedro garcia and a couple more of shoes and paid already, was just curious of the add on tax since its coming from Germany TIA!!!
 
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