I was in the Barcelona store last week and had great friendly service by 2 female SAs there.
I was in the Madrid store yesterday and it was an entirely different story. The store was quite busy with Asian clients buying lots of items (which is entirely understandable as prices are much better in Europe than in Asia). We had waited about 15 minutes after getting an SAs attention, who told us to wait as all other SAs were dealing with other clients. My gripe is that 2 other "new" people came into the store and were served before us. I will disclose here that we were very dressed down so perhaps this was why we were ignored. Finally , DH ran out of patience and explained to the SA that we had been waiting 20 minutes by this time and other walk-ins had been served before us. Her reply was "too bad for you". I realize that there may be a language barrier here.....but on the surface this seems a pretty offensive comment. DH requested to see the store manager and we did, who apologized and helped us. Overall, a distasteful experience & I would not recommend this store.
I also noticed while we were waiting that an SA was showing some handbags to a client & was not wearing gloves when she pulled out a Kelly & a cinematic (?) bag by the handles to show the client. I don't have any H bags but I was very surprised as my SA in my home store has said that H bags are always to be handled with gloves when showing these.