My wife and I shop at SCP! I don't think it's bad, but we haven't been shopping there long and it's our first experience with Hermes. We always have a great time there, and our SA is the nicest there is. I can't really say anything about meeting quotas because we've never really kept track of the spend:bag ratio beyond very very rough ballparks, but I can say my wife is very specific with her bag requests and she's gotten her requested bag every time: size, color, leather, hardware.