wow, that's so crazy. I purchased from FP before and returned with no issues but did not use this drop off location. I have never had anything stolen through the mail before. The rep at FP said it happens A LOT. I can't imagine the insurance claims they have to process with Fedex!this was happening to yoogi's too - lots of items were going missing the middle of last year - the whole box was being stolen, not just items inside. turned out to be a substitute driver on the route who was supposed to drop at yoogis, but 'dropped' other places instead. so the boxes would show as dropped off, but none ever were