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#991
BomberGal said:
While I have no love for Fed Ex, I seriously don't think they're the issue here. It doesn't make sense.
If FP really has such a prevalent issue of lost / stolen goods and it was Fed Ex employees at fault, two things stand out:

1. It wouldn't just be the mail going TO FP that would be targeted, but also mail coming FROM FP. Which while I've heard multiple complaints for the former, I've yet to hear of any instances of the latter. Its interesting that the only items going missing are the items they're supposed to pay for, not the items they're paid for.
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I hadn't thought about this, but it's a brilliant observation! Seriously, why aren't buyers getting empty boxes? Great point!!
Because items coming FROM Fashionphile have been paid for by PayPal or credit card and non-receipt would result in immediate charge back by the buyer, and the credit card would side with them. The buyer has options to recoup lost funds, but when items are shipped TO Fashionphile the sender has no options but to prevail upon FP for mercy and hope they are believed.
 
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#992
caannie said:
I hadn't thought about this, but it's a brilliant observation! Seriously, why aren't buyers getting empty boxes? Great point!!
Because items coming FROM Fashionphile have been paid for by PayPal or credit card and non-receipt would result in immediate charge back by the buyer, and the credit card would side with them. The buyer has options to recoup lost funds, but when items are shipped TO Fashionphile the sender has no options but to prevail upon FP for mercy and hope they are believed.
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Do the boxes say "from: Fashionphile"? Maybe the boxes that fashionphile sends are under some disguised name? In fact, they should start doing that for the labels on products being sent to fashionphile, that way it isn't as obvious where the package is going or what the contents might be...
 
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#994
caannie said:
I hadn't thought about this, but it's a brilliant observation! Seriously, why aren't buyers getting empty boxes? Great point!!
Because items coming FROM Fashionphile have been paid for by PayPal or credit card and non-receipt would result in immediate charge back by the buyer, and the credit card would side with them. The buyer has options to recoup lost funds, but when items are shipped TO Fashionphile the sender has no options but to prevail upon FP for mercy and hope they are believed.
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Think as criminal. If I work at Fedex and want to steal something valuable packages sent to Fashionphile are perfect. I will not target packages sent from PF to the their clients because I think in that way : FP probably have taken measures against thefts of their workers and they have security cameras in all the places and probably have video proof for every single item packaged and sent by them.
In the other hand packages to PF are sent by many different people without any video proof just the weight.
Because I don't want serious investigation for empty boxes I will target packages with multiple items and will steal only one of them. Without one small item inside package will be close tо his initial weight. If I want to go far and package to be the same weight as before I took one small item I will take out the mini digital scale from my inner pocket and will measure the weight of the stolen item. Then I will take some additional protective wrapping/paper and put it wrinkled between the items inside the big box. Now evidence are against the person who sent the package and is only his word.
In Fedex packages are handled by many different people in different points and is more likely and easy someone with bad intentions to stole something than in Fashionphile where I'm sure all is taped and are involved probably several people.
 
#996
IDK about the security behind the scenes but they have stepped up the front of house coverage since moving to their new location. I was nearby one day and wanted to stop by and visit my Wish List.:love: Mind you this was never a problem when they were located at the a$$ end of an industrial park. I was in no way prepared for a gate with a guardshack and a uniformed man asking me if I had an appointment. :huh::whut: when I said no, is that a problem he said no but they would prefer it if I did and that he would notify them I was there. You have to be buzzed in and out of the glass palace. The short time I was there I saw more people working there than I ever did in all my previous visits combined.
Now whether they are as diligent about employees who knows. I know that there are cameras where I work but only in the public area.
 
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#997
caannie said:
But how would FedEx people know there are multiple items in a box? Or that one of those items is small and easily stolen? I'm sure FedEx has cameras too.
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Maybe they have a system and check more packages ( not only from FP ) and take only small not so expensive items. Theft over $1000 is felonies.
Fedex is a huge company. Yes they also have security cameras but also more points, where someone or group of people can find hole in the system.

From previous posts I see Fashionphile know for that problem with missing items. If the problem was with them I'm sure they can fix it easy because the company is not so big 50-60 employees total and not all of them are in touch with packages.
 
#1,000
It sounds maybe that the theft is happening within the walls of Fashionphile. Think about this.......When I have sent packages to Fashionphile I have to click on the item I am shipping then print my label. I've always assumed that the tracking number generated is now in Fashionphile's system - they know it is in transit and they know WHAT ITEM or ITEMS are inside. Someone with access to these tracking numbers AND the contents inside (which would not be a FEDEX employee) could plan ahead and know what would be easy to steal. They would have to space out their theft in order to make it seem random.
 
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#1,001
MAGJES said:
It sounds maybe that the theft is happening within the walls of Fashionphile. Think about this.......When I have sent packages to Fashionphile I have to click on the item I am shipping then print my label. I've always assumed that the tracking number generated is now in Fashionphile's system - they know it is in transit and they know WHAT ITEM or ITEMS are inside. Someone with access to these tracking numbers AND the contents inside (which would not be a FEDEX employee) could plan ahead and know what would be easy to steal. They would have to space out their theft in order to make it seem random.
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Exactly.
 
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