**Selling/consigning** with Fashionphile

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#946
So. I sent a Gucci wallet to FashionPhile last week and it was received Monday. I used an authorized FedEx drop off location.
I messaged FP today because I hadn't heard anything about my wallet and read they usually pay out really fast (they offered to buy, not do consignment).
They did some digging and called me and said the box arrived to them empty :sad:
FP is stepping up and still sending me the $$ they originally offered and fighting FedEx but now I'm so nervous because I dropped off a second FP package a couple of days later. It's due to them today so they have the tracking and info and are on the lookout for it. Both were valued $500 and under so it's not like a Chanel or Hermes but MAN.
Is it the driver? The person working at the FedEx drop off location? Do i just call for pickup if I do this again?
 
#947
Dawn said:
So. I sent a Gucci wallet to FashionPhile last week and it was received Monday. I used an authorized FedEx drop off location.
I messaged FP today because I hadn't heard anything about my wallet and read they usually pay out really fast (they offered to buy, not do consignment).
They did some digging and called me and said the box arrived to them empty :sad:
FP is stepping up and still sending me the $$ they originally offered and fighting FedEx but now I'm so nervous because I dropped off a second FP package a couple of days later. It's due to them today so they have the tracking and info and are on the lookout for it. Both were valued $500 and under so it's not like a Chanel or Hermes but MAN.
Is it the driver? The person working at the FedEx drop off location? Do i just call for pickup if I do this again?
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I think it doesn't matter. I always dropped it off at a FedEx location and never had a problem. All their FedEx shipments are insured so if anything happens they will pay back. Just hang on to the tracking number and you'll be fine. It usually takes 2 weeks between shipping and getting paid.
 
#948
bellapurse said:
I think it doesn't matter. I always dropped it off at a FedEx location and never had a problem. All their FedEx shipments are insured so if anything happens they will pay back. Just hang on to the tracking number and you'll be fine. It usually takes 2 weeks between shipping and getting paid.
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Thank you! The woman I spoke with was really nice which helped me feel better about the whole thing. hopefully the other item will show up just fine today. Thanks again.
 
#952
Dawn said:
And the second package showed up empty :sad: I called the drop off center & they don't have security cameras. Fashionphile is being great and not giving me a hard time. Ugh this sucks so bad!
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it could be the driver, a person at the location you're dropping at, who knows. can you (in the future) use a different location to drop? this happened to someone else too, and she posted extensively about it a few months ago, perhaps even in this thread. personally, i think it's the driver delivering to FP ... they go to that location daily, would know the business and what is being dropped there and know that any package they open/steal will have valuable contents inside. the person at the fedex counter wouldn't know about the business you;re sending to, unless they look it up or are told the contents. unless, maybe you happen to be using the same drop location as that other girl? (she was in socal i believe). glad to hear they are helping you, though! they did not help her quickly, so maybe they learned from that incident how to handle this situation better.
 
#953
ccbaggirl89 said:
it could be the driver, a person at the location you're dropping at, who knows. can you (in the future) use a different location to drop? this happened to someone else too, and she posted extensively about it a few months ago, perhaps even in this thread. personally, i think it's the driver delivering to FP ... they go to that location daily, would know the business and what is being dropped there and know that any package they open/steal will have valuable contents inside. the person at the fedex counter wouldn't know about the business you;re sending to, unless they look it up or are told the contents. unless, maybe you happen to be using the same drop location as that other girl? (she was in socal i believe). glad to hear they are helping you, though! they did not help her quickly, so maybe they learned from that incident how to handle this situation better.
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I remember that whole fiasco and was really hoping it wouldn't get to that point. I will definitely use a different drop location next time. There's an actual Fedex about 20 mins away so just go there if the need arises. Thanks so much.
 
#954
Dawn said:
I remember that whole fiasco and was really hoping it wouldn't get to that point. I will definitely use a different drop location next time. There's an actual Fedex about 20 mins away so just go there if the need arises. Thanks so much.
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Really terrible when you feel you can't trust your packages will get where they're supposed to go :( I once received a package where it was the same thing - retaped and product packaging intact, except the actual product was missing x.x After that anything I'm a little nervous about mailing, I make the extra trek to an actual fedex store. Glad to hear Fashionphile was good about everything though! I've definitely found their pricing to be a bit low as a seller but they seem solid as a company.
 
#955
cwxx said:
Really terrible when you feel you can't trust your packages will get where they're supposed to go :sad: I once received a package where it was the same thing - retaped and product packaging intact, except the actual product was missing x.x After that anything I'm a little nervous about mailing, I make the extra trek to an actual fedex store. Glad to hear Fashionphile was good about everything though! I've definitely found their pricing to be a bit low as a seller but they seem solid as a company.
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Thanks. This has never happened before and for it to happen twice from the same location...:sad:
I really don't think it was the shipping center. I don't think they've ever heard of FashionPhile ;)
My guess is that it's an inside job with Fedex and they know exactly what is going to FashionPhile and find the easy to open and easy to re-seal packages. It could be a driver, or someone at any one of the facilities it goes through. Sigh.
 
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#957
Update: still no payment on my items. No response to my email and chat kept disconnecting me. But I finally talked to a sweet girl there who checked and said I would be paid out today. We'll see. Fingers crossed!
 
#959
Dawn said:
Thanks. This has never happened before and for it to happen twice from the same location...:sad:
I really don't think it was the shipping center. I don't think they've ever heard of FashionPhile ;)
My guess is that it's an inside job with Fedex and they know exactly what is going to FashionPhile and find the easy to open and easy to re-seal packages. It could be a driver, or someone at any one of the facilities it goes through. Sigh.
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this was happening to yoogi's too - lots of items were going missing the middle of last year - the whole box was being stolen, not just items inside. turned out to be a substitute driver on the route who was supposed to drop at yoogis, but 'dropped' other places instead. so the boxes would show as dropped off, but none ever were
 
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