**Selling/consigning** with Fashionphile

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#2,943
Hello! I am wondering if anyone else is experiencing selling issues with Fashionphile? I recently sent them 7 items which they received the end of last month. 12 days later, I’ve only been paid for one. Trying to be understanding that everyone is short on help right now, I’ve been patiently monitoring my account for updates. Today, all of my items except one say supplier needs payment of….However, when I attempted to log in to my account a few hours ago, I received a notice my VALID password was invalid. I was subsequently locked out for almost an hour due to too many failed attempts with my valid password. After waiting the lock out period, I reset my pw only to discover my original ach payment option had been set to none?.. This is AFTER receiving one ACH payment for one of my 7 items last week! I am getting concerned as I’ve never had issues with them before, but my payouts have also not been this high in the past. If anyone has any experiences related to this, please PLEASE share. TIA
 
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#2,944
Stacy31 said:
Hello! I am wondering if anyone else is experiencing selling issues with Fashionphile? I recently sent them 7 items which they received the end of last month. 12 days later, I’ve only been paid for one. Trying to be understanding that everyone is short on help right now, I’ve been patiently monitoring my account for updates. Today, all of my items except one say supplier needs payment of….However, when I attempted to log in to my account a few hours ago, I received a notice my VALID password was invalid. I was subsequently locked out for almost an hour due to too many failed attempts with my valid password. After waiting the lock out period, I reset my pw only to discover my original ach payment option had been set to none?.. This is AFTER receiving one ACH payment for one of my 7 items last week! I am getting concerned as I’ve never had issues with them before, but my payouts have also not been this high in the past. If anyone has any experiences related to this, please PLEASE share. TIA
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Good news, you can call their 800 customer service number and get lots of help.
 
#2,945
FP’s website is an absolute mess now, and on top of that, they’ve disabled direct deposit. I can only access my account by resetting my password each time because the website is so broken. I’m definitely avoiding them until they get this fixed. No company this big should be having such atrocious issues with a website update.

Also, @Kerriganmichelle, that was an unnecessarily snarky response to the poster above you. If you’re not new here, you’d know that FP’s CS is famously avoidant.
 
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#2,946
Kiradris said:
FP’s website is an absolute mess now, and on top of that, they’ve disabled direct deposit. I can only access my account by resetting my password each time because the website is so broken. I’m definitely avoiding them until they get this fixed. No company this big should be having such atrocious issues with a website update.

Also, @Kerriganmichelle, that was an unnecessarily snarky response to the poster above you. If you’re not new here, you’d know that FP’s CS is famously avoidant.
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Same issues here. I was sent an email today that they would be sending me a check instead of the store credit with the 10% I chose. They processed my other items last week, and I got the store credit with the extra 10% at that time for those. But today when they processed my most expensive item (which is why I chose store credit to begin with) they said they’re sending a check (without the extra 10%) bc their systems are messed up. I’m annoyed that now I have partial money as a store credit and partial a check I have to wait 2-3 weeks for.
 
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#2,947
Kerriganmichelle said:
Good news, you can call their 800 customer service number and get lots of help.
Click to expand...

I've done this multiple times, but there is a long wait and a time difference as I'm on the East Coast. Unfortunately, when I called them, they told me they would correct the issue and issued some of my payments via ACH. However, today, I discovered they still sent my final payment via check. So unfortunately, the 800 number was not much help.

Moxisox said:
Same issues here. I was sent an email today that they would be sending me a check instead of the store credit with the 10% I chose. They processed my other items last week, and I got the store credit with the extra 10% at that time for those. But today when they processed my most expensive item (which is why I chose store credit to begin with) they said they’re sending a check (without the extra 10%) bc their systems are messed up. I’m annoyed that now I have partial money as a store credit and partial a check I have to wait 2-3 weeks for.
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Thanks for sharing! I just sent them an email as they did the same thing to me. After I posted this last week, I called their 800 #, waited close to an hour to speak to someone, and they confirmed they would pay me via ACH, and they did for some items. Like you, my most expensive item took almost 18 days to issue payment, and I am also receiving it via check. I just realized they are having a "temporary issue," but I would have waited a few extra days for them to correct it, as opposed to waiting over a week for a check to go across the country. Thank you for sharing your experience:)

Kiradris said:
FP’s website is an absolute mess now, and on top of that, they’ve disabled direct deposit. I can only access my account by resetting my password each time because the website is so broken. I’m definitely avoiding them until they get this fixed. No company this big should be having such atrocious issues with a website update.

Also, @Kerriganmichelle, that was an unnecessarily snarky response to the poster above you. If you’re not new here, you’d know that FP’s CS is famously avoidant.
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Thank you SO MUCH for sharing this!! The same thing happened to me and I've now reset 3 times. The first time, I kept using my correct email/pw combination and after three attempts, they actually locked me out with my correct pw and email combination. I've used them for over a decade without issue, and now it's one thing after another. I agree, after I receive my final payment, I am waiting until I can log in consistently without issues before selling anything else to them. And the long wait on the customer service line could use improvement, too. Unfortunately, the information they provided did not prove to be accurate as they did not complete all of my payments via ach as they assured me they would. The crazy thing is they have a policy that once you choose a method of payment you can't change it, but they can change how we receive payment without even reaching out to let us know or provide us the option to wait.
 
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#2,948
Moxisox said:
Same issues here. I was sent an email today that they would be sending me a check instead of the store credit with the 10% I chose. They processed my other items last week, and I got the store credit with the extra 10% at that time for those. But today when they processed my most expensive item (which is why I chose store credit to begin with) they said they’re sending a check (without the extra 10%) bc their systems are messed up. I’m annoyed that now I have partial money as a store credit and partial a check I have to wait 2-3 weeks for.
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I would be really upset! Often times I would not send them an item without the extra 10% to make it worthwhile. I am so sorry.
 
#2,949
nicole0612 said:
I would be really upset! Often times I would not send them an item without the extra 10% to make it worthwhile. I am so sorry.
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Thank you. It is disappointing. I sent them a message about it a couple days ago. They haven’t replied yet. I also probably wouldn’t have sent it if I’d known upfront I wouldn’t get the extra 10%. I don’t think I’ll sell to them anymore.
 
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#2,950
***Edited to add that I didn’t get to the end of the thread before posting- it seems everyone knows about this already. Still leaving here to see what your thoughts are on safety of selling

Hi everyone,
I called fashionphile hq yesterday to ask if I can make an appointment.

They mentioned that their “payment system has been down since early June” and only options for pay now are fashionphile credit or a check from California that takes 15 business days

A friend of mine mentioned she never got her payment.

I’m a bit anxious, but in dire need to sell some stuff (was paying for a new van cleef necklace as I got a text that my wishlist item came).

Do you think this is hinting at bankruptcy? I did some research and last year was their best year yet. I’m afraid if I give them items and then in the midst of those 3 weeks they close down, what would happen then…


Also- none of this about payment is being shared on their website..
 
#2,951
fashionE7 said:
***Edited to add that I didn’t get to the end of the thread before posting- it seems everyone knows about this already. Still leaving here to see what your thoughts are on safety of selling

Hi everyone,
I called fashionphile hq yesterday to ask if I can make an appointment.

They mentioned that their “payment system has been down since early June” and only options for pay now are fashionphile credit or a check from California that takes 15 business days

A friend of mine mentioned she never got her payment.

I’m a bit anxious, but in dire need to sell some stuff (was paying for a new van cleef necklace as I got a text that my wishlist item came).

Do you think this is hinting at bankruptcy? I did some research and last year was their best year yet. I’m afraid if I give them items and then in the midst of those 3 weeks they close down, what would happen then…


Also- none of this about payment is being shared on their website..
Click to expand...
I think nobody outside of the company knows what’s going on.

By the way, how long had your friend been waiting for payment?
 
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#2,954
Whenever I’ve sold them anything, I’ve always gotten a check within a week. They told me two weeks but it’s always been sooner. No clue why it would be different for everyone.
 
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