**Selling/consigning** with Fashionphile
- Thread starter Vegas Long Legs
- Start date
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The issue here is not who is responsible for the loss (obviously UPS, since they lost the package), but the discrepancy between the address entered in the system as a return address/estimated drop off location (US address of the poster) and the actual drop off location in Canada. It has to do with liability and a small print in the UPS carriage contract, and most likely FP is having a problem recovering the declared value of the package.
Remember, folks, that with UPS, it is not an insurance, but rather a declared value subject to small print and liability of the carrier - which is NOT the same as insurance. The package was actually mailed from Canada but the system shows that it was supposed to be mailed from the US (thus the shipping charges and liability coverage were calculated accordingly when the label was printed - from US to US, and not from Canada to US) - thus UPS is walking away from their liability for this parcel since this was not what they were expecting to perform upon... FP technically could be forthcoming and reimburse the poster for the package (not sure what was the value), but it was also up to the poster to alert them that the return address on the label was inconsistent with trajectory of the travel of the parcel.. I hope the poster will get an acceptable resolution, but unfortunately, details do matter when trying to file claims...
@Ashanti_Rose , the details that you have pointed out will likely have impact on deciding
what will be done as the UPS carriage contract details are specific. Highlighting this info is important
as it provides clarity down the road for shipping packages which likely many of us are unaware of
OP has a long standing relationship with FP (8 years & 40 bags/transactions) so perhaps that
might carry some weight in her favor towards good will, but unfortunately she made the decision to ship from
Canada & client services fell short in communication.
FP payout for the bag was $850 that OP shared
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I'll do my best!This is awful, I'm sorry that this happened to you. Hoping it will be straightened out in your favorbest of luck and kick some corporate a$$ muchy!!
Let me add that UPS stated it was OK to ship from Canada and receipted my package.
Well - I am not sure who told you so, but apparently it was not OK when it came to taking liability. Small print matters - and their liability was signed off from the departure point (your return address when the label was printed) and the destination.. They UPS guys that accepted the package didn't really care and most likely customer service people aren't that smart to know the difference. I am sorry that this happened to you - FP really should reimburse you for that, as it is their oversight when they furnish shipping labels...
I've done it several times before and it always arrived at the correct destination. But yes, I understand that they likely shouldn't have accepted it.
Well. Sadly, past performance is no guarantee of future results when it comes to shipping.. your packages arrived safely in the past, so there was no need to file any claims. When the package got lost and it came to file a liability claim, UPS backed off - as it was not in their contract... FP should reimburse you - as it is their oversight...
Not really, they put my shipping address on the label, which was my US address. I shipped from Canada because UPS said it was OK. So I’m kinda stuck in the middle. If anything it was UPS who made the error but I doubt they’ll compensate me.
Since you are saying that UPS said it was OK, do you have a name of the person who said it was
OK & by any chance are their security cameras that could confirm your comment?
Your receipt should have a time stamp so that could make it easier to do an investigation
UPS should do an investigation to see for themselves what was said to you
There is a fine line here. You chose to ship the item from Canada with a US shipping address label
UPS did not catch that error & UPS should be responsible for the lost package, but at what cost?
Insurance or value of the package?
FP is likely going to add their 2 cents here as small print matters as well as liability from UPS
Certainly a lesson to be learned by all & unfortunately this is going to be a time consuming battle
of who is going to step up to the plate for reimbursement..
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The name of the person who accepted the package is on the receipt but I asked about it last year? The year before? As I mentioned, this wasn’t the first time.
What matters is not what you did in the past because there were no claims, what matters
is that you made a choice/decision based on the fact that UPS had accepted your packages in the past
& there were no issues. Now there is an issue with liability.
UPS fell short in not looking at the details of the return address which is a US address.
Someone has to assume responsibility..UPS lost the package & what is the protocol
for reimbursement?