This is just shameful. You acted in good faith throughout, believing (and not blindly, but from past experience) that your local UPS knew how to conduct its own business. I hope you get fully reimbursed.
**Selling/consigning** with Fashionphile
- Thread starter Vegas Long Legs
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This is just shameful. You acted in good faith throughout, believing (and not blindly, but from past experience) that your local UPS knew how to conduct its own business. I hope you get fully reimbursed.
Thanks for your understanding. I'm on hold with UPS again, to see if there's anything else they can do.
Fingers crossed for you. I'm still waiting for payout checks for items sent in November. Seems the checks were issued in a timely manner but, my local post office returned them because my address wasn't in the right format. Emails were exchanged, phone calls were made both to Fashionphile and my local post office. I'll post an update once I have the checks in my hot little hands.
I always agonize a little over how to receive payment. Store credit comes with a 10% bonus but, then that means you can only spend it with them. I'd rather be able to buy whatever I want, wherever I want to. Might have to give direct deposit more serious thought.
Both UPS US and Canada say that, no matter where the package was dropped off, they are liable for the loss. They've sent paperwork to FP and are waiting for it to be filled out, so they can reimburse, but, as you know, FP refused to have anything to do with it. So I'm back at square one.
That is just shameful. They wouldn't be out any money. It's the least they could do for customer goodwill.
I'm just flabbergasted by the whole merry go round here. It's lost , they know it's lost, they want to pay me for it, but have to pay FP because it was their "return" label, FP says nope, not going to help you in any way. Lots of "how unfortunate" and "we're so sorry", but nothing at all substantive.
Looks like FP has the final word in this scenario & that fine line for shipping & liability (lost package)
FP is not budging, so is UPS is not going to offer anything either?
Emails have gone to CEO of FP and UPS. UPS says it doesn’t matter where it was mailed from, FP should be filling out the paperwork.
FP is not cooperating so the loss becomes yours to absorb or is it UPS since they lost the package?Emails have gone to CEO of FP and UPS. UPS says it doesn’t matter where it was mailed from, FP should be filling out the paperwork.
UPS says it doesn't matter where the package was shipped from FP has to file the paperwork but
FP is not budging so far
Has FP CEO reached out at all or is it just being thrown back to CS who is just repeating how unfortunate, etc
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I just emailed the CEO today so we'll see. CS now says they don't see anything from UPS with my tracking number on it, UPS tracking shows the claim was issued to FP on Dec 20th. I'll find out more tomorrow, I can't deal with it anymore today.
Keep pushing this, that's a positive sign they are wiling to discuss it by asking for a tracking number. This seems to me to be a case of "let's just hope she gives up." I'm absolutely shocked by this.I just emailed the CEO today so we'll see. CS now says they don't see anything from UPS with my tracking number on it, UPS tracking shows the claim was issued to FP on Dec 20th. I'll find out more tomorrow, I can't deal with it anymore today.
I don't do business with Rebag anymore if I have to ship any items to them due to the exact horror stories you are describing. This is the first time I have heard anything like this from FP. I know in the Rebag thread, @shestheposh is an expert at handling these matters of lost/stolen packages, and the business refusing to help. If they are "so sorry," they would do SOMETHING at least. I think a lot of their senior staff are on holiday still, or coming back now, and hopefully they will realize what a mistake this is.
This makes me a bit worried about future purchases outside of even shipping if they are behaving this way.
I wonder if getting the BBB involved will catch their attention?
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That might be the next step. There was no one in the claims dept yesterday (whut?), the CS was waiting to check with them again.
To update on this, I did receive my payment checks in today's mail. Have deposited them and I think that should do it for now.
My official, legal billing address is a PO Box and Fashionphile say they cannot issue checks to PO Boxes.
Postmaster at my local post office says that in our community, the PO Box is the only address that will get your mail delivered.
We used to be able to use a zip+4 along with our physical street address, the +4 was our actual PO Box number. This did the trick for many years. Till it didn't. All kinds of businesses fill in the +4 with mysteriously generated numbers known only to them. Additionally, change of staff at the local post office just sees the street number and sends it back, which is what happened to me.
So, for the moment, we are trying the street address with the PO Box added as an apartment number. We'll see how long it lasts. Local PO played nice this time.
Direct deposit has worked for me without a problem. The check hits my account a lot faster than it hit my mailbox in the past.
So, this from FP...
"Regarding this case, no further action will be taken from FASHIONPHILE's side.
I deeply empathize with the challenges you’ve encountered, and I regret that we are unable to provide a resolution that aligns with your expectations."
I've written back that I can only conclude that the claims dept is wilfully blocking my attempts to be reimbursed, that I'm in the process of contacting their CEOs, and if that doesn't work, it's BBB. And that I'm posting their "resolution" here and on various socials.
"Regarding this case, no further action will be taken from FASHIONPHILE's side.
I deeply empathize with the challenges you’ve encountered, and I regret that we are unable to provide a resolution that aligns with your expectations."
I've written back that I can only conclude that the claims dept is wilfully blocking my attempts to be reimbursed, that I'm in the process of contacting their CEOs, and if that doesn't work, it's BBB. And that I'm posting their "resolution" here and on various socials.