Hi everyone-
I recently purchased a bag for myself for Christmas. The seller stated that he accepted returns within 14 days of purchase. The bag arrived and it's a bit smaller than he described and I just don't like it like I thought I would. I messaged him, stating I'd like to return it and am happy to pay the return shipping. He told me,
"I am fearful that the bag has been exchanged for a fake. Your claim the bag is too small yet you have many of these bags on your site. Surely you knew the size of the bag. The bag was not misrepresented and we do not have a return policy. "
Where do I take this from here? Thank you in advance.
I recently purchased a bag for myself for Christmas. The seller stated that he accepted returns within 14 days of purchase. The bag arrived and it's a bit smaller than he described and I just don't like it like I thought I would. I messaged him, stating I'd like to return it and am happy to pay the return shipping. He told me,
"I am fearful that the bag has been exchanged for a fake. Your claim the bag is too small yet you have many of these bags on your site. Surely you knew the size of the bag. The bag was not misrepresented and we do not have a return policy. "
Where do I take this from here? Thank you in advance.