Seller Doesn't Want To Take The Return?

CSamoylov

O.G.
Oct 15, 2010
406
30
Hi everyone-

I recently purchased a bag for myself for Christmas. The seller stated that he accepted returns within 14 days of purchase. The bag arrived and it's a bit smaller than he described and I just don't like it like I thought I would. I messaged him, stating I'd like to return it and am happy to pay the return shipping. He told me,
"I am fearful that the bag has been exchanged for a fake. Your claim the bag is too small yet you have many of these bags on your site. Surely you knew the size of the bag. The bag was not misrepresented and we do not have a return policy. "
Where do I take this from here? Thank you in advance.
 

BeenBurned

Coach, Dooney, Uggs
Authenticator
O.G.
Feb 25, 2007
49,851
22,205
Thank you.

(Are you even sure it's authentic? The pictures in the listing are awful and I doubt they're authenticatable (sp?)

The seller greenwichliving has a return policy and as such MUST accept a return.

The following screen shots are from the listing and the seller isn't allowed to change the terms after the fact.

And BTW, 41 of his current listings accept returns so his claim that he doesn't have a return policy is BS:
http://www.ebay.com/sch/m.html?item=221957489484&rmvSB=true&nma=true&orig_cvip=true&ssPageName=ADME%3AX%3ARRNTB%3AUS%3A3160&si=e5%252FmhnY8mHuRcBA4Dvka7MQix4s%253D&_ssn=greenwichliving&rt=nc&LH_RPA=1&_trksid=p2046732.m1684
 

Attachments

  • Screen Shot 2015-12-17 at 9.38.42 PM.png
    Screen Shot 2015-12-17 at 9.38.42 PM.png
    30.2 KB · Views: 555
  • Screen Shot 2015-12-17 at 9.38.23 PM.png
    Screen Shot 2015-12-17 at 9.38.23 PM.png
    24.5 KB · Views: 555

CSamoylov

O.G.
Oct 15, 2010
406
30
Thank you.

(Are you even sure it's authentic? The pictures in the listing are awful and I doubt they're authenticatable (sp?)

The seller greenwichliving has a return policy and as such MUST accept a return.

The following screen shots are from the listing and the seller isn't allowed to change the terms after the fact.

And BTW, 41 of his current listings accept returns so his claim that he doesn't have a return policy is BS:
http://www.ebay.com/sch/m.html?item=221957489484&rmvSB=true&nma=true&orig_cvip=true&ssPageName=ADME%3AX%3ARRNTB%3AUS%3A3160&si=e5%252FmhnY8mHuRcBA4Dvka7MQix4s%253D&_ssn=greenwichliving&rt=nc&LH_RPA=1&_trksid=p2046732.m1684
Good to know + yes I paid through Paypal and it was shipped to me.
 

Nikki_

Member
May 8, 2012
2,139
329
I'm seeing a 14 day return policy so you can return it.

Did you even have this authenticated? I'm not seeing the necessary photos needed for authentication purposes, not even the serial/hologram sticker.
 

acrowcounted

Uh oh...
O.G.
Feb 10, 2007
6,937
20,502
It's interesting because in the wording of the actual listing he states no returns except for SNAD. I wonder if he just doesn't realize that he needs to uncheck the return policy button when listin his items. Regardless, open a return request directly through eBay and you'll be all set.
 
Top