San Francisco Hermes Store

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#2,566
Sweetpea84 said:
Hi everyone! Hope your all having a nice weekend :smile:
I’m in need of a little advice. I recently purchased a pair of hoop earrings that I absolutely and have been wearing it every weekend since I’ve purchased it last month. However, when I went to put on one of the earrings today, the back part that holds the earring is no longer allowing me to open and close to lock the earring in place. I’m not sure what has happened and I am sad that this happened. I’ve tried all I can to see what could be the problem and the other earring back part has no issues. Has this ever happened to anyone with Hermes earrings? Should I reach out to let my SA know to see if it could get fix or possibly I can just purchase a spare of the back part? Any advice is appreciated and of course, I don’t want to be a bother to my SA but I’m afraid of losing or not being able to wear my favorite earrings if I don’t find a replacement. Thank you in advance!
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Hello, I have several pairs of H FJ earrings. I never have any issue with the earring backs. Have you tried cleaning the back using lightly soapy water (with toothbrush & in a bowl) and see if it helps?

If the earring back continues to stay stuck, I think you should check with your SA if anything can be done about it. Good luck.
 
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#2,567
fice16 said:
Hello, I have several pairs of H FJ earrings. I never have any issue with the earring backs. Have you tried cleaning the back using lightly soapy water (with toothbrush & in a bowl) and see if it helps?

If the earring back continues to stay stuck, I think you should check with your SA if anything can be done about it. Good luck.
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Hi! Thank you so much for your advice! I tried doing a quick rinse this morning and seems clasp is still not working. I’ll reach out to my SA. Thanks again!
 
#2,568
Sweetpea84 said:
Hi everyone! Hope your all having a nice weekend :smile:
I’m in need of a little advice. I recently purchased a pair of hoop earrings that I absolutely and have been wearing it every weekend since I’ve purchased it last month. However, when I went to put on one of the earrings today, the back part that holds the earring is no longer allowing me to open and close to lock the earring in place. I’m not sure what has happened and I am sad that this happened. I’ve tried all I can to see what could be the problem and the other earring back part has no issues. Has this ever happened to anyone with Hermes earrings? Should I reach out to let my SA know to see if it could get fix or possibly I can just purchase a spare of the back part? Any advice is appreciated and of course, I don’t want to be a bother to my SA but I’m afraid of losing or not being able to wear my favorite earrings if I don’t find a replacement. Thank you in advance!
Click to expand...

I'd ask for a spare if it's a defect!
 
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#2,570
Hi there,

Have you never got response from your SA? I messaged her last week twice but no response at all.... i want to place.phone order.

I met my SA 3 months ago and she already offered me quote bag on our 3rd
appointment. I shared my shopping experience online like what i purchased and how soon i got my quote bag. Then she saw the post and told me politely some customers were very upset about the post. Then i deleted the post and felt sorry for bringing her the inconvenience. She said it is fine and will not affect my feature quote bag. However, she never replied to my texts anymore... Any suggestions? Thanks
 
#2,571
superpuff said:
Hi there,

Have you never got response from your SA? I messaged her last week twice but no response at all.... i want to place.phone order.

I met my SA 3 months ago and she already offered me quote bag on our 3rd
appointment. I shared my shopping experience online like what i purchased and how soon i got my quote bag. Then she saw the post and told me politely some customers were very upset about the post. Then i deleted the post and felt sorry for bringing her the inconvenience. She said it is fine and will not affect my feature quote bag. However, she never replied to my texts anymore... Any suggestions? Thanks
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Nowadays Hermès SAs try to be cautious, and want to minimize the chance of drama resulting from clients (esp. new clients) sharing offers and details online.
 
#2,577
Hi ladies! Can anyone kindly share the online link for hermes appointments for the SF store? The 2021 link doesnt work anymore and couldnt find anyone who posted it in this thread in the past 20+ pages…couldnt find it on Google too :doh:
 
#2,580
Sweetpea84 said:
Hi everyone! Hope your all having a nice weekend :smile:
I’m in need of a little advice. I recently purchased a pair of hoop earrings that I absolutely and have been wearing it every weekend since I’ve purchased it last month. However, when I went to put on one of the earrings today, the back part that holds the earring is no longer allowing me to open and close to lock the earring in place. I’m not sure what has happened and I am sad that this happened. I’ve tried all I can to see what could be the problem and the other earring back part has no issues. Has this ever happened to anyone with Hermes earrings? Should I reach out to let my SA know to see if it could get fix or possibly I can just purchase a spare of the back part? Any advice is appreciated and of course, I don’t want to be a bother to my SA but I’m afraid of losing or not being able to wear my favorite earrings if I don’t find a replacement. Thank you in advance!
Click to expand...
I think you should reach out to your SA. He/she/they will be happy to help you and suggest possible options. I don’t think this matter will bother them at all.

It sounds like a product defect and personally I think they should replace you with the back part.
 
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