Rumour re: Louis Vuitton Recall?

[fabuleux]

I bought my pochette Métis in Oct 2015 from the San Diego store. I don’t use it much and decided to check on the glazing. There is a small crack in the glazing where the flap bends. I took it back in to the San Diego store for LV to look at. The CA told me that it was due to wear and tear being that my bag is over 5 y/o. I told her that it was impossible since the bag barely showed any wear. She said she would have their repair specialist take a look. She came back to me and said they could reglaze the bag for me for $90. I asked to speak with a manager and he only offered to send it in to corporate for them to assess. They said it would take 6 weeks for me to hear back. Really annoyed and upset that the customer service is not the same across the board.

A small crack in the glazing for a five year old bag is totally normal wear and tear. Why are you so annoyed?

 

[tina888]

Bumped into this thread a bit late but would like to add another item to the known issues list. My 2013 Monogram Montaigne MM which was barely used came out of the dust bag with awful fraying all along the top edge/rim. Everywhere, almost uniform and it made no sense. The SA and her colleagues said they’ve never seen something like that and took pics to send for inquiry. A week later the SA came back to take back the bag at full current value ($3100 CAD). She confirmed it was a known issue for that year 2013. Happily swapped it for a v tote bb noir .

 

[ambrose1985]

Bumped into this thread a bit late but would like to add another item to the known issues list. My 2013 Monogram Montaigne MM which was barely used came out of the dust bag with awful fraying all along the top edge/rim. Everywhere, almost uniform and it made no sense. The SA and her colleagues said they’ve never seen something like that and took pics to send for inquiry. A week later the SA came back to take back the bag at full current value ($3100 CAD). She confirmed it was a known issue for that year 2013. Happily swapped it for a v tote bb noir .

My Monogram Montaigne MM in 2015 started to peel in different random places... Already gotten LV to send the pics back to QC for inquiry...

hopefully it gets the same happy outcome!

 

[tina888]

Hopefully it’s part of the known issues list! It looks like it would be based on some of the history of peeling canvas.

 

[Waisanchim]

Hi does this look like a wear & tear or a glazing issue?

 

[Alexis168]

I'm going to add another bag to the defect list. This is my San Francisco Neverfull GM. The glazing on the straps was all melting, some got onto the canvas, and I hardly ever use the bag, less than 5 times pretty much. I called my SA and she checked and told me this was, in fact, one of the bags on the defect list. I'm heartbroken as this bag was special to me due to it being a super limited bag, it was during the LV Cup, and I actually had to get to the pier early to get it.

I will be bringing the bag to LV. I'm hoping they can repair it and hopefully get the glazing off the canvas.

 

[Zoezampalunga]

Hi does this look like a wear & tear or a glazing issue?

Hi. If you bag was produced between 2012 and 2015 this is a well known glazing defect and LV will take care of it. Anyhow, bring it to your nearest boutique asap. Good Luck

 

[CA-Anonymous]

I haven't had the time to read through the entire thread, but unless I'm misinterpreting some of the posts I did get to read through, it sounds as though some of you were able to get a credit for the sales tax paid on the defective bag, in addition to the purchase price, as a credit?
I have been dragging my feet getting back to Client Services, who have called me a few times since last summer about the glazing on my 2015 Epi Neverful being on 'the 'list', but I just saw a new bag up on the LV website today I'm really into (of course it's $900 more than the Epi Neverful). After speaking with Client Services, they indicated I would only get a credit for the purchase price I paid- $2,050 but not the $143.50 sales tax I also paid. I almost went ahead with the exchange but the miser in me hesitated and I said I would have to think about it.... I've only used this bag three times (and not for a few years); the glazing is just a little soft w/ one indented area on ones of the straps, so I may hold onto it, at least for now. I'm still shaking my head as to why a billion dollar company has to be stingy like that??

 

[EdnaMode]

I haven't had the time to read through the entire thread, but unless I'm misinterpreting some of the posts I did get to read through, it sounds as though some of you were able to get a credit for the sales tax paid on the defective bag, in addition to the purchase price, as a credit?
I have been dragging my feet getting back to Client Services, who have called me a few times since last summer about the glazing on my 2015 Epi Neverful being on 'the 'list', but I just saw a new bag up on the LV website today I'm really into (of course it's $900 more than the Epi Neverful). After speaking with Client Services, they indicated I would only get a credit for the purchase price I paid- $2,050 but not the $143.50 sales tax I also paid. I almost went ahead with the exchange but the miser in me hesitated and I said I would have to think about it.... I've only used this bag three times (and not for a few years); the glazing is just a little soft w/ one indented area on ones of the straps, so I may hold onto it, at least for now. I'm still shaking my head as to why a billion dollar company has to be stingy like that??

If I were you, I would take their offer. I think LV is being very generous with their policy, I don't know of any brand that you can take back an item after 10+ years of use/non-use but still in your possession.

I know alot of us are very analytical (myself included) and start calculating things as we fall in that rabbit hole, but if you take a step back and realize they are offering full refund after so many years, sometimes even without a receipt. I'm glad that they stand by their products. At least that's how I look at it. GL in your decision.

 

[pjhm]

I don’t think they are stingy at all. They had to remit the sales tax to the taxing authority, they don’t get to keep it! Take their offer, it is generous as above poster said.

 

[amarilvlover]

I was one of those people that were told that I would not get the sales tax back on my exchange for the recalled Neverfull IKAT. However, this is what they did in my transaction. They basically just subtracted my defect bag from the one I exchanged for. So I only paid the sales tax on the difference, which ended up being about the same. Hope that makes sense.

I haven't had the time to read through the entire thread, but unless I'm misinterpreting some of the posts I did get to read through, it sounds as though some of you were able to get a credit for the sales tax paid on the defective bag, in addition to the purchase price, as a credit?
I have been dragging my feet getting back to Client Services, who have called me a few times since last summer about the glazing on my 2015 Epi Neverful being on 'the 'list', but I just saw a new bag up on the LV website today I'm really into (of course it's $900 more than the Epi Neverful). After speaking with Client Services, they indicated I would only get a credit for the purchase price I paid- $2,050 but not the $143.50 sales tax I also paid. I almost went ahead with the exchange but the miser in me hesitated and I said I would have to think about it.... I've only used this bag three times (and not for a few years); the glazing is just a little soft w/ one indented area on ones of the straps, so I may hold onto it, at least for now. I'm still shaking my head as to why a billion dollar company has to be stingy like that??

 

[MoodieFoodie]

The glazing around the flap of my 2018 (bought it Oct 2018) Pochette Metis started cracking and separating November 2019. Initially they said they would repair it but then the Repair Dept said it can’t be repaired. I got a store credit for $1830, the price of the bag. I picked out a South Bank Besace and a monogram shawl, I ended up paying like $160 over and was only taxed on that balance...I was happy with the deal.

 

[CA-Anonymous]

View attachment 4642224 The glazing around the flap of my 2018 (bought it Oct 2018) Pochette Metis started cracking and separating November 2019. Initially they said they would repair it but then the Repair Dept said it can’t be repaired. I got a store credit for $1830, the price of the bag. I picked out a South Bank Besace and a monogram shawl, I ended up paying like $160 over and was only taxed on that balance...I was happy with the deal.

Thanks for the feedback and yes, that makes sense.....I'll probably call them back about it next week.

 

[CA-Anonymous]

.

 

[ray72277]

I believe it’s equal dollar swaps or if you pick a higher priced item, you will just pay the difference. I was give the value of the speedy now vs what I paid.
I also had been holding onto an in-store credit for a bag LV could not repair that I wish they could have fixed. (Limited edition studded alma bb)
I used both to get a horizon 55 and nice bb. I still have some left on my store credit.

Did your studded alma have the glazing issue or something else?