Rumour re: Louis Vuitton Recall?

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#1,141
Blomsterdal said:
Yes, I as well would think, that I should have a refund from the seller. I just don't know if she will give one, since the flaw was actually visible in the photo (although only when zoomed in on).

Do you know if this type of flaw is part of the generel quality issues with the bag and covered by the recall?
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I would perhaps offer the seller to pay for the return postage and hopefully he will be willing to cooperate. Or just open return case: item not as described.
With regards to returning the bag to LV, it’s hard to say as it depends on the boutique and your CA. Their policies regarding returns became stricter in recent years, because of people buying cheaper bags just to return for credit. I had to only return once but the receipt was in my name.
 
#1,145
hawaii_girl808 said:
It is 100% true. I live in Hawaii (USA), and I received a call 2 weeks ago where LV was inquiring on how my Pochette Metis was holding up. I advised them of the glazing issues I was having and they asked why I never brought it into the store to be looked at. I told them I received poor customer service in the past and did not want that to happen again. They assured me the glazing issue was a known issue and told me I could go into the store and receive full credit for the amount I paid for my Pochette Metis back in 2015, or I can exchange for a brand new one. Of course there is a waiting list that I had to go to the bottom of, but I was happy they reached out to me this time instead of me always having to reach out for the quality control issues I have experienced in the past.
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Do you happen to be in Maui and have an SA CONTACT?
 
#1,146
kath00 said:
If your bags or SLGs look ok now, keep checking every 6 months or so. I had no problems with any of my bags and I kept checking since i heard about the iKat NF melting handles like 3 years ago! Then suddenly just a few months ago my perfect handles looked like total crud and they had just been stored in my closet! So be careful to assume your items are ok even if they look ok right at this moment!
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Same thing just happened to me! Never any issues with my Ikat NF but at a certain point just left it in the closet and when I checked back two weeks ago, boom they melted even though they were perfect before. I don't know if my local LV will help me in any way but finger's crossed...
 
#1,147
Samuestar said:
Same thing just happened to me! Never any issues with my Ikat NF but at a certain point just left it in the closet and when I checked back two weeks ago, boom they melted even though they were perfect before. I don't know if my local LV will help me in any way but finger's crossed...
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The Ikat is on the list. I know someone who had her straps replaced. She had the option to receive store credit but preferred to get it repaired.
 
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#1,148
EmmJay said:
The Ikat is on the list. I know someone who had her straps replaced. She had the option to receive store credit but preferred to get it repaired.
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Thanks so much for your reply :) I didn't hear anyone from Germany speaking about the recall, but I will just go to the store on Saturday and ask them. I also bought it preloved in 2014 which is why I only have the receipt with the original buyer's name of course But tbh the glazing also affected the lining which is why I might be inclined to get it repaired and then sell it, because I'm too afraid it might happen again anyway...
 
#1,149
Samuestar said:
Same thing just happened to me! Never any issues with my Ikat NF but at a certain point just left it in the closet and when I checked back two weeks ago, boom they melted even though they were perfect before. I don't know if my local LV will help me in any way but finger's crossed...
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They should. I had all my straps replaced. That happened to all mine. The last one was within the last 2 years...
 
#1,154
I bought my pochette Métis in Oct 2015 from the San Diego store. I don’t use it much and decided to check on the glazing. There is a small crack in the glazing where the flap bends. I took it back in to the San Diego store for LV to look at. The CA told me that it was due to wear and tear being that my bag is over 5 y/o. I told her that it was impossible since the bag barely showed any wear. She said she would have their repair specialist take a look. She came back to me and said they could reglaze the bag for me for $90. I asked to speak with a manager and he only offered to send it in to corporate for them to assess. They said it would take 6 weeks for me to hear back. Really annoyed and upset that the customer service is not the same across the board.
 
#1,155
kqreyes said:
I bought my pochette Métis in Oct 2015 from the San Diego store. I don’t use it much and decided to check on the glazing. There is a small crack in the glazing where the flap bends. I took it back in to the San Diego store for LV to look at. The CA told me that it was due to wear and tear being that my bag is over 5 y/o. I told her that it was impossible since the bag barely showed any wear. She said she would have their repair specialist take a look. She came back to me and said they could reglaze the bag for me for $90. I asked to speak with a manager and he only offered to send it in to corporate for them to assess. They said it would take 6 weeks for me to hear back. Really annoyed and upset that the customer service is not the same across the board.
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Try to take it to another store if you can.
And they do not need to send a bag back. They just usually take pictures and sent them to quality control. At least that was my experience.
 
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