Rogue Club
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Ladies, CHECK the hardware on your Rogue - specifically the nail head/screw heads for the handles.
I carried my chalk today for the second time ever and already one of the nail heads is peeling. Seriously? I don't baby my bags, but I am not rough on them either. I hand carried this bag all the time. Whatever I bumped into, scraped off most of one of the nail heads, yet the leather around it is pristine. I'm so upset.
:cry::cry:
I called the store right away. My SA wasn't there, but the person who answered said I could go in anytime and they would take care of me. I plan to take in the bag tomorrow. Here's hoping they do make it right.
Here's what it looks like:
I carried my chalk today for the second time ever and already one of the nail heads is peeling. Seriously? I don't baby my bags, but I am not rough on them either. I hand carried this bag all the time. Whatever I bumped into, scraped off most of one of the nail heads, yet the leather around it is pristine. I'm so upset.
:cry::cry:I called the store right away. My SA wasn't there, but the person who answered said I could go in anytime and they would take care of me. I plan to take in the bag tomorrow. Here's hoping they do make it right.
Here's what it looks like:
That is really disappointing. The hardware on my oxblood Rogue and the olive one are the same color. It's similar to the hardware from the olive Borough bag and I fear the same thing with it chipping. Unacceptable for such an expensive and exclusive bag.Ladies, CHECK the hardware on your Rogue - specifically the nail head/screw heads for the handles.
I carried my chalk today for the second time ever and already one of the nail heads is peeling. Seriously? I don't baby my bags, but I am not rough on them either. I hand carried this bag all the time. Whatever I bumped into, scraped off most of one of the nail heads, yet the leather around it is pristine. I'm so upset.
I called the store right away. My SA wasn't there, but the person who answered said I could go in anytime and they would take care of me. I plan to take in the bag tomorrow. Here's hoping they do make it right.
Here's what it looks like:
View attachment 3364518
View attachment 3364519
Ladies, CHECK the hardware on your Rogue - specifically the nail head/screw heads for the handles.
I carried my chalk today for the second time ever and already one of the nail heads is peeling. Seriously? I don't baby my bags, but I am not rough on them either. I hand carried this bag all the time. Whatever I bumped into, scraped off most of one of the nail heads, yet the leather around it is pristine. I'm so upset.
I called the store right away. My SA wasn't there, but the person who answered said I could go in anytime and they would take care of me. I plan to take in the bag tomorrow. Here's hoping they do make it right.
Here's what it looks like:
View attachment 3364518
View attachment 3364519
I would be upset to considering the money we paid for these bags even with a discount. Now I'm worried about carry the Rogue with this hardware.
Exactly. Too much money paid for this to be happening - and so quickly.
I'm worried about carrying my other Rogue. I still haven't cut the tags. Now I'll make sure to wait and see what Coach says about the chalk one.I would be upset to considering the money we paid for these bags even with a discount. Now I'm worried about carry the Rogue with this hardware.
Ladies, CHECK the hardware on your Rogue - specifically the nail head/screw heads for the handles.
I carried my chalk today for the second time ever and already one of the nail heads is peeling. Seriously? I don't baby my bags, but I am not rough on them either. I hand carried this bag all the time. Whatever I bumped into, scraped off most of one of the nail heads, yet the leather around it is pristine. I'm so upset.
I called the store right away. My SA wasn't there, but the person who answered said I could go in anytime and they would take care of me. I plan to take in the bag tomorrow. Here's hoping they do make it right.
Here's what it looks like:
View attachment 3364518
View attachment 3364519
Oh no...thank you so much for the heads up! Are the hardware for the Rogues all black copper? Wait, I see that the medium chalk says old brass. Now I'm worried about my python 36 that I had my SA order for me...so disappointing! Hope Coach will set this right.
Ladies, CHECK the hardware on your Rogue - specifically the nail head/screw heads for the handles.
I carried my chalk today for the second time ever and already one of the nail heads is peeling. Seriously? I don't baby my bags, but I am not rough on them either. I hand carried this bag all the time. Whatever I bumped into, scraped off most of one of the nail heads, yet the leather around it is pristine. I'm so upset.
I called the store right away. My SA wasn't there, but the person who answered said I could go in anytime and they would take care of me. I plan to take in the bag tomorrow. Here's hoping they do make it right.
Here's what it looks like:
View attachment 3364518
View attachment 3364519
No help here, just chiming in to say I'm sorry about this! It doesn't look as if you bumped the bag. I hope Coach looks after you well.
I went to Coach with my chalk Rogue today. The SA knew I was coming and immediately offered me the chance of returning. She looked at the nail head and said that she had never seen that before, but admitted that the leather around it was just fine. I decided to return it. I will miss that bag, but I couldn't deal with having to wonder how much worse it would get. Thanks Coach for great customer service as always.
Glad Coach took care of you! This is why I always hesitate to venture to some premier brands, which are ironically not as great in terms of customer service. Shame about the hardware though! Hope the black copper ones will be okay.
That's great!!! Did you keep your other rogue? What color is it? Maybe the defect is only with the black hardware....
I know your pain I got a refund for my mineral that had the stitching coming out. I traded my cornflower rogue with a friend for the chalk rogue and I'm going to have to carry it instead of it sitting there
I was considering getting the 25 in chalk. I'll reconsider that now. I have the bigger one in mineral and I love it, but it is indeed heavy.
I went in all set to get the 25 in chalk as well but came out with the regular in red. Unless you plan to carry the 25 with the short handles, which I didn't intend to, it didn't pop for me. The red is on the site now and is an accurate photo (all red with the dark hardware). It is much lighter and I'm a fan of it. Just sharing...