Repair/Replacement Costs - List

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#2,851
Hi!
I send in my lockit PM Epi in July to have the handle replaced (both was sticky ) I been calling LV to see if it was ready, but I’m getting the same respond “still in process” when I drop the bag off at the store they said about 12 weeks. It’s been 15 plus weeks now, I was wondering how long did it took everyone to have their bags replaced and a call from LV? I don’t want to keep calling every week, if they need more time that’s fine with me, I just want an update since it pass the 12 weeks mark but I received no updates unless I call.

thank you
 
#2,853
My friend had the lining of her Trocadero 30 (Mono Canvas) replaced. The typical sticky lining problem in 2 inside pockets. It cost her 325€ and took 4 weeks.

I had all Vachetta parts of my Saumur 30 replaced, 800€ and took 5 weeks.
 
#2,854
Cthai said:
Hi!
I send in my lockit PM Epi in July to have the handle replaced (both was sticky ) I been calling LV to see if it was ready, but I’m getting the same respond “still in process” when I drop the bag off at the store they said about 12 weeks. It’s been 15 plus weeks now, I was wondering how long did it took everyone to have their bags replaced and a call from LV? I don’t want to keep calling every week, if they need more time that’s fine with me, I just want an update since it pass the 12 weeks mark but I received no updates unless I call.

thank you
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My last item had a repair estimate of 14 weeks but it took nearly 6 months until completion. I would say it’s hit or miss whether you’ll get your item back within the estimated window. I’ve had lots of items repaired in the last couple of years and some came back on time (and even early) and others came back weeks and months after the estimated timeframe. Just be patient, it’ll come back to you eventually. I would say the only time you need to start calling is if the progress changes to delivered, and you’re not getting any calls or updates about it.
 
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#2,855
Does someone know:

1) How much do replacement straps for the PSM cost? Any info appreciated, but I am in Canada :)
2) Would it be possible for me to order a new set of straps for my PSM so I can have a "spare set"? I'm thinking about doing this because I want to use a strap shortening hack, which is pretty damaging to them - and I would prefer to have a separate set to keep from the damage when I don't want to wear my PSM as a backpack, if that makes sense? Hopefully I don't sound insane lol

I spoke to a CS rep on the phone today who said that if I wanted to order replacement straps, I'd have to give back my current pair -- fair, they're called "replacements" for a reason. However, surely there must be cases where people lose a strap, etc. and simply request to purchase new straps?

Thanks in advance! :)
 
#2,856
CrackBerryCream said:
My friend had the lining of her Trocadero 30 (Mono Canvas) replaced. The typical sticky lining problem in 2 inside pockets. It cost her 325€ and took 4 weeks.

I had all Vachetta parts of my Saumur 30 replaced, 800€ and took 5 weeks.
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I had all vachetta replaced on my large Noe and I just picked it up last weekend. I dropped it off in mid-September and it only took a few months. It cost $660, and they initially quoted me $960. So I was surprised it was $300 cheaper than their initial quote.

It looks gorgeous! It literally looks like a brand new bag. I love it.
 
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#2,857
mightyhunter said:
Does someone know:

1) How much do replacement straps for the PSM cost? Any info appreciated, but I am in Canada :smile:
2) Would it be possible for me to order a new set of straps for my PSM so I can have a "spare set"? I'm thinking about doing this because I want to use a strap shortening hack, which is pretty damaging to them - and I would prefer to have a separate set to keep from the damage when I don't want to wear my PSM as a backpack, if that makes sense? Hopefully I don't sound insane lol

I spoke to a CS rep on the phone today who said that if I wanted to order replacement straps, I'd have to give back my current pair -- fair, they're called "replacements" for a reason. However, surely there must be cases where people lose a strap, etc. and simply request to purchase new straps?

Thanks in advance! :smile:
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I understand why you would want to keep your old PSM strap, I would ignore what the CS on the phone said and just go in store and say you lost it so you can keep both the old and new ones.
 
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#2,858
jacbel said:
Hi, does anyone have any experience of having the D ring tab replaced on a PA? I’ve been told that because the tab is part of the one continuous piece of canvas that runs right around the bottom of the bag, the whole lot needs to be replaced. But if that’s replaced it’s likely to look slightly different from the sides..
thanks

What was your resolution? My logic is they won't touch it given the cracks on the canvas.
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#2,860
Roe said:
I've been thinking about replacing the straps and vachetta trim on my neverfull pm. anybody know more or less how much that will be.
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It cost me $450 for the exterior vachetta. I have the old model and didn't want the pocket replaced. I posted somewhere earlier in the thread about how long it took. Well worth it. They did a beautiful job and it's like a brand new bag.
 
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#2,861
Today I was talking to my SA at Louis Vuitton KaDeWe location in Berlin, she told me the replacement for all outta leather parts for my Speedy 40 will cost 450€ and will take approximately 2 month. Im very excited and will take her in for repair in January. :smile:
 
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#2,862
DennisLVoes said:
Today I was talking to my SA at Louis Vuitton KaDeWe location in Berlin, she told me the replacement for all outta leather parts for my Speedy 40 will cost 450€ and will take approximately 2 month. Im very excited and will take her in for repair in January. :smile:
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I just brought my Speedy 40 into LV this past weekend to have all the vachetta replaced as well as the inner pocket. They quoted me $900 (ouch!). I went ahead and submitted it because the vachetta is really dark and the zipper pull is just ripped up. They quoted me 14-15 week timeframe.
 
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#2,865
If you zoom in, you can see the logo peeling off of my LV I bought it in Sept 2021 and it was peeling within a couple of weeks. I bought it at Dillards but didn't realize it was sold by what goes around comes around and after spending 2150.00 I seem to have no options. any suggestions?
 

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