Dumb question: if I'm not the original owner, will they still repair or replace it? I'm fine with paying for the service. I bought a pre-loved epi pochette and the zipper broke today while I was out running errands.
Repair/Replacement Costs - List
- Thread starter chanelplz
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Dumb question: if I'm not the original owner, will they still repair or replace it? I'm fine with paying for the service. I bought a pre-loved epi pochette and the zipper broke today while I was out running errands.
They replaced the zipper on my pre-owned Cabas Mezzo which I brought into the store (pre-covid) with no receipt for free. Since they are not accepting items for repair at the store level, their on-line customer service asked me for the original receipt for my pre-owned wallet zipper replacement to approve the complimentary repair. The reason may be that in-store they can authenticate the item, but to approve an on-line repair, they need a receipt from an LV store or department store that carries LV.
Hope this helped!
I've had several preloved items repaired, both in store and through virtual Customer Service, and they have never asked me for a receipt. I think it's worth sending an email to Customer Service with photos of your item to see if they will repair for you, or ask you for additional info. Good luck!
Does anyone have any experience of getting a pre date code bag repaired? I have a bag from before the 80s that has a lot of sentimental value to me. Obviously I do not have the receipt but it has been professionally authenticated (twice) as a vintage, pre date code bag.
I called client services who were no help and said that I needed a receipt and when I explained the nature and age of the bag they said I would need to take it in for a full assessment.
Before I do this (as I will have to travel into my closest store) and I do not want it to be a wasted trip, I was wondering if anyone has had a very vintage, pre-datecode bag successfully repaired without a receipt. Thanks!
I called client services who were no help and said that I needed a receipt and when I explained the nature and age of the bag they said I would need to take it in for a full assessment.
Before I do this (as I will have to travel into my closest store) and I do not want it to be a wasted trip, I was wondering if anyone has had a very vintage, pre-datecode bag successfully repaired without a receipt. Thanks!
You just need to send them photos, I bought my wallet in the EU but they never asked for proof of purchase or anything when I inquired about repairing.
You can search this thread for the costs of repairs. I think I’ve posted a few quotes I’ve received for items I ultimately didn’t repair too. I sent in a Montaigne GM and a Montsouris GM, both to have all the leather parts replaced. I think the Montaigne was around $450 and the Montsouris was around $700.
E-mail them through the website. That's how I got my Pochette Accessoires repaired. I basically said it was almost 20 years old and it had a lot of sentimental value. They requested photos (front, back, sides, bottom, inside) but never even asked for date code stamp or receipt.
Update on my Twist Compact Wallet!
Sent it out July 27th and received it back today! They didn’t tell me they received it and didn’t contact me about the repairs so I was a little bit worried. Then I get a notice that I’m getting something from UPS today and there it was! I’m so happy it is back safe and sound. I really appreciate they did not charge me too.
Sent it out July 27th and received it back today! They didn’t tell me they received it and didn’t contact me about the repairs so I was a little bit worried. Then I get a notice that I’m getting something from UPS today and there it was! I’m so happy it is back safe and sound. I really appreciate they did not charge me too.
Wow, super quick! And bonus that they did a complimentary repair for you. Yay!Update on my Twist Compact Wallet!
Sent it out July 27th and received it back today! They didn’t tell me they received it and didn’t contact me about the repairs so I was a little bit worried. Then I get a notice that I’m getting something from UPS today and there it was! I’m so happy it is back safe and sound. I really appreciate they did not charge me too.
Hi there! I have a question regarding repairs through [email protected]. I have a 2018 Pochette Métis Reverse purchased by me through my local LV store and the glazing separated from canvas on one side. There’s also a chemical stench that gets worse when the bag gets warm coming from glazing. I stopped wearing that bag altogether. Since repairs are not taken in I emailed the above email and got a response after about 3 weeks acknowledging my email and asking for photos. I emailed photos and there’s no response for 3 weeks again. I’m really not sure if they received images/if I’m in line for a repair or not.
Do I need to email them again? How long did it take you to go through the initial emailing phase before LV would actually allow you to ship the bag?
I was shopping at Saks today and decided to step into LV in Saks. I explained my issue and was quoted $165 I’ll need to pay for the repair as “2015 melting glazing issues on PM were resolved and my 2018 bag glazing issues are a result of my wear & tear”... My argument that the bag is known for the flap glazing issues were disregarded and he stood by it. He said “corporate would say the same”)) I never asked of or for “corporate”’s opinion LOL.
I asked for a manager to confirm and the lady was disinterested and again referred me to the email above.
Did you get charged for PM reglazing as original owners?
Do I need to email them again? How long did it take you to go through the initial emailing phase before LV would actually allow you to ship the bag?
I was shopping at Saks today and decided to step into LV in Saks. I explained my issue and was quoted $165 I’ll need to pay for the repair as “2015 melting glazing issues on PM were resolved and my 2018 bag glazing issues are a result of my wear & tear”... My argument that the bag is known for the flap glazing issues were disregarded and he stood by it. He said “corporate would say the same”)) I never asked of or for “corporate”’s opinion LOL.
I asked for a manager to confirm and the lady was disinterested and again referred me to the email above.
Did you get charged for PM reglazing as original owners?
I paid $75 a couple of years ago. Purchased a vachetta strap and ebene strap. It’s probably close to $100 now with all the price increases.Hi, does anyone know how much a replacement strap for the pochette accessoires costs? Thanks
