Repair/Replacement Costs - List

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#2,566
PlatinumSerenity said:
Do they still fix zipper pulls for free for wallets and key cles?
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I think that used to be offered in store, but unfortunately, none of the boutiques are accepting anything in store for repairs. You have to contact [email protected] to describe the repair and attach photos.
I sent in a couple of requests about two weeks ago and am still waiting to hear back.
I thought I saw it mentioned here that they send you a shipping label. Can anyone confirm that shipping is free?
 
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#2,568
bagnutt said:
I think that used to be offered in store, but unfortunately, none of the boutiques are accepting anything in store for repairs. You have to contact [email protected] to describe the repair and attach photos.
I sent in a couple of requests about two weeks ago and am still waiting to hear back.
I thought I saw it mentioned here that they send you a shipping label. Can anyone confirm that shipping is free?
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Yes, shipping is complimentary both ways. Once you get the quote and confirm you want to go forward with the repair, they send you a repair agreement, packing slip and label to send the item to them. You are responsible for the box and packaging. Once it’s there, the repair status can be found online in your account. It’s not great in terms of details but you at least know when your item arrives, when it’s being assessed and when it’s being repaired. They also give you an estimated completion date. Once it’s all done, they send it back to you free of charge.
 
#2,569
bagnutt said:
I think that used to be offered in store, but unfortunately, none of the boutiques are accepting anything in store for repairs. You have to contact [email protected] to describe the repair and attach photos.
I sent in a couple of requests about two weeks ago and am still waiting to hear back.
I thought I saw it mentioned here that they send you a shipping label. Can anyone confirm that shipping is free?
Click to expand...
miknarth said:
Yes, shipping is complimentary both ways. Once you get the quote and confirm you want to go forward with the repair, they send you a repair agreement, packing slip and label to send the item to them. You are responsible for the box and packaging. Once it’s there, the repair status can be found online in your account. It’s not great in terms of details but you at least know when your item arrives, when it’s being assessed and when it’s being repaired. They also give you an estimated completion date. Once it’s all done, they send it back to you free of charge.
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Thank you. I live in Italy. I'll bring it with me when I pick up my recto verso and see if they can take it.
 
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#2,570
Pochette Accessoires | new zipper, "made in" leather tab and attached D-ring $180 (+$60 for the D-ring on the other side)
Poche Toilette 26 | new zipper, "made in" leather tab, new interior lining $270 (I have the special edition Centenaire Damier from 1996)
Neverfull MM Stephen Sprouse Roses LE | all new exterior vachetta $660
 
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#2,576
mychildsmom said:
Yes, all vachetta including piping! I just picked mine up then posted here. I was thrilled because I have a new bag!
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Are you based in the US? 240$ for all vachetta and the piping seems very cheap. I was just at the Vuitton store picking up something I ordered and I asked l one of the SAs if they had a estimate how much new handles/chaos and pull tabs would be for my Speedy 30 and I was told around $500
 
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