Repair/Replacement Costs - List

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#2,523
Kidclarke said:
Has anyone brought their stuff in for repair during Covid...? I cannot get through to anyone on the phone. Can I just go to the store...?
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Some stores were accepting repairs as of 3 weeks ago, but they recently decided to stop taking in items at the stores. If you need a repair done, you can email Care Services for an estimate, and then arrange for the repair by mail. They will send you a shipping label so you can ship your item to the repair center. It takes longer to do it this way, as they usually don't respond to emails for a few days, and then you have to wait a few more days for a shipping label, and then of course, all the shipping time involved, but this seems to be the only way to do it at this time. They are estimating 14 weeks for repairs right now. Here is what Customer Service sent to me:

SHIP YOUR REPAIR
We apologize that we are currently not accepting repairs in our stores. However, our Care Services Team will be glad to provide you with all the necessary information for sending your item to Louis Vuitton for repair. We would be delighted to assist you with an assessment and provide you with the best advice and the related cost, if applicable, for the required repairs. Please contact us at [email protected] for assistance.

Hope that helps!
 
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#2,524
miknarth said:
Some stores were accepting repairs as of 3 weeks ago, but they recently decided to stop taking in items at the stores. If you need a repair done, you can email Care Services for an estimate, and then arrange for the repair by mail. They will send you a shipping label so you can ship your item to the repair center. It takes longer to do it this way, as they usually don't respond to emails for a few days, and then you have to wait a few more days for a shipping label, and then of course, all the shipping time involved, but this seems to be the only way to do it at this time. They are estimating 14 weeks for repairs right now. Here is what Customer Service sent to me:

SHIP YOUR REPAIR
We apologize that we are currently not accepting repairs in our stores. However, our Care Services Team will be glad to provide you with all the necessary information for sending your item to Louis Vuitton for repair. We would be delighted to assist you with an assessment and provide you with the best advice and the related cost, if applicable, for the required repairs. Please contact us at [email protected] for assistance.

Hope that helps!
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Thank you so much!
I was so unsure of the process and wait times (especially now), this really helps.
It put me at ease, thanks again! :smile:
 
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#2,526
Luvshandbags said:
Wow that amazing price! Does that include the piping? Or was it just the handles, chaps and tags? I was at Louis yesterday browsing and asked how much to replace all Vachetta on my speedy 25 ( I didn’t have it with me) and they said they thought it would cost $900 to repair. Let me know, thanks!
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Yes, all vachetta including piping! I just picked mine up then posted here. I was thrilled because I have a new bag!
 
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#2,527
KristinSaysOK said:
@maryg1 and @mychildsmom Thank you both! I was wondering about both of these repairs. I need to replace the leather pull tab on my very vintage Mono Speedy 30 and am debating on whether to do just that or all the vachetta. Seems quite reasonable either way.

What was the turnaround time for you?

EDIT: I should add that I love the patina of my bag, I just worry that the contrasting tones would bother me.
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I was quoted 6-8 weeks. However, with the pandemic & store closing, I just picked it up recently when the store reopened.
 
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#2,530
Kidclarke said:
This is something I did not need this morning. :sad: Has anyone had this happen to their Twist Compact Wallet?
I hate that I have to send this in, it has a lot of sentimental value to me. I'm hoping the repair isn't too expensive too. :hrmm:

I emailed them already about it, just hoping someone here has more info.

View attachment 4782850
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This is the kind of thing they might fix for free...especially if it’s not that old.
 
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#2,531
miknarth said:
Some stores were accepting repairs as of 3 weeks ago, but they recently decided to stop taking in items at the stores. If you need a repair done, you can email Care Services for an estimate, and then arrange for the repair by mail. They will send you a shipping label so you can ship your item to the repair center. It takes longer to do it this way, as they usually don't respond to emails for a few days, and then you have to wait a few more days for a shipping label, and then of course, all the shipping time involved, but this seems to be the only way to do it at this time. They are estimating 14 weeks for repairs right now. Here is what Customer Service sent to me:

SHIP YOUR REPAIR
We apologize that we are currently not accepting repairs in our stores. However, our Care Services Team will be glad to provide you with all the necessary information for sending your item to Louis Vuitton for repair. We would be delighted to assist you with an assessment and provide you with the best advice and the related cost, if applicable, for the required repairs. Please contact us at [email protected] for assistance.

Hope that helps!
Click to expand...
I waited in line for 45 min to get a repair done in store after my CA told me to come in for it and then was told they had stopped doing them that day in store! This is what I was told as well - ship it in for repair.
 
#2,532
MmeM124 said:
I waited in line for 45 min to get a repair done in store after my CA told me to come in for it and then was told they had stopped doing them that day in store! This is what I was told as well - ship it in for repair.
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Bummer! What a waste of time. Hopefully the mail-in process works for you. I just got another estimate and they are now saying 6-8 weeks for repairs, instead of the former 14 weeks. At least that is somewhat better news.
 
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#2,535
I sent my bag for repair on 6.18, my status updated on 6.24 to repair in process but since then I haven’t heard any updates. I sent my second bag for repair on 07.02 and delivered on 07.08 but haven’t heard anything from this bag . The second bag status is still routing to care center. Is it true the repair center is closed again?
 
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