Rejuventating, Repairing or Restoring Your Balenciaga
- Thread starter didi78
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Onebadbagman, do you have experience with Artbag refinishing any bags for you? Cause I'm considering sending an '03 white bbag I have to them... but I don't know what they would do to it. I don't want it dyed...
The 04 Lilac First I bought has a broken bone!
The raised brass rivet on one side which holds the strap ring has fallen apart completely! It happened all of a sudden when I was carrying the bag running errands, I was crawling on the sidewalk trying to catch the falling parts.
I immediately took it to my cobbler but she doesn't have any matching rivets and couldn't find it in her order catalogs. So she suggested I called Balenciaga and I did. They told me to send the bag in and they'd fix it for free.
Has anyone done that before? Sending something like that in for a repair? How long does it take? I'm so afraid it'd be lost in transaction!!! I'd be sending it in with insurance, tracking, and all that stuff of course, but all I care is the bag will come back to me in the end healthy again!
The raised brass rivet on one side which holds the strap ring has fallen apart completely! It happened all of a sudden when I was carrying the bag running errands, I was crawling on the sidewalk trying to catch the falling parts.
I immediately took it to my cobbler but she doesn't have any matching rivets and couldn't find it in her order catalogs. So she suggested I called Balenciaga and I did. They told me to send the bag in and they'd fix it for free.
Has anyone done that before? Sending something like that in for a repair? How long does it take? I'm so afraid it'd be lost in transaction!!! I'd be sending it in with insurance, tracking, and all that stuff of course, but all I care is the bag will come back to me in the end healthy again!
same thing happened to me with my red city...i sent it to a leather repair instead of balenciaga because it would have taken too long....it was good as new!
I wonder if this is a big problem with the Firsts? I had that happen to me. It took less than 2 weeks for the repair. It might take longer now because of the holiday. It cost me $25.
sorry to hear that 
I sent my shoulder in to BNY to get a rivet replaced. It's not back yet but I've had other bags sent there and have been very happy with their service.
Just spoke with someone named "terry" 'jerry"??? (I was too disturbed to pay attention to the lady's name) and they don't send out replacement rivets but will accept bags to be repaired.
